I recently sent a load of personal family items of sentimental value from my home town of Edinburgh to my present home of over 50 years in Italy! Cousins put me on to Pack& Send, otherwise, being scep... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Highly recommend the team at Pack & Send Hall Green! I needed an auction lot collected from a West Midlands auction house and shipped to the US, which was a bit nerve-wracking. They handled everyth... See more
Company replied
The fasted auction collection I have ever had, fantastic service, great packaging and fair on price. Understands business and understands how we all need to make money to survive. Cannot recommend eno... See more
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Staff were very helpful in organising the pick up of Antiques from an auction house. They were very very well packed and super care was taken to ensure they arrived with me in one piece. They weren't... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND are the UK's leading packing and shipping specialists and our growing network of centres provide an end-to-end packing and shipping service for businesses and individuals that is second to none. We can safely ship just about anything to anywhere, so if you have an urgent or important delivery that you can't take any chances with - then contact us now! Find your nearest service centre here: https://www.packsend.co.uk/find-a-service-centre/ or call 0345 873 999 0.
Contact info
43-45 Milford Road, RG1 8LG, Reading, United Kingdom
- 01189584628
- marketing@packsend.co.uk
- www.packsend.co.uk
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Pack n send can be trusted
We have been using the service of pack n send few times , I am happy on their packing and care in shipping the package. Special thanks to Mr Hasan who I very quick in all responses and taking good care of our requirements.
February 12, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the five-star review, Madhusudhan!
We are delighted to hear that you have chosen to use our services several times and remain happy with our packing and shipping care. A special thank you to Hasan for his quick responses and for taking such good care of your requirements. We truly appreciate your continued trust in us!
Best regards,
The Team at PACK & SEND Newbury
Highly recommended!
Second time I’ve used Pack and Send, and second very positive experience. An easy company to communicate with (which is increasingly rare these days), prompt answers to emails and helpful and knowledgeable staff on the phone (thanks for your help and patience Charlie!). Fragile item was collected, very well packaged and quickly delivered. Highest recommendation.
February 12, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the five-star review, Robb!
We are delighted to hear that your second experience with us was just as positive as the first. It is great to know that you found our communication easy and our team helpful—we will be sure to pass your special thanks on to Charlie for his patience and knowledge. We are glad your fragile item was well packaged and delivered quickly. We truly appreciate your highest recommendation!
Best regards,
The Team at PACK & SEND Guildford
Recommended service for pick up and…
Recommended service for pick up and sending from England to Italy of work art from auction house. The service was clean and efficient. Thank you
February 10, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the review, Samuel!
We are pleased to hear that you found our service for collecting and shipping artwork from an auction house to Italy to be clean and efficient. Handling art requires specific care, and we are glad we could make the process smooth for you.
Best regards,
The Team at PACK & SEND Hall Green
Great shipping company!
Great shipping company!! Great service!! I highly recommend them!! Very professional, very friendly and courteous customer service. The items arrived (International) in perfect condition, beautifully packaged. Communication was excellent, each step of the way. I would definitely use their service again.
January 28, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the five-star review, Judith!
We are delighted to hear that you had such a positive experience with our Elephant & Castle team. It is wonderful to know that your international shipment arrived in perfect condition and that you found our communication and professional packing to be of such a high standard. We truly appreciate your recommendation and look forward to assisting you again in the future!
Best regards,
The Team at PACK & SEND Elephant & Castle
Dear Diyora,
Dear Diyora,
Thank you very much to you and your packing team for taking care of the packing and shipment of this large antique screen. I truly appreciate the clear communication and detailed quotation provided prior to shipping.
After the item was collected, your team took a total of 63 detailed photographs, which allowed me to clearly understand the pre-existing minor damages to the piece and helped to clarify responsibility. I found this process extremely professional and reassuring.
I am very satisfied with the quality of the packing. Although I have worked with PACK & SEND Spitalfields for many years and have always received excellent service, this experience once again confirmed the high standard of your work. I will certainly recommend your services to my friends.
Thank you again for your professionalism and support.
Kind regards,
Daniel
February 11, 2026
Unprompted review
Reply from PACK & SEND UK
Dear Daniel,
Thank you so much for your incredibly detailed and thoughtful review.
