I would have rated very low due to the fact that I am still waiting for the masks to arrive, but saved by the very good customer service from Finn, who has gone to great lengths to find out where my o... See more
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See what reviewers are saying
These masks are cheap Chinese and are NOT suitable for Virus Protection. (The black mask) They are labelled for Cosmetic Use. We are officially informed that we should use 3 layer masks so read the... See more
Company replied
Lovely hand sanitiser, the aloe vera and vitamin E stop it feeling like it's paint-stripping your skin. I also thoroughly applaud the ethos behind the company in not exploiting the market at this... See more
Company replied
Really good value wonderful ,I had a problem ordering I contacted customer service and Finn replied very quickly , in the meantime I managed to place my order . I sent an apology for bothering the... See more
Company details
Information provided by various external sources
Quality supplier of affordable PPE, with quick delivery services across the UK.
Contact info
Pembroke Road, W8 6DE, London, United Kingdom
- 0203 105 1713
- info@originalmaskcompany.co.uk
- www.originalmaskcompany.co.uk
4.5
Excellent
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Good quality,good price,prompt delivery.
July 24, 2020
Unprompted review
Good service good and price with…
Good service good and fair price with good quality masks
July 24, 2020
Unprompted review
Excellent customer service
Excellent customer service!
I made a complete hash of my first order, I got in touch with customer service, they cancelled my order, refunded my payment and let me start again. It took less than five minutes to have it all sorted and confirmed.
July 24, 2020
Unprompted review
Great masks, definitely buying again
Great masks. Really efficient with my order and delivery, and good quality masks. I’d definitely be buying from here again!
July 24, 2020
Unprompted review
Excellent service and prompt delivery
Excellent service and prompt delivery. Masks are great quality and extremely good value for money.
July 23, 2020
Unprompted review
Excellent service
Excellent service, arrived very quickly and really good quality comfortable masks. Excellent price as they are not exploiting people . Will definitely be ordering again and would not hesitate to recommend this company.
July 23, 2020
Unprompted review
Very pleased with my second purchase…
Very pleased with my second purchase from the original mask company, pleasant and very quick service. Recommend
July 23, 2020
Unprompted review
Good Product and Good Service
I have bought from the Original Mask Company twice in recent months and I am highly satisfied with both the Product and Service and Price. They arrived very quickly and well packaged can reconmend them.
July 23, 2020
Unprompted review
Fantastic Customer Service
What great entrepreneurship this guys have shown. The products are excellent and customer service is great. Prices amazing, compared to the high St.
July 23, 2020
Ordered these masks last Monday came…
Ordered these masks last Monday came last Thursday very comfortable to wear and my dad is also wearing them so they should last quite a while so very happy
July 22, 2020
Unprompted review
Great masks!
Great masks that came quickly and are v affordable. Will definitely be ordering from here again. Thank you!
July 22, 2020
Unprompted review
Great customer service- gave the wrong…
Great customer service- gave the wrong address by accident and was able to email and change it without fuss. Good quality masks delivered quickly will use again!
July 15, 2020
Unprompted review
faulty goods out of their control.
i brought some KN95 mask from this company and unfortunately were faulty. I emailed them with pictures and within an hour Harry replied and rectified the issue without any problems.I cannot fault their customer service and will continue to use them and will recommend them to all my family and friends.Thankyou for being honest and transparent at a time when so many other companies are not.
July 14, 2020
Unprompted review
Happy with my purchase
Happy with my purchase, fast delivery.
My order was small, to test the product, now they’ve sold out when I want to order more 🤨
July 13, 2020
Unprompted review
Reply from Original Mask Company
Hi Olivia,
Thanks for your review!
We're pleased to hear that you're happy with your purchase. We are now back in stock with most items and are working constantly to ensure that this remains the case as much as possible, to continue providing a reliable service.
Thanks,
Finn
Items were delivered swiftly
Items were delivered swiftly, I was sent an e-mail with all the delivery details tracking from depot to delivery. Highly recommended.
July 11, 2020
Unprompted review
Seem good masks. Great price
Seem good masks, elastic was secure. Slight delay in posting but was kept up to date even though only 24 hours. Would recommend this firm
July 10, 2020
Unprompted review
Arrived quickly and found them to be…
Arrived quickly and found them to be satisfactory. Thank you.
July 10, 2020
Unprompted review
First rate service and product
Ordered masks and gloves on Friday evening and received the delivery on the following Wednesday, great service!! The quality of both items is very good at an exceptional price. Will definetly order from this company again.
July 9, 2020
Unprompted review
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