I went to see the band The Big Push at the 02 Victoria Wharehouse in Manchester. The Band was excellent but the venue was horrible. It has a capacity of 3,500 which isn’t particularly large but be... See more
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Very pleased with my experience today. I was helped quickly, and my O2 advisor Anees went above and beyond to help me switch a pay-as-you-go account to an eSIM, coming up with different solutions when... See more
Company replied
I am sorry but my experience wasn’t good. The guy serving me first in O2 store wasn’t really talkative. I sat with him for a while and he was just typing something in a computer then I asked him if he... See more
Company replied
Really quick and efficient from Caleb. Highly recommend talking to this guy when in the arndale store.
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
Unit 5, 39 Market Street, M1 1WR, Manchester, England, United Kingdom
- 0161 834 4837
4.8
Excellent
98 reviews
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This company invites their customers to review, whether positive or negative
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Reply from O2 - Manchester Market Street
Hi Belinda,
We're so glad to hear that you received great customer service and that your experience was a positive one. We really appreciate you taking the time to share your feedback.
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wNcFZO
Facebook: https://bit.ly/4ffCvA3
Really helpfull and consistent approach
Really helpfull and consistent approach
July 21, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hello Andrew,
Thank you for taking the time to leave us a review.
We’re really pleased to hear that you're happy with the services that we offer — it’s always fantastic to receive positive feedback like this from our customers.
If you need any further assistance, please don’t hesitate to get in touch using one of the following methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4bWHbZh
Facebook: https://bit.ly/3TbnB5i
Sneed helped me out today and answered…
Anees helped me out today and answered all my queries. Should get a pay rise with the outstanding customer service he provides. Make him manager quick time please
July 20, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Mohamed and thanks for the review! We're happy to hear that Anees was able to answer all your questions and provide such positive customer service. We'll be sure to pass on your kind words to him as it will certainly make his day! Thanks again for taking the time to share your feedback.
Very thourogh and efficient
Very thourogh and efficient . Lovely young man . Patient and very helpful
July 20, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thanks for the review Anne and we're delighted to hear you received such thorough and helpful service from one of our agents. Thank you for taking the time to share your feedback and thanks for choosing O2.
Reply from O2 - Manchester Market Street
Hello Denise,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services here at O2. We're sure that this will continue, but if you do need assistance with anything in the future, please get in touch using one of the following contact methods, and we'll be happy to help.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4b1Cr4n
Facebook: https://bit.ly/4b0q6xf
I had a query about my account
I had a query about my account. Anees was very helpful. Offered me a place to sit while I waited and then was extremely helpful. Great service.
July 16, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for your review Mindy. We're delighted to hear that Anees was able to assist with your account query. We'll be sure to pass on your kind feedback to Anees. Thank you for choosing O2, and we're pleased you had a great experience.
Harley was great and the team in…
Harley was great and the team in Manchester were very helpful nice experience will recommended my family and friends to come to this store. special mention to Tom
July 13, 2026
Unprompted review
Reply from O2 - Manchester Market Street
We're delighted to hear that Harley provided great service and that our Manchester team made your experience a positive one. It's especially wonderful to hear that you'd recommend us to your family and friends – that's one of the biggest compliments we can receive.
We'll be sure to pass on your special mention to Tom and the rest of the team. Thank you for taking the time to share your feedback, and we look forward to welcoming you back to the store again soon!
Change your E-sim in O2 store Manchester
Anees was a massive help with changing to e-sim. Very quick and efficient. Thank you
July 13, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Dick,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that Anees was such a massive help with changing your eSIM. It's great to know that the process was quick and efficient, and that Anees was able to get everything sorted smoothly for you.
We'll be sure to pass your kind feedback on to Anees. Recognition like this means a lot to our colleagues and helps us celebrate the excellent service they provide every day.
Thank you again for your review and for choosing O2!
Reply from O2 - Manchester Market Street
Hi Patrick,
Thank you for taking the time to leave a 5-star review!
We're delighted to hear that you found our customer service helpful. Providing friendly, knowledgeable and effective support is what we strive for, so it's great to know that you had a positive experience with us.
Feedback like yours means a lot to our teams and helps us continue delivering the level of service our customers expect.
Thank you again for your review and for choosing O2!
I came into the o2 store to check if i was out of contract and to start a new contract
I came into the o2 store to check if i was due to renew my phone contract, and honestly i have never had such a quick and smooth experience in store and i have been a customer at o2 for years! I was helped by Harley and he was fantastic, provided all the information and options and there was no pressure to make any decisions or upsell. I walked away with a new phone and contract and was very pleased with the whole service - thanks Harley!
July 11, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi,
Thank you for taking the time to leave such a wonderful review! We're delighted to hear that Harley provided such a quick, smooth and pressure-free experience during your visit to the store.
It's great to know that Harley took the time to explain all your options clearly, allowing you to make the right decision for your needs without feeling rushed or pushed into anything. Hearing that you left with a new phone and contract feeling pleased with the service is exactly the kind of experience we aim to deliver.
We'll be sure to pass your kind comments on to Harley and the store team. Thanks again for your continued loyalty over the years, and we hope you enjoy your new phone!
