Outdoor World Reviews 

726
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Purchased a Vango family shelter from Outdoor World. On first use the king pole bent in the wind. Contacted Vango who said wind damage is not covered by warranty. Only purchase this if you will be usi... See more

Rated 1 out of 5 stars

I purchased a shelter back in July, it didnt fit our tent so returned it within the 30 day refund period. Nothing since then. Tried numerous emails, phone calls, threatened small claims court action.... See more

Rated 5 out of 5 stars

I had to take some walking boots back because one leaked. Sue on the till and the manager (don’t recall his name, where fantastic and really helpful. I would highly recommend Outdoor world Warrington,... See more

Rated 5 out of 5 stars

First order from Outdoor World but delivered promptly, email notification of progress first class, goods arrived as described. Couldn't ask for more - except lower prices - only kidding. Great value f... See more

Company details

  1. Camping Store

Information provided by various external sources

Outdoor World - UKs leading camping retailers, offering a huge range of Tents & Equipment and Outdoor Clothing. If you find items cheaper elsewhere, we will beat that price - GUARANTEED


Contact info

3.3

Average

TrustScore 3.5 out of 5

726 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(726)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good customer service dealing with delivery concerns

Very happy with the goods I ordered, road tested over the weekend and no problems at all. I had some concern about delivery as the goods hadn't arrived five working days after I ordered and I hadn't had an email update (although they do say that delivery may take a few days during busy periods, which this was and my fault for not giving leaving enough time before our holiday!). However I emailed the company and received a prompt reply and was able to track the order amazingly accurately - which did arrive in time for our camping holiday. Very good website, lots of good choices, good quality camping gear and very reasonable prices - will definitely look at them again when I next need to buy some camping gear.

August 12, 2013
Unprompted review
Rated 4 out of 5 stars

Speedy Service -

Ordered 2 man tent which arrived almost next day despite being on std service, tent was great too, pretty much what we expected after reading reviews (coleman, darwin)
price was competitive and postage rate on std service was a good deal better than Amazon or Ebay,

pretty impressed with Outdoor World, if I was seriously into outdoor things I'd shop there but this is just for a festival, I am way too lazy to be asked to do outdoor stuff but there was loads of things that my parents liked and they are always banging on about the great outdoors,

August 11, 2013
Unprompted review
Rated 5 out of 5 stars

Toilet problem sorted!!!!!

Our Thetford caravan toilet needed sorting because it had a slight leak!!!!! We found the "Freshen up kit" was the cheapest on the web!! I spoke to one of the Outdoor World advisers to check we had the right model and colour and ordered it there and then; it arrived within 3 days, is now in situ and we are ready to go caravanning again.... with no leaks and a clean seat!!! Many thanks, will certainly recommend them to our caravanning friends.

August 10, 2013
Unprompted review
Rated 4 out of 5 stars

No problems

Good postage price, good product. Little slow on the dispatch, would recommend though.

August 8, 2013
Unprompted review
Rated 1 out of 5 stars

I Was Sent An Opened And Already Used Torch!!

I ordered the Kampa magnetic light for my tent which only took a couple of days to arrive. When I unwrapped the parcel and bubble wrap I took out the light and noticed that the plastic casing had been cut open and someone had attempted to stick it back with tape. Obviously I wasn't happy but then I noticed that the light had a crack and scratches all over it. It had clearly been used!! Absolutely unbelievable! When I called Outdoor World they said the would refund the money, but a week later...nothing. Stay away from Outdoor World at all costs!!

August 7, 2013
Unprompted review
Rated 2 out of 5 stars

Failed to delive my full order and not replying to my email.

I order a product which should of came with a free gift worth £19.99. I received my product but not my free gift. The only reason I chose the product was to receive my free gift when I did not arrive I emailed the company on Thursday 1st August 13 there automated response said someone would be in contact within 48hrs. 6 dys later still no reply.

August 7, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look