It has been a pleasure working with you over the years, and we are thrilled that we could once again meet the high standards you expect from PACK & SEND Spitalfields.
Shipping large antique screens requires meticulous attention to detail, and we are glad the 63 photographs provided you with the reassurance and professional clarity you needed regarding the item's condition. Our team takes great pride in this level of transparency and specialist packing, so your feedback means a lot to us.
Thank you for your continued loyalty and for recommending us to your friends. We look forward to assisting you with your next shipment!
Best regards,
Diyora and the Team at PACK & SEND Spitalfields
Excellent worry free service
Excellent worry free service from Joaquin and the team. They collected and packed items from the UK for transport to Canada. I wasn't there to see collection but it couldn't be better.
Excellent communication throughout and they tracked the package without me asking. Joaquin then helped with customs in Canada, meaning I didn't have to pay duties.
I've used other packers, Pack & Send are cheaper and give much better service.
Highly recommended.
February 6, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the fantastic review, Stephen!
We are delighted to hear that Joaquin and the Plymouth team provided you with a worry-free experience. Shipping from the UK to Canada can be a complex process, so it’s great to know that our proactive tracking and communication gave you peace of mind while you were away.
We are especially pleased that Joaquin was able to assist with the customs clearance to ensure a smooth delivery. Providing a higher standard of service at a competitive price is exactly what we strive for. Thank you for your high recommendation!
Best regards,
The Team at PACK & SEND Plymouth
Hari made the whole experience quick
Hari made the whole experience quick, painless and smooth. Very pleased with the speed and communication!
February 2, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the 5-star review, Laurens!
We are delighted to hear that Hari made the whole experience quick, painless, and smooth for you. We take great pride in our speed and communication, so it’s wonderful to know you were pleased with the service.
Best regards,
The Team at PACK & SEND Oxford
Pack & Send UK - Guildford to Melbourne, Australia
Pack & Send UK - Guildford were fantastic from collection to delivery. Great communication every step of the way, from collection to shipping. Fast delivery, with tracking notifications along the way. I had items collected from a shop UK, packaged and shipped to my address in Melbourne, Australia. The items I had delivered were 19 figurines and were packaged individually and perfectly. No damage, no breakages. My experience with Pack & Send UK - Guildford was above and beyond my expectations. I highly recommend using Pack & Send UK - Guildford for local or overseas shipping.
February 9, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you so much for the fantastic review, Jackie!
We are absolutely delighted to hear that your experience with our Guildford team exceeded your expectations. Shipping 19 delicate figurines all the way to Melbourne is exactly the kind of specialist task we pride ourselves on. It is wonderful to know that our individual packaging kept every single piece safe and sound for the journey.
We’re also glad you found the tracking and communication helpful along the way. Thank you for your high recommendation, and we look forward to assisting you again with any future shipping—near or far!
Best regards,
The Team at PACK & SEND Guildford
easy and reliable
February 6, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the 5-star review, Romain!
We are pleased to hear that you found our service easy and reliable. We aim to make every shipment as straightforward as possible, and we look forward to helping you again at our Oxford branch.
Best regards,
The Team at PACK & SEND Oxford
Item very well packed indeed.
February 3, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the 5-star review, Steve!
We are delighted to hear you were pleased with the quality of our packing. At PACK & SEND Oxford, we take great pride in ensuring every item is securely protected for its journey, so it’s wonderful to know we hit the mark for you.
Best regards,
The Team at PACK & SEND Oxford
Very helpful
Very helpful. Answered my query quickly and delivered without delay
February 4, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the 5-star review, Zena!
We are pleased to hear that our Oxford team was able to answer your query quickly and ensure your delivery arrived without delay. Providing helpful, efficient service is what we strive for, and we’re glad we could make the process smooth for you.
Best regards,
The Team at PACK & SEND Oxford
Pack and send were superb
Pack and send were superb , I could not fault the service they provided. My sculpture was perfectly packed and sent on time.
The staff are charming and knowledgeable.
February 5, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the 5-star review, Louise!