Issue with my cellular Apple Watch connectivity
I am sorry but my experience wasn’t good. The guy serving me first in O2 store wasn’t really talkative. I sat with him for a while and he was just typing something in a computer then I asked him if he knows what my problem is as I noticed his colleague that I spoke to before explained him my issue a bit but I wanted to explain it more and give him more details of my problem but he didn’t seem very interested if I am being honest. The other two guys who I spoke to after the first one were trying to persuade me that my problem with Apple Watch is not actually a problem but it’s how Apple Watch should work which is an utter rubbish. I was trying to explain that it’s not true and they are wrong but I didn’t want to argue with them more as I could tell they had their own truth as one of them was even saying that Apple Watch work like that for 13 years since he was working in there etc. Don’t get me wrong they were kind but had no idea what they were trying to “sell” me. They all should go for an urgent training as the information they gave me were completely wrong. Me as a customer know more about Apple Watch then them. Your staff in stores but also in customer service support (over the phone) are many times mistaken and giving people wrong information. I had this situation with O2 many many many times. Something needs to be done as your customer service and also staff in stores is completely useless. I am sorry for giving you this feedback but I am exhausted from O2 and their not-trained staff. Again, horrible experience as always and I just wasted my precious time visiting your store today.
July 11, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Peter! Thank you for taking the time to share your feedback. We're sorry to hear that your recent visit did not meet your expectations.
We understand how frustrating it can be when you're seeking support and feel that your concerns haven't been fully understood or addressed. We always aim to provide knowledgeable, attentive service, so it's disappointing to hear that you felt the information provided regarding your Apple Watch issue did not resolve your query.
Your comments about communication, product knowledge and the overall experience have been noted, and we're sorry that you left feeling dissatisfied after taking the time to visit us. Feedback such as yours is invaluable in helping us identify areas where we can improve.
We appreciate you bringing these concerns to our attention, and thank you again for your honest feedback.
If you would like us to take a further look into anything for you then please reach out to our teams on social media on the following pages:
X https://bit.ly/4vKad5L
Facebook: https://bit.ly/4gzm96e
Upgrade experience
Great help and assistance from Idris and Donte, really smooth upgrade experience and they couldn't have helped anymore. They are a credit to the Store and O2
July 11, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Thank you for taking the time to leave such a wonderful review Craig. We're delighted to hear that Idris and Donte provided great help and assistance throughout your upgrade journey and made the experience so smooth.
We'll be sure to pass on your kind words to both of them. It's fantastic to know that their dedication and customer service made such a positive impression. Thank you for recognising their efforts – they're a real credit to both the store and O2 💙
Reply from O2 - Manchester Market Street
Hi A Nyka L, thank you for leaving us a review.
We're glad you're enjoying your services and we hope this continues.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4h50YsS
Facebook: https://bit.ly/4phvUZ8
The whole experience was excellent
The whole experience was excellent, fromthe guy who greeted me to the one who dealt with me.
Very professional and nice manner.
Manchester Arndale, approx 10.45am
July 10, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Brian, thank you for leaving us a review.
We're glad to hear that your experience was excellent from start to finish and that our team made such a positive impression.
If you do need anything further please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4wIZWaQ
Facebook: https://bit.ly/3RuXllK
Thanks Amina and Sam
Amina and Sam were both amazing in store. They answered all my questions and offered really comprehensive advice about what phone and package would best meet my requirements. Thanks a million!
July 10, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Catherine, thank you for taking the time to leave such a wonderful review 🙂 We're glad to hear that Amina and Sam were able to answer all your questions and provide helpful advice to find the phone and package that best suited your needs.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/44mVbaO
Facebook: https://bit.ly/3R5I3Uo
Service was helpful and i had most of…
Service was helpful and i had most of my issues were dealt with.
July 10, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi David, thank you for taking the time to leave a review. We're pleased to hear that the service was helpful and that we were able to resolve most of your issues. We really appreciate your feedback, and if there's anything further we can help with, please don't hesitate to get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
X https://bit.ly/4h52Ul5
WhatsApp: +44 7803 089 684
Facebook: https://bit.ly/4ygiRLt
Patient and helpful
Donte in the Manchester store was helpful and patient.
July 9, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Kristijan,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4aOszea
📘 Facebook: https://bit.ly/4vQPbTz
The service was amazing from Dante and…
The service was amazing from Dante and Amina. Been trying to sort out my eSIM issue all year and Dante and Amina managed to sort in one visit. Patient and determined to sort the issue. Thank you!
July 9, 2026
Unprompted review
Reply from O2 - Manchester Market Street
Hi Latisha,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4pf8kwa
📘 Facebook: https://bit.ly/4panra0
Reply from O2 - Manchester Market Street
Hey Christopher,
What an awesome review—thank you! 🌟 We're so happy to hear that things are going great and that you're loving what O2 has to offer.
Remember, if there's anything we can help with, we're always here:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4bgmBTm
📘 Facebook: https://bit.ly/4bdXgJO
Reply from O2 - Manchester Market Street
Hi Ekye,
Thank you for your fantastic review! 😊 It's wonderful to hear that you're happy with the service and enjoying everything that's available to you.
If there's ever anything you'd like help with, we're ready whenever you need us:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4wewQAl
📘 Facebook: https://bit.ly/4wewSbr
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