Original Mask Company Reviews 

87
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I would have rated very low due to the fact that I am still waiting for the masks to arrive, but saved by the very good customer service from Finn, who has gone to great lengths to find out where my o... See more

Rated 1 out of 5 stars

These masks are cheap Chinese and are NOT suitable for Virus Protection. (The black mask) They are labelled for Cosmetic Use. We are officially informed that we should use 3 layer masks so read the... See more

Company replied

Rated 5 out of 5 stars

Lovely hand sanitiser, the aloe vera and vitamin E stop it feeling like it's paint-stripping your skin. I also thoroughly applaud the ethos behind the company in not exploiting the market at this... See more

Company replied

Rated 5 out of 5 stars

Really good value wonderful ,I had a problem ordering I contacted customer service and Finn replied very quickly , in the meantime I managed to place my order . I sent an apology for bothering the... See more

Company details

  1. Medical Supply Store

Information provided by various external sources

Quality supplier of affordable PPE, with quick delivery services across the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

87 reviews

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4.5

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(87)

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Rated 1 out of 5 stars

The Black Masks are not Suitable for Virus Protection

These masks are cheap Chinese and are NOT suitable for Virus Protection. (The black mask) They are labelled for Cosmetic Use. We are officially informed that we should use 3 layer masks so read the product information more carefully than I did. They also charge £2.99 for postage when delivered second class by postman through the door.

July 30, 2020
Unprompted review
Original Mask Company logo

Reply from Original Mask Company

Hi Liz,

Thanks for your feedback, and I apologise that you have had a negative experience buying with us.

With regards to the quality of the masks, I'm really sorry that you were disappointed. The majority of our customers have been pleased with this economical option. The masks provide protection however they are not listed as, and indeed are not, 3 ply. We undertake regular quality control of the masks, and following customer feedback we now stock a UK hand-made, cotton, 3 ply face mask, with interchangeable filters.

We aim to satisfy all customers through our products and our service, however here I see you feel we have fallen short of the mark. Therefore I have issued a full refund for your products.

Best,

Finn

Rated 1 out of 5 stars

I ordered next day delivery on a Sunday…

I ordered next day delivery on a Sunday morning, I assumed that it would be dispatched like prime with a courier and I would get them next day, I payed extra to get next day, and they turned up 3 days later.
In fairness I contacted them and they refunded the delivery charge, said they was sorry as the courier they used had not been reliable, and had taken down the next day option as they didn’t want to mis lead customers, credit there.

Then onto the masks, brought 7 of the was advertised at £2.99, I didn’t expect a great quality, but they was a bit of material, crudely cut around the ear part, got better quality on Skegness sea front, and they was 3 for £5 not the equivalent of 3 for £9 here.

Learn from my lesson, if it’s cheap like this, save money, get some material and make your own, a lot cheaper, and probably better quality.

My own fault, you get what you pay for in life, just regret using this company, didn’t expect a lot for the price, but expected a bit better than skeg sea front.

Obviously this is my opinion, I just advise against the cheap option, as they look very cheap.

July 30, 2020
Unprompted review
Original Mask Company logo

Reply from Original Mask Company

Hi Joe,

Thank you for your feedback, and I'm really sorry that you've had a negative experience buying with us. We did indeed remove our 24 hour delivery option after our courier missed delivery targets more than we thought was reasonable, and we did not want to overpromise to our customers if we couldn't.

With regards to the quality of the masks, I'm really sorry that you were disappointed. The majority of our customers have been pleased with this economical option. We undertake regular quality control of the masks, and following customer feedback we now stock a UK hand-made, cotton, 3 ply face mask, with interchangeable filters.

We aim to satisfy all customers through our products and our service, however here I see you feel we have fallen short of the mark. Therefore I have issued a full refund for your products.

Best,

Finn

Rated 5 out of 5 stars

I received them quickly and I was…

I received them quickly and I was impressed with the quality at a reasonable price. I will definitely be ordering more and would definitely recommend them to family and friends.. so convenient to use as well.

July 28, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service

Original Mask Company has quick service and the products I received are good quality. I had an issue with my first order, but after emailing them I received a new order number with a replacement pack of masks. Overall, amazing service and products at a reasonable price.

July 27, 2020
Unprompted review
Original Mask Company logo

Reply from Original Mask Company

Thanks, David!

Rated 5 out of 5 stars

Highly recommend

Recieved masks within days of ordering. Masks are comfortable and well worth the money i paid, so happy to find a company that don't over charge. Highly recommend this company..

July 26, 2020
Unprompted review
Original Mask Company logo

Reply from Original Mask Company

Thank you, Kim!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Great value masks. Recommended

July 25, 2020
Unprompted review
Original Mask Company logo

Reply from Original Mask Company

Glad you're happy with the service, Sue!

Rated 5 out of 5 stars

excellent service

excellent service, received within couple of days. Good quality mask comfortable to wear, not overpriced like some companies. Would recommend.

July 24, 2020
Unprompted review
Original Mask Company logo

Reply from Original Mask Company

Thanks, Joan!

Rated 5 out of 5 stars

Lovely hand sanitiser

Lovely hand sanitiser, the aloe vera and vitamin E stop it feeling like it's paint-stripping your skin.

I also thoroughly applaud the ethos behind the company in not exploiting the market at this time.

I have already made a second order to send to family

July 24, 2020
Unprompted review
Original Mask Company logo

Reply from Original Mask Company

Glad you like the sanitiser, Jo!

Rated 5 out of 5 stars

Great service. Ordered box of masks in the afternoon…

Ordered box of masks in the afternoon and were sitting on my doorstep the next afternoon - that is what you call service!! Could not recommend this company any higher absolutely fantastic and at a very good price too 🙂

July 24, 2020
Unprompted review
Original Mask Company logo

Reply from Original Mask Company

We'll have to thank our fulfilment team for this one! Thanks for the review :)

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