Peter Beales Roses Reviews 339

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the roses, noting their healthiness and robust growth. Many people highlight the efficient delivery service, with items arriving quickly and exceptionally well-packaged, often in perfect condition. The ordering process is also frequently described as easy and straightforward, and the customer service is commended for being helpful and responsive. However, some customers also noted issues with product quality, receiving roses that appeared small, weak, or damaged upon arrival, with some even showing signs of disease. There were also occasional concerns about delivery delays and items arriving in poor condition due to inadequate packaging, leading to broken shoots or dried-out plants.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality of the roses, describing... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent quality of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast and prompt... See more

Order

Clients share positive opinions on order. Many customers found the ordering process easy, with some praising... See more

Service

People report positive experiences with service. Customers frequently praise the excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bare root rose arrived quickly, packed well. Watered and planted immediately and within a few days buds appeared and plant is growing and looking very healthy I have ordered many roses from Peter Bea... See more

Company replied

Rated 5 out of 5 stars

I ordered this rose as a wedding present (the lovely bride) one day and it arrived the next day beautifully wrapped in a box and in great condition. We also rang the company before ordering and they... See more

Rated 5 out of 5 stars

Ordered Oxford Physics rose. I have wanted this one for some time. Gardener Ben on Youtube has recommended it for his "Shade Collection" The rose arrived, very quickly indeed. It is healthy with l... See more

Company replied

Rated 5 out of 5 stars

I am very pleased and am grateful for the help and advice I had from the choice of rose for my pot, to the best advice and choice of compost to planting tips. I sent quite a few emails and I had a qui... See more


Company details

  1. Garden Center

Written by the company

At Peter Beales Roses, we’re passionate about one thing – roses. Since 1968, we’ve proudly offered the UK’s widest and most diverse range of rose varieties, from rare and historic classics to modern hybrids. Whether you’re looking for a compact rose for a patio pot or a dramatic climber to transform your archway, you’ll find the perfect match in our award-winning collection. Renowned worldwide for our expertise in classic roses, we hand-bud and grow all our plants with care in East Anglia, ensuring each one is strong, healthy, and garden-ready. With 29 RHS Chelsea Flower Show Gold Medals to our name, you can be confident you’re buying roses of the highest quality. Many of our varieties are exclusive to us, meaning you won’t find them anywhere else in the UK. We’re here to help at every step – our friendly team is always happy to offer expert advice so you can find the ideal rose for your garden. Discover the timeless charm of roses with Peter Beales Roses – where beauty, heritage, and quality bloom.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

339 reviews

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Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

1* experience

I’m very disappointed with their chosen delivery provider, DPD. They emailed me to confirm that my parcel from Peter Beales would arrive between 2:30 and 3:30 PM, 28 April). I stayed at home today specifically to receive this rose. However, at the last minute, they sent another message claiming that they had “missed me” and rescheduled delivery for tomorrow.

The next day, 29 April, I received a message from DPD at 19:28 PM saying, “Sorry, we missed you. Your driver, Vasile, won’t be back today, but you can still rearrange your delivery.” So, outrageously frustrated. I requested a refund and received it (hence 2 stars).

This was my first (and last) time ordering from Peter Beales Roses, and I regret making this purchase. No wonder so many people — myself included — highly recommend David Austin Roses.

April 29, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for sharing your experience and I’m really sorry for the frustration caused.

This isn’t the level of service we expect, especially when you’ve made time to be in for a delivery. While we work with DPD as a trusted courier, issues like this can occasionally happen, but the communication you received clearly wasn’t good enough.

I’m glad your refund was processed promptly, but we understand that this doesn’t make up for the inconvenience caused.

We’re feeding this back to both our internal team and the courier to help prevent similar situations going forward. If you did want to give us another try in future, we’d hope to provide a much smoother experience.

Rated 5 out of 5 stars

Beautiful rose for a special Wedding Anniversary

Beautiful rose for a special anniversary. My sister was so impressed she has bought another one.

April 28, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for sharing lovely to hear the rose made the anniversary that bit more special.

Even better that it’s inspired another purchase always a good sign. Hope both roses go on to thrive and put on a great display.

Rated 1 out of 5 stars

Poor quality unhealthy rose.

I ordered a black baccara hybrid tea rose and was sent a rose that had so much dieback on it. I had to prune it and still the rose is experiencing lots of dieback. I have emailed Peter Beale for help on how to make this rose survive but I doubt it is possible to save it now.

Do not order from this company. Stick to David Austin or Eastcroft Roses.

May 3, 2026
Unprompted review
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Reply from Peter Beales Roses

Sorry to hear about your experience with your Black Baccara rose — that’s not the standard we expect.

