www.parkbcp.co.uk Reviews 

2,073
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

i recently paid for meet and greet at one of the LHR terminals. Unfortunately the airline has changed our flights to go from another terminal. I asked BCP if i could cancel for a total refund and th... See more

Rated 4 out of 5 stars

We normally use the Meet & Greet parking at T2, but thought we give the new multi storey car a go. Good directions given to the car park. No problem gaining access, but ended up parking on the top flo... See more

Rated 3 out of 5 stars

Used Bournemouth. Access and leaving is easy using the advance booking system but the exits could be clearer marked, especially at night. I noticed a couple of vehicles obviously trying to find the wa... See more

Company replied

Rated 4 out of 5 stars

Happy with BCP but Manchester Airport parking prices have become a joke. No problems on this occasion but share a previous concern that stickers on bus windows make it difficult to see stop numbers an... See more

Company replied

Company details

  1. Parking Lot

Information provided by various external sources

BCP has been the airport parking specialist since 1978. That means we've been around for over 30 years, so be sure to make the most of our expertise and know-how. You can trust BCP to find an airport car parking option that meets your needs at a price that suits your pocket.


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3.1

Average

TrustScore 3 out of 5

2K reviews

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3.1

All reviews

(2,073)

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Rated 5 out of 5 stars

We used the Meet & Greet at Manchester…

We used the Meet & Greet at Manchester Airport. Every was really helpful & patient even at the unearthly hour of 2.30 am. We checked in the car & collected it 2 weeks later. Once again the service was excellent. I recommend this service unreservedly.

December 7, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round, despite being informed of the name change to the company I had booked with, no hassles on check in and a rapid departure.

November 28, 2019
Unprompted review
Rated 3 out of 5 stars

Bit chaotic but I suppose due to the…

Bit chaotic but I suppose due to the reorganisation
Key recovery took quite long and I was then told the car was somewhere in a colour coded area rather than a specific space took me 10 minutes walking around before I stumbled across it

November 27, 2019
Unprompted review
www.parkbcp.co.uk logo

Reply from www.parkbcp.co.uk

We're sorry to hear this Paul, we can imagine after a long flight you just want to get home! I have passed all comments on to our commercial department. This team will actively monitor any complaints we get of a similar nature in the coming months to ensure this is not a reoccurring matter and take further action if it is found to be. 😊

Rated 5 out of 5 stars

good car park

We were originally booked into jetpark 3 at Manchester airport, we received an email well in advance of our travel date to say that this particular car park would be closed and we had been booked into the long stay multi-storey car park at T2. The email was complete with good directions. The carpark itself was clean, well lit and the bays where big enough. There was a lift to the ground floor, you do have to walk a little way to the terminal but it wasn’t a problem. If you weren’t flying from T2 then there was a free shuttle bus that runs to T1and T3 every 15minutes.
All in all very good

November 26, 2019
Unprompted review
Rated 4 out of 5 stars

Very good but some delays this time

Used this service many times and usually excellent. This time was a little disappointed on return as our car wasn’t ready.. was still on it’s way back to the airport..also our flight/baggage collection was late.. so we arrived 40 minutes after scheduled pick up time anyway. We waited about another 15 minutes. Staff apologised and explained the cold weather/frost had caused some delays. It was a bit disappointing this was not factored in.. as the cold snap was forecast. Overall still a good service.

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Really pleased with the service, our car wouldn’t start up After sitting in the cold for 2 wks. A shuttle bus driver stopped and told us we get a jump start free of charge which is excellent and peace of mind.
We waited about 30mins and someone came along and we were soon on route home.
Brilliant ☺️

November 19, 2019
Unprompted review
Rated 5 out of 5 stars

Sharston Park Manchester

We used the Sharston park near Manchester airport, it was just a quick efficient service with friendly and helpful staff in both directions, not sure if the transfer bus was already waiting for us but we sent the text to confirm our arrival back at Terminal 2 and the bus was waiting for us so no waiting in the cold. We will use the service again.

