Petbarn Reviews 

The dog food I buy is $175 in store and $100 on your website. This price difference is commonplace from your store and a poor example of how you are clearly taking advantage of the customers who do not know to ask for a the cheaper price. This is not the kind of predatory behaviour i would expect from a major retailer. I have raised with your retail staff a number of times who receive the same complaint on a daily basis. Their response was that 'Head office don't listen to us' and for me to leave an online review. So here it is Head office - stop being an ar5ehole with your pricing. I'll be buying from Pet Circle going forward.

they keep the gold fish in a cage and make them fight each other to watch on there lunch break for there enjoyment. there store is one of the worse store i have ever seen

I have ordered from petbarn a few times now and had no issue. Until one time their Uber delivery person lied about delivering the product and I never received it. I called the store and customer service and was connected to someone name Sophie, who claimed to be the store manager but isn't. They were reluctant to provide any assistance with a very "not my problem" attitude. Absolutely disgusting and I'm never shopping there again.

Terrible experience, not only was I treated disrespectfully I will no longer shop here. I contact petbarn via email to report the incident. The only correspondence I had from them was that they requested my mobile number. No apology at all.
I returned a bag of dog food that my boy would not eat.
I was made to feel like a criminal for doing so even though they have a taste guarantee.
The manager of the store was rude, abrupt and disrespectful.

Really poor customer service. There's always several staff members floating around on the floor, but never one, "Can I help you at all?"

The last time we went in, we stood in the queue with no one ahead of us -yet waited for 5 mins whilst the cashier just stood there doing his own thing. Had my pets not relied on the purchased products that very day, we'd have walked out. Staff have the laziest disposition and the only message they send to their customers is, "I have no interest in being here today."

I will shop elsewhere from now on because they really don't have the audacity to be that overpriced when their customer service is so poor.

Online ordering with Delivery
I have been regularly using the Online ordering system for my cats food & occassionally other needs. I have used the "same day delivery" a few times now, and today's delivery came within hours of my order. It was left on my doorstep,( where I had asked it to be) along with a lovely note from the Bondi Team. I have also called the Help number twice amd found the people who answered were helpful and kind. I do think the prices are a little high, especially for things like feed bowls,which are widely available,but they do stock a huge variety of foods, many unavailable in supermarkets, and that keeps me returning.

Well, Petbarn in Watergardens, Taylors Lakes Victoria has, in the past, always been reliable for my dogs, however top dollar.
Yesterday at about 1.30PM, I decided to top up my dogs' dry feed and liver treats. I got my goods and waited to be service for 10 minutes, without any queue. The inexperienced staff member was chatting up a handsome young man with small-talk, and the other cashier finally services a lady who had been waiting for ages. I had a gym class at Anytime Fitness so I had to leave....I left the 2 items on the cashier's desk and left without the goods. I returned 1 hour 20 minutes later, and the 2 items were still on the cashier desk, so obviously no one had been served there.
I retrieved the goods and got the cashier to scan them...the dry food was absolute top dollar, but I was happy to pay for that. The unpriced liver treats were scaned with $27!!...there was a gasp from another customer and me...I told the inexperienced cashier that that was a terrible price....she knew nothing about prices ..How could I expect her to?....she just said " Well, go to Woolworths"...
What a terrible outlet, with terrible prices and terrible service

Horrible experience!!!!!!!!! the fish died in the bag and so I called the store and asked what can I do to get a refund or new fish and they said bring in the water sample that all well and good but the fish died in the bag within like 15mins after leaving the store so the water is still there water so I think its disgusting customer service we spent about $200 there and the fish that died were 2 $20 fish and no help what so ever.

I have an account, where once a fortnight. Petbarn sends me my dogs food. Seems pretty simple no need to navigate their ridiculous web page, only thing is its hit and miss if you get your order, however don't fear they take your money out on time
Excuses you will be given are, A problem occurred with your account (funny the money was taken out)We font have that in stock(yet each time you call, customer service says you do) or you simple don't receive what you have paid for(complaints are never responded to) when you do get your order it is 7-10 days after money is taken from your account and yet they are advertising same day delivery

Terrible website that doesn't work.

Lost half an hour of my life trying to troubleshoot what was happening with someone else's website so I could give them money.

Apparently allowing me to purchase a product from them with money is not something they are interested in.

Other places have worse products for more money that take longer to arrive but i'll still buy from them because petbarn apparently decided a functioning website was not necessary in 2021, during a lockdown. Slow clap.

I rang 1300 655 896 I did my first on line order and mucked it up and customer service ladies Chelsea n Tamar fixed the order and were friendly and caring Petbarn have got me and my kitten Bowie for life Regards Amanda

This review and rating is my own personal opinion based on my own personal experiences. Other than being a customer I have no association with Pet Barn or their staff. I am simply taking the time to leave a review to tell others of my experience.

Pet Barn Norwood in South Australia is excellent, the assistance you get in store is fantastic. I can not speak highly enough of the care and service that you receive both in store and on the phone. It is lovely to find staff with great product knowledge and pet care knowledge. When my goldfish had babies after many many years Sharon's knowledge on goldfish fry was so helpful and valuable. Jessie seems to go out of his way to help myself and others. I have been to Pet Barn many times over the last few years and have found that the quality of service or staff friendliness has not dropped at all during those visits. I would certainly recommend Pet Barn Norwood to my friends and family.