All of our roses are covered by a one-year guarantee, and the Black Baccara variety this season has generally been performing well, so it would be helpful for us to take a closer look at what’s happened in your case.

If you’re able to, please send a few photos of the plant to support@peterbealesroses.com along with your order details. Our team can assess the dieback and advise on the next steps, whether that’s care guidance or arranging a replacement if needed.

Rated 1 out of 5 stars

Do not buy from Peter Beale

I ordered a potted rose on 22nd April, outside the time for a bare-root rose, correctly, April is too hot to plant a bare root rose. Delivery was very fast, just 2 days. Well done. But I needed to keep the rose for a family members birthday. Shouldn’t be a problem. I put it in a protected area out of direct sun and kept it sensibly watered. Despite that the three small buds that were breaking failed to thrive. One of the strong stems failed to show any buds at all, so in desperation yesterday I knocked the rose out of its pot to find that what I had got was a bare rooted rose that had been put into compost and had failed to make any new healthy roots. Effectively I had received an almost dead rose. And I paid the price for a potted rose.
I have been encouraging gardening friends to look beyond David Austin roses. "Look at Beales roses, they have some lovely roses". Never again. Stay away.

April 22, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for taking the time to share this and I’m really sorry to hear how disappointing this experience has been, especially as it was intended as a gift.

All of our roses are covered by a one-year guarantee. As they are living plants, establishment can vary, but what you’ve described doesn’t sound right for a potted rose and we’d like to investigate this properly.

We don’t routinely remove roses from their pots prior to dispatch, so we rely on visible top growth at the time of sending. That said, the condition of the roots and overall establishment is clearly important here, and we’d like to review this for you.

If you’re able to, please send photos of the plant (including the roots if possible) along with your order details to support@peterbealesroses.com. Once received, the team can assess the issue and arrange a suitable resolution whether that’s advice, a replacement, or a refund where appropriate.

Rated 5 out of 5 stars

Good website and filters to find the right rose; high quality plant.

Good website and filters to find the rose I want, even though I'm no expert. Quick delivery, and the rose when it came (in a pot) looked like a really strong, healthy plant. You can get cheaper roses elsewhere, but I'm happy with what I paid - I feel the price reflects the quality and it's a really good plant.

April 24, 2026
Unprompted review
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Reply from Peter Beales Roses

Really pleased the rose arrived in strong condition and is meeting expectations. Price vs quality is always a balancing act, so it’s helpful to hear you feel it’s reflected in the plant you received.

Hope it settles in well and gives you a strong display over the season.

Rated 5 out of 5 stars

Absolutely stunning rose very healthy…

Absolutely stunning rose very healthy and packed really well and very quick delivery

April 25, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback great to hear the rose arrived in strong condition and that the packing and delivery all went smoothly.

Hope it settles in quickly and puts on a good show for you this season.

Rated 3 out of 5 stars

I was a little disappointed when I put…

I was a little disappointed when I put it in its container, the soil fell away from the rootball, there wasn’t any stability when I tried to take it out of the pot, it just fell out and all the soil went everywhere.🤔

April 29, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your feedback, and we’re sorry to hear this was your experience.

What you’ve described can sometimes happen, especially if the compost has dried out a little in transit, which can cause it to loosen around the rootball. It won’t harm the rose itself, but we completely understand it’s not ideal when planting.

Once planted and watered in well, the roots should settle and establish nicely. However, if you have any concerns at all as it develops, please don’t hesitate to get in touch with us

Rated 5 out of 5 stars

Roger assisted me in selecting the best…

Roger assisted me in selecting the best rose to grow in a pot, gave me all the information I needed to look after the rose a Blue Moon and all with a great deal of patience (my plant knowledge is minimal).
The ladies at checkout where polite and helpful.
It was a happy and pleasant experience.
Thanks.

April 29, 2026
Unprompted review
Rated 4 out of 5 stars

Prompt delivery and well packed in a…

Prompt delivery and well packed in a sturdy box. A long cane inserted into the plant pot protected the stems from any potential damage. Pot compost was dry , needing to be watered immediately. No sign of growth apart from a few emerging buds. This rose needs tender loving care to ensure it develops into a good specimen

April 23, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for taking the time to share your feedback.

We’re really pleased to hear the rose arrived promptly and well protected – we take great care with our packaging to ensure plants reach you safely. We appreciate your note regarding the compost being dry; this can occasionally happen in transit, and giving it a thorough watering on arrival is exactly the right approach.

At this time of year, it’s quite normal for roses to show minimal growth, with just a few buds beginning to emerge. With a little care, regular watering, and the warmer conditions ahead, it should establish well and put on strong growth.

