Omega Windows Reviews 

111
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Could not fault the quality of our door and side panels. Sales part was unobtrusive and not at all pushy. Quote was instant and half of Zenith’s ( who got there by gradual reduction over painful 2 hou... See more

Company replied

Rated 5 out of 5 stars

Once again Omega Windows provided excellent service and quality. We have recently had a window fitted, one of many, and as always Omega excelled in service and quality from Jess who arrived to give u... See more

Company replied

Rated 4 out of 5 stars

We have used Omega previously, they built our extension and their work was excellent. We had no hesitation in using them again to refit new windows. Sean the fitter, was personable, polite and hard w... See more

Company replied

Rated 5 out of 5 stars

Omega fitted 6 windows and French doors. From start to finish an excellent job, the staff are professional, hard-working and polite. This is the sixth time we have used Omega for different jobs over t... See more

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Company details

  1. Window Supplier

Information provided by various external sources

Omega offer quality double glazing in Margate, Kent, Canterbury, Herne Bay, Westgate-on-Sea, Broadstairs & Ramsgate. Start your online quote now!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

111 reviews

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4.7

All reviews

(111)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

This company were brilliant from the…

This company were brilliant from the outset. All their operatives kept appointments, were polite, clear and professional. The back up from the office equally pleasant and efficient. The whole process was as easy as it could be and the quality of the windows is excellent.

September 27, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your review Mabelle! We are happy you are pleased with our service and your new windows.

Rated 5 out of 5 stars

My stable door - While we accepted a long lead in time…

While we accepted a long lead in time between order and installation nine if this mattered because the customer service kept us up to date. The day of fitting went very smoothly with the skilled fitter extremely knowledgeable and a first class fitter. The quality of the product through to the spotless reality of the fit were first class

September 18, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your review Mr Rogers! We are happy you were pleased with our team, our service and the final product.

Rated 5 out of 5 stars

Excellent service

Excellent service, the fitters were excellent, careful and conscientious.
Wouldn't hesitate to recommend this firm . The windows are superb, well made and the highest craftsmanship.

August 13, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your review, Mr Eggleston and your glowing recommendation.

Rated 1 out of 5 stars

Liars these people lie through their…

Liars these people lie through their teeth I will give my address for everyone to see the fu k up this company made and will not rectify problems five Gloucester ropewalk Dover DO NOT USE THIS COMPANY i also have a phone call of there lies.

August 12, 2021
Unprompted review
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Reply from Omega Windows

We are sorry to see this review and would like to clarify the following:

We completed your installation back in 2015. We understand, from our records, that you had an issue with a door lock in December 2018/January 2019, to which we duly attended and advised that the lock had failed. As advised at the time, the warranty on the door lock was for one year of supply, as per the terms and conditions of sale and therefore a replacement would have been chargeable.

We understand that you chose to appoint a locksmith to supply and fit a replacement door lock; you notified us of this in October 2019.

As we have not heard from you since October 2019, we were quite shocked to see this review.

If you require any further assistance, please contact our office.

Rated 5 out of 5 stars

New side Porch

We recently contacted omega regarding a side porch having previously used the company to install our new conservatory. The process to obtain quote was straightforward and speedy and the price was in line with our expectations. A surveyor called to discuss the finer details and we were given an estimated date for installation, however we were contacted ahead of time which was great. The builder and installation team completed the job to a very good standard in 5 days and we are delighted with the finished product. Thank you.

July 20, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your review Mr Knight. We are pleased you were happy with our service and finished product!

Rated 5 out of 5 stars

New Windows

Very pleased with the installation the fitting was done very professionally and we would recommend omega windows.

July 20, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your review Mr Dibble. We are pleased you're happy with your new windows.

Rated 1 out of 5 stars

Absolutely disgraceful company They had…

Absolutely disgraceful company They had us confirm the initial appointment time twice! Right up to the night before.We traveled 18 miles and got there 10 minutes early.. And low and behold they stood my husband up with not even an apologies.My husband waited 45 minutes for them to arrive and they never knocked on the door.Instead we were bombarded with late phone calls and excuses .We will NOT be using them as we can’t guarantee they will even turn up to install the product! We will use Anglian windows instead who are very eager to have our business and turn up to an appointment when one has been made.

June 30, 2021
Unprompted review
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Reply from Omega Windows

We are sorry you feel this way.

Our sales manager was 15-20 minutes late as his previous customer appointment over-ran as they had extra questions and queries. As soon as he left his previous customer he did call you several times and has text twice to apologise and explain.
Our sales manager measured all front windows externally so that he could provide you with a quotation and we have tried to contact you from the office several times also.
As you can see from our previous outstanding reviews we are not in the habit of disappointing customers and feel it is a massive shame this morning was interpreted this way.

Rated 5 out of 5 stars

Very Impressed

Really impressed by Omega Windows from the survey to the final fitting. The guys were very professional, informative, tidy and polite. Would not hesitate to use them again.
Ian Tremelling

June 15, 2021
Unprompted review
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Reply from Omega Windows

Thank you so much for your review, Mr Tremelling. We are so pleased you're happy with our service.