We are absolutely delighted to hear that you found our service superb. Shipping sculptures requires a high level of specialist care, so it’s wonderful to know your piece was perfectly packed and delivered right on time.
I will be sure to pass your kind words along to the Reading team—they will be thrilled to hear they were described as charming and knowledgeable!
Best regards,
The Team at PACK & SEND Reading
Pack&Send Newbury is fantastic
The team(Hasan,Chantelle) at P&S was a joy to work with arranging a recent international shipment for me. They went out of their way to make this happen. Thanks!!, and I highly recommend.
February 3, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the fantastic review, Leon!
We are so pleased to hear that Hasan and Chantelle were a joy to work with while arranging your recent international shipment. We always aim to go the extra mile to make things happen for our customers, and it's wonderful to know their efforts made such a positive impact. We truly appreciate your high recommendation!
Best regards,
The Team at PACK & SEND Newbury
excellent service.
Great service. Excellent packing. Delivery as ordered.
February 9, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you for the excellent feedback, Mr Martin!
We are delighted that you were pleased with our service and that our specialist packing ensured everything arrived safely and exactly as ordered. We look forward to helping you with your future shipping needs.
Best regards,
The Team at PACK & SEND Oxford
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff, great communication. Everything was smooth and efficient, from initial quote through to delivery.
February 7, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you for the kind words, Gill!
We’re thrilled to hear that you found our staff helpful and knowledgeable. It’s great to know that the entire process—from the initial quote to final delivery—was smooth, efficient, and well-communicated.
Best regards,
The Team at PACK & SEND Elephant & Castle
They go Above and Beyond
I had this company ship a number of smallish boxes to Australia and am so impressed with their efficiency. They continued to communicate throughout the shipping process. I couldn't recommend them highly enough. I would certainly use them again.
January 31, 2026
Unprompted review
Reply from PACK & SEND UK
Thank you so much for the 5-star review, Pamela! We are delighted that our team could go above and beyond for your shipment to Australia. We pride ourselves on efficiency and proactive communication throughout the shipping process, so it’s wonderful to hear you were so impressed. We look forward to working with you again!
Best regards,
The Team at PACK & SEND Spitalfields
I needed to ship a large and expensive item fast
I needed to ship a large and expensive item at short notice. They arrange the collection and drop off.
January 30, 2026
Unprompted review
Reply from PACK & SEND UK
Many thanks for the 5-star review, Adam!
We are pleased to hear that we were able to help you ship your large and expensive item at such short notice. Providing a seamless experience with coordinated collection and delivery is exactly what we aim for at PACK & SEND, especially when time is of the essence.
We look forward to assisting you with your next shipment!
Best regards,
The Team at PACK & SEND Elephant & Castle
Reply from PACK & SEND UK
Thanks for the 5-star review, Busani!
We’re really pleased to hear that you found our communication to be excellent. We know how important it is to stay in the loop when shipping, so it’s great to see the Plymouth team kept everything clear for you.
Best regards,
The PACK & SEND Team
A first class experience.
A first class experience.
I have sent work as an artist to Australia and more recently the USA with them.
For items of value there is no safer and straight forward means of delivery.
This is not a cheap service , but in this case you really do get what you pay for!
January 28, 2026
Unprompted review
Reply from PACK & SEND UK
Thanks for the 5-star review, Robert!
It is fantastic to hear that you have had such a first-class experience sending your artwork to Australia and the USA. We know how much care is needed when shipping valuable art, so we’re glad you feel it’s the safest and most straightforward way to get your work delivered. We really appreciate your perspective on the value of the service—it's great to know it’s been worth every penny for your peace of mind.
Best regards,
The PACK & SEND Team
excellent and speedy service
Hassan sent all my paintings to America for an exhibition, he did it in record time and tracked them all the way!
In fact, he collected many of them from my home, tip top service!!
November 6, 2025
Unprompted review
Reply from PACK & SEND UK
Thanks for the 5-star review, Madeleine!
It is brilliant to hear that Hassan could get your paintings to America in record time for your exhibition. We know how much work goes into preparing for a show, so we're really glad he could help take the pressure off by collecting them from your home and keeping a close eye on the tracking. Good luck with the exhibition!
Best regards,
The PACK & SEND Team
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