Rated 3 out of 5 stars

The two roses were a great price and…

The two roses were a great price and delivery was just as prompt as promised. I was disappointed though when I opened the box to find that a lot of the compost/mulch had fallen out of the two pots and a bottle of rose tonic that was part of my order was lying on top of both roses and had damaged them, with branches and growing tips snapped off both plants. So I deduce they were not couriered standing up as the box instructs! I emailed the company who apologised and just said plant them out and prune them lightly and if they don't survive there is a year's guarantee. So we shall see and hope they survive.

April 23, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your feedback, and we’re really pleased to hear you were happy with the price and prompt delivery.

We’re very sorry to hear about the condition your roses arrived in. It does sound like the parcel may not have been handled upright during transit, and we completely understand how disappointing it is to find damage like this on arrival.

The advice given to plant and lightly prune is the right approach, as roses are resilient and often recover well from this type of setback. That said, we absolutely stand by the quality of our plants, and as mentioned, all of our roses are covered by a 1-year guarantee.

Please do keep an eye on them as they establish, and if you have any concerns at all or they don’t thrive as expected, don’t hesitate to get back in touch

Rated 5 out of 5 stars

High quality roses

I’ve bought a number of roses from Peter Beales this year including Macmillan Nurse standards, Ballerina, For your eyes only and carpet rose coral. All arrived in great condition and are doing well in the garden.

April 29, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the update really good to hear everything arrived in strong condition.

That’s a solid mix of varieties, and great to hear they’re all establishing well in the garden. Once they’ve settled in, you should get a good spread of colour and flowering through the season.

Rated 5 out of 5 stars

Received Royal Parfuma rose within a…

Received Royal Parfuma rose within a couple of days. DPD delivery was excellent.
The rose is very healthy and growing already.
Am really pleased with the rose, it's delivery and healthiness.

April 20, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback great to hear the Royal Parfuma arrived quickly and in strong condition.

Good sign that it’s already putting on growth. With a bit of time to establish, it should settle in well and reward you over the season.

Rated 5 out of 5 stars

Well packaged

Well packaged , good quality , value for money . Bought as a remembrance for my sister Amanda who passed away suddenly

April 23, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for sharing this I’m sorry for your loss.

It’s good to hear the rose arrived in strong condition and feels like good value. Hopefully it settles in well and becomes a fitting, lasting reminder.

Rated 5 out of 5 stars

Was well served by the company

Was well served by the company. The rose arrived on time in perfect condition, I was able to unpack it and put it in the pot straight away. I will certainly order from Peter Beales again.

April 27, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for sharing really good to hear everything arrived on time and in perfect condition.

Great that it was easy to get straight into a pot without any hassle. That’s exactly how it should be. Appreciate the note on your experience overall, and hope the rose continues to do well as it settles in.

Rated 5 out of 5 stars

Great service

I had a problem with an order and it was dealt with very quickly and efficiently which was very much appreciated.

April 17, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback good to hear the issue was resolved quickly and smoothly for you.

Appreciate you taking the time to share this.

Rated 5 out of 5 stars

Blooming Good Service

Ordered on Thursday delivered first thing Saturday morning. Rose well packaged and in great condition. 'Blooming' good service. 👍

April 24, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback great to hear the delivery was quick and the rose arrived in strong condition.

Good to know the packaging did its job and everything reached you ready to go straight into the garden.

Rated 3 out of 5 stars

One of the plants doesn’t look very…

One of the plants doesn’t look very healthy - the black baccara

April 23, 2026
Unprompted review
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Reply from Peter Beales Roses

Thank you for your feedback.

We’re sorry to hear that your Black Baccara isn’t looking as healthy as expected. This is a variety we’ve seen looking particularly strong this year, so we’d really appreciate the chance to take a closer look.

Rated 5 out of 5 stars

So glad Peter Beale Roses now delivers…

So glad Peter Beale Roses now delivers to Northern Ireland so that people here can avail of the wide variety they have for sale.

Rose arrived in great condition after its long journey, along with detailed instructions on how to plant it successfully.

April 15, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback really good to hear delivery to Northern Ireland is working well for you.

Glad the rose arrived in strong condition after the journey and that the planting instructions were useful. That setup gives it the best chance to establish quickly.

Hope it settles in well and performs for you.

Rated 5 out of 5 stars

Guaranteed quality roses

Guaranteed quality roses, I've had a few roses and they have all been quality

April 12, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback good to hear the consistency has been there across your orders.

Really appreciate you taking the time to share it.

Rated 5 out of 5 stars

Arrived well packaged

Arrived well packaged, healthy and on time.

April 17, 2026
Unprompted review
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Reply from Peter Beales Roses

Thanks for the feedback good to hear everything arrived safely, well packaged, and on time.

Hope it settles in well and continues to thrive.

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