Rated 4 out of 5 stars

My house is pre 1900 & Anything but…

My house is pre 1900 & Anything but standard, on their first visit the two men realised they would not have enough time to complete the job. They did their best & made a good job of completing the outside work. A few days later they returned to work on the inside, they did a great job, cleaned up & bless them hung my curtains back up! At 75 I’m not able to clime ladders! In my view they are a credit to your Company. Very well done, would not hesitate to recommend your firm & I can be a bit fussy but I appreciate a job well done.

May 21, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your review Kathleen. It's great to hear feedback about individual members of staff also!

Rated 5 out of 5 stars

Excellent customer service …

The sign of a good company is not being problem free but how they deal with those problems
I would highly recommend omega windows for the customer service it provided
The end result could not have been better
The fitters were always on time cleaned up at the end of every day nothing was too much trouble

May 15, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your honest review, Wendy. It means a lot to us in these troubling times. We are glad you are happy with our service and the end result.

Rated 5 out of 5 stars

Bifold doors

We are so pleased with our new bifold doors. We ordered them on 22nd March and they were fitted on 4th April. Friendly helpful staff who kept us updated with our order all the way through. The fitters were considerate, quick and efficient and the doors look great. Excellent service, from ordering to fitting which we are happy to recommend to others.

May 9, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your review, Josephine. We are so pleased that you're happy with your new doors!

Rated 5 out of 5 stars

Great service and lovely products

From the "no hard sell " approach at the very beginning (unlike other companies in the same sector) to the end product, we couldn't be happier. The guys who installed were great, very friendly and helpful, they took great care to deliver a neat finish and even helped fix a problem with a pre existing door that wasn't locking properly! I wouldn't hesitate to recommend them to anyone, and in fact have decided to replace more windows with them in the near future!

April 26, 2021
Unprompted review
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Reply from Omega Windows

Thank you for the review, Bill. We are so pleased you're happy with the product and that we are working together again!

Rated 5 out of 5 stars

Don't look anywhere else. First class.

Had a conservatory fitted by this company and was so impressed with the finished job at a reasonable price I had no hesitation in using them again when our front door needed replacing. Again they came up trump's with another excellent job. From start to finish they have been very professional. As with conservatory the first visit made all the difference with great design advice also giving alternative options. Every one who has commented on the installation has been very complimentary. I've been in my home for nearly 50 years and used several window companies who on every occasion have let us down. Not this company would highly recommend them if you're looking for a first class job.

January 15, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your wonderful review, Dale. We are so pleased you've had so many compliments on your conservatory and we are delighted you used us again for your front door.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish
Did exactly what what they said they would do when they said they would and at a very good price
Will definitely be using them again

January 10, 2021
Unprompted review
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Reply from Omega Windows

Thank you for your review, Andy. We look forward to working with you again in the future.

Rated 5 out of 5 stars

New front Door

Great new front door looks better than we thought loved the glass insert really great the fitters were very good clean and tidy and were here prompt great product form a good local company

December 22, 2020
Unprompted review
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Reply from Omega Windows

Thank you for your review. We are so pleased the finished product exceeded your expectations.

Rated 5 out of 5 stars

Fantastic

Fantastic, reliable company who fitted our new windows. The staff were friendly and polite, with a professional approach to the job. One of the fitters noticed a slight blemish on one of the pieces of glass and promptly ordered a new one to replace it! To be honest I probably wouldn’t of noticed the mark myself! This goes to show how much they pride themselves on customer care and satisfaction! I would thoroughly recommend OMEGA to anyone looking to replace their windows, or get a conservatory fitted etc! First class service!!

December 7, 2020
Unprompted review
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Reply from Omega Windows

thank you Mr Chandler for your kind review and for your valued business. if we can be of any assistance to you now or in the future we would always look forward to looking after you.

Rated 5 out of 5 stars

Erection of porch

Just had a porch erected. Delayed because of Covid but was kept informed about the prolems and when they did arrive they worked quickly and efficiently. I am very pleased with the finished job and have no hesitation in recommending this company.

November 16, 2020
Unprompted review
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Reply from Omega Windows

thank you Mary Cross for your kind review at this troubled time. it is very much appreciated as is your valued business.

Rated 5 out of 5 stars

Friendly reliable service

Friendly reliable service, had all my windows MOT'd hinges and handles checked, a great service that you may not be aware Omega can carry out for you, thoroughly recommended.

November 16, 2020
Unprompted review
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Reply from Omega Windows

thanks Chris for your kind review! we are pleased our after sales department were able to look after your requirements for the remedial items.

Rated 5 out of 5 stars

Thrilled with the instillation of my bi…

Thrilled with the instillation of my bi fold doors !! The workmen were efficient and very tidy removing the old and installing the new .They were polite and knowledgeable.Many thanks to them making it a pleasant and clean procedure.

October 24, 2020
Unprompted review
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Reply from Omega Windows

Lovely thank you Mrs West for your kind review, we are very pleased you are happy with the new installation.

Rated 5 out of 5 stars

Patio Door Service Call

I had some windows and a patio door replaced in 2017. Great quality and fantastic, competitive pricing. Last week, the patio door was not locking so easily. Omega arranged a service call very quickly and fixed it straight away. Really pleased!

October 23, 2020
Unprompted review
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Reply from Omega Windows

excellent thanks for your review Mr Camlett. it means alot we were able to be of service to you at this difficult time and would welcome you back as a valued customer any time.

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