November 18, 2019
Unprompted review
Rated 1 out of 5 stars

Car controls interfered with

The cost was reasonable and the drop-off was ok. I was surprised that no check was done on the car and mileage noted. On return I was disgusted. Cars being checked at the same place as pick up - confusion reigned. Nobody helped with luggage or indicated where the car was. The man says, "there are only three rows." In the car my seat position was changed. The radio was changed and set to some Rap Music programme. Leave my radio alone please. The SatNav was changed from 3D with North to the top to 2d with North to the left. Many previous destinations had been deleted. (I wonder why?) Keep your hands off my private SatNav please. Never again.

November 17, 2019
Unprompted review
www.parkbcp.co.uk logo

Reply from www.parkbcp.co.uk

We are really disappointed to learn about your parking experience Graham, this is not what we expect for our customers. We are keen to look into this for you, can you please fill out this form? https://help.holidayextras.co.uk/hc/en-gb/requests/new

Thanks Graham, and we will be back in touch.

Rated 1 out of 5 stars

Really bad experience booked for one…

Really bad experience booked for one night stay in hotel plus 13 days parking all paid for before I left the Uk, came back on the 11 th November late then was forced to pay another £258 to remove my car from BCP parking extremely upset as I could not speak to anyone & was forced to pay, have tried on many times to contact BCP & have had no reply

November 14, 2019
Unprompted review
www.parkbcp.co.uk logo

Reply from www.parkbcp.co.uk

Oh no! 🙁 So sorry to hear of the trouble that you had when exiting, this is not what we like to hear. We would love to look into this for you. Please can you fill out the below form so the team can assist you further with this 😀
https://help.holidayextras.co.uk/hc/en-gb/requests/new

Rated 5 out of 5 stars

We parked our car at Best Western…

We parked our car at Best Western Horley and also had a room overnight before our flight. We then picked up our car 8 days later after using the hotels shuttle bus from the airport.
We have stayed in Best Western in the past and have had no problems what so ever. They provide a good service and we thoroughly recommend them.

November 13, 2019
Unprompted review
Rated 5 out of 5 stars

All good

Cheap as booked 5 months and all went smooth have used before and will do again

November 12, 2019
Unprompted review
Rated 4 out of 5 stars

Always use jet parks

Always use jet parks, but when we returned at the weekend, we stood and waited in the rain for about 30mins for a bus. We were told by another bus driver jet park 3 was closed and go to street cars, they will sort you out. We went to street cars and they took us as far as the barriers as they said they wouldn't get through. So we had to walk the rest of the way. A bit dissatisfied as we usually have no problem. Could have done with a txt or even a poster at the bus stop. Not how you want to end your holiday 🙁

November 11, 2019
Unprompted review
Rated 3 out of 5 stars

The drop off service was great, collection could be improved.

The drop off service was great. Easy to find and a thorough hand over. Coming back to collect wasn’t as easy. Had to ask twice where the car was parked and bit of a trek with a trolley full of cases. No one came back to the car with us. The same area was being used for drop off so quite busy. We were only given 10 minutes to leave the car park - there was a queue and we had to load our luggage. That said, the price of parking combined with an overnight hotel stay was good value.

November 9, 2019
Unprompted review
www.parkbcp.co.uk logo

Reply from www.parkbcp.co.uk

We are glad to hear the drop off service was to the standard you expected and that the price you paid was of good value. 😃 We are sorry however to hear on your return, the service wasn't quite the same! Sounds like it could have run a bit more smoothly for you, we do apologise!

We hope you have a fantastic trip! ✈️

Rated 5 out of 5 stars

Good service

Good service - only fault is I cannot book 2 x weeks together at T2 Long Stay

October 31, 2019
Unprompted review
Rated 1 out of 5 stars

Will not use BCP again

Will not use BCP again. I booked IMAGINE LIVERPOOL car park through BCP.
My car, which I thought was left in the secure indoor unit was driven whilst I was away.
It had been driven to Garston 2.5 miles away and back.
My onboard pc calculated that the mpg was 24 miles per gallon. My average mpg is over 50.. So it must has been driven very fast.
Rude staff, cowboy joint. Read the reviews before booking.

October 29, 2019
Unprompted review
www.parkbcp.co.uk logo

Reply from www.parkbcp.co.uk

On no! We are really sorry to hear of your experience, this doesn't sound like us at all. Our Customer Experience team would like to hear more about this. Please can you fill out the complaint form below so this can be looked into further?
https://help.holidayextras.co.uk/hc/en-gb/requests/new?ticket_form_id=360000119860

The team look forward to hearing from you.

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