Outdoor World Reviews 

726
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Purchased a Vango family shelter from Outdoor World. On first use the king pole bent in the wind. Contacted Vango who said wind damage is not covered by warranty. Only purchase this if you will be usi... See more

Rated 1 out of 5 stars

I purchased a shelter back in July, it didnt fit our tent so returned it within the 30 day refund period. Nothing since then. Tried numerous emails, phone calls, threatened small claims court action.... See more

Rated 5 out of 5 stars

I had to take some walking boots back because one leaked. Sue on the till and the manager (don’t recall his name, where fantastic and really helpful. I would highly recommend Outdoor world Warrington,... See more

Rated 5 out of 5 stars

First order from Outdoor World but delivered promptly, email notification of progress first class, goods arrived as described. Couldn't ask for more - except lower prices - only kidding. Great value f... See more

Company details

  1. Camping Store

Information provided by various external sources

Outdoor World - UKs leading camping retailers, offering a huge range of Tents & Equipment and Outdoor Clothing. If you find items cheaper elsewhere, we will beat that price - GUARANTEED


Contact info

3.3

Average

TrustScore 3.5 out of 5

726 reviews

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No recent history of asking for reviews

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3.3

All reviews

(726)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Don't miss a thing, thanke

Great bit of kit and a belting price, service is second to none, I had hit the buy button twice but only wanted 1, got a phone call the morning after asking did I want 1 or 2, now that's keeping an eye on thinks and having staff that know what they are doing. Hade a refund for the second with in a day, thanks will be shopping Again.

September 23, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service ..above & beyond !

Tracked delivery only to find that I had a senior moment (yet another one) & entered an incorrect postcode , rang the office , where a lovely lady told me it was not a problem & that she would contact the delivery driver & re-direct . The consignment was with me the next morning , wonderful !!! Nothing too much trouble .....I wish every company provided service like this !!!!!!

September 20, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service

Bought a sleeping bag on the internet from Outdor World. Delivered as promised on day promised. Unfortunately this item was not suitable - my fault - I bought an Xl bag for a size 10 female! The returns process was unbelievably easy and the person at the other end of the phone extremely helpful. Would definately use them again. Next time I will read the description properly!

September 18, 2013
Unprompted review
Rated 4 out of 5 stars

On the ball customer service, polite, responsive and straightforward. Excellent.

I would have given 5 stars but for the late delivery of my tent. I paid for next-day delivery service and was disappointed when the courier failed to deliver on time, despite instructions on how to find me in my slightly difficult to locate flat above a shop. However, this was not the fault of Outdoor World who promptly advised me when I rang them to ask where my package was. I contacted the couriers who in turn, acted quickly, and even put another driver on to relieve the one who was behind with his deliveries. It arrived next day as promised and its a great product, purchased for a very fair price. I am very happy with it and will definately use them again and recommend to anyone else.

September 13, 2013
Unprompted review
Rated 5 out of 5 stars

outstanding service

I ordered my items on a Monday morning, was told they would take 5 working days to arrive. They actually arrived the Wednesday morning. I was very pleased with the products I received, & with all the extras's which are available with them too. OUTSTANDING SERVICE & GOODS Thank you

September 10, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent product at an excellent price, would definitely recommend to family and friends.

I was looking for a tent on Google and stumbled across outdoorworld.co.uk, I found the website easy to navigate and the prices very competitive. I ordered my tent and it came next day, excellent quality and excellent service. I will definitely be coming back here when I upgrade in a year or two! I even recommended my sister to this site who bought a tent the very next day.

September 9, 2013
Unprompted review
Rated 5 out of 5 stars

Price,Delivery and Goods First Class - After sales, mmmmm!

Ordering and delivery.
The Outwell Lounge Shelter and 2 extra side curtains were ordered with ease on Outdoor World's website at a price that was better than others I could find. It was delivered sooner than the free delivery time specified and at the beginning of the Hour timeslot advised. I don't think it's possible to beat that.
The Goods
As soon as it arrived I erected the shelter. I found the packaging unopened, without damage and No parts were missing, but I was surprised that there were absolutely no instructions. After erection and inspection I was very pleased with my purchase.
You are probably wondering why not 5 stars? This is because I found that the Bag which contained the poles had broken or incomplete stitching on the bottom, obviously a manufacturing fault, not that of Outdoor World, but nevertheless their responsibility as the retailer. The reason I query the after sales is although I E-mailed straight away, I have not received any reply or confirmation.
Update.
What a fantastic service. I today received not an Email but a replacement bag from Outwell in Denmark. Well done everybody,it's 5 stars now.
Douglas Spraggs

September 9, 2013
Unprompted review

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