I would have rated very low due to the fact that I am still waiting for the masks to arrive, but saved by the very good customer service from Finn, who has gone to great lengths to find out where my o... See more
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These masks are cheap Chinese and are NOT suitable for Virus Protection. (The black mask) They are labelled for Cosmetic Use. We are officially informed that we should use 3 layer masks so read the... See more
Company replied
Lovely hand sanitiser, the aloe vera and vitamin E stop it feeling like it's paint-stripping your skin. I also thoroughly applaud the ethos behind the company in not exploiting the market at this... See more
Company replied
Really good value wonderful ,I had a problem ordering I contacted customer service and Finn replied very quickly , in the meantime I managed to place my order . I sent an apology for bothering the... See more
Company details
Information provided by various external sources
Quality supplier of affordable PPE, with quick delivery services across the UK.
Contact info
Pembroke Road, W8 6DE, London, United Kingdom
- 0203 105 1713
- info@originalmaskcompany.co.uk
- www.originalmaskcompany.co.uk
4.5
Excellent
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good quality and excellent service
July 9, 2020
Unprompted review
Good service
July 9, 2020
Unprompted review
Face masks came quick but they smell…
Face masks came quick but they smell bad plus the blue colour is faded in places and some of the elastic came out and the mask fell off while I was out . So not really happy and not to sure if they was made in the UK.So considering all that i really don’t think they will give me the protection from the virus.
July 8, 2020
Unprompted review
Reply from Original Mask Company
Hi Lorraine!
Thank you for your feedback and we're very sorry to hear that your face masks were not up to the standard which our customers rightfully expect. It is unusual to hear that our masks smell bad and that they weren't of a high quality. Whilst we carefully quality control all batches of masks that we sell, they are indeed not made in the UK. We don't specify anywhere that our masks are made in the UK, but do state on our packaging that the masks are made in China. Currently almost 100% of mask production comes from Asia (primarily China followed by India). We continue to look into producing in the UK but this does take time.
We have reached out to you via email to rectify the situation, and would also be grateful if you could send us photos of the items that you received and that you refer to. As the first negative review we've received we take this very seriously, and any feedback is always gratefully received as we continue to grow our offering of quality PPE and health supplies at very affordable prices.
Thanks,
Finn
Very good service and prompt delivery …
Very good service and prompt delivery thank you
July 8, 2020
Unprompted review
Pleased with my masks I had ordered.
July 8, 2020
Unprompted review
Thought it was professional.
July 8, 2020
Unprompted review
UK stockist.
Very impressed with this company. Masks arrived very quickly, competitively priced, (half the cost of the same ones selling locally) AND they have a nose pinch so my specs don’t fog up. I do have reusable ones but find these are much easier to wear.
July 8, 2020
Unprompted review
Masks arrived on time
Masks arrived on time, as expected and are good quality
July 7, 2020
Unprompted review
Ordered 7 masks
Ordered 7 masks. They are lightweight and suitable for the summer. I had to take the nose strip out as they were uncomfortable for us. The masks don't need them anyway as they fit snugly around the face. We like them and I ordered another 8, again taking out the nose strip.
July 7, 2020
Unprompted review
Reply from Original Mask Company
Hi there YWillis!
Thank you for your review, we appreciate the feedback! The nose strip is there to allow you to shape the mask to fit the bridge of your nose, but I'm glad to hear that they fit snugly around the face anyway.
Stay safe!
Excellent service
I recieved an acknowledgement of my order immediately. I also received a message to explain a slight delay in delivery and my goods arrived within a week.
July 3, 2020
Unprompted review
Very pleasant to deal with
Very pleasant to deal with, good value .
Parcel arrived when stated.
Highly recommend this company.
July 3, 2020
Unprompted review
Communication was excellent
Communication was excellent, very satisfied thank you
July 3, 2020
Unprompted review
They are well worth the money and would…
They are well worth the money and would recommend you to anyone
July 3, 2020
Unprompted review
Easy to order
Easy to order. Good value and delivered at quoted time and date.
July 2, 2020
Unprompted review
Good price ,quick delivery
July 2, 2020
Unprompted review
Quick delivery ..good product
July 2, 2020
Unprompted review
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