We have latterly dealt with Holly B. to arrange PHS services for our Village Hall in Wheelton. Holly has been very responsive to our requests, always follows up on actions and promptly returns calls a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have used PHS for our waste collection for many years now. We just had a services review with our account manager, Emma Tatlow. Emma was very well informed as to the products and services on offer... See more
Company replied
Great experience from the start! Opening our account was quick and easy, and Holly B was friendly and knowledgeable. Any questions we had were answered promptly, and the whole process was handled effi... See more
Company replied
First class service from Holly B, helping me with an urgent clinical waste collection service after our local council decided to stop our commercial waste collections. I already have a contract with... See more
Company replied
Company details
- Hygiene Service
- Business to Business Service
- Garbage Collection Service
- Hygiene Station
- Waste Management Service
Written by the company
phs Group are the leading hygiene services provider in the UK, Spain and Ireland. With over 120,000 customers over 300,000 locations, supporting everything from restaurants to offices, and from hospitals to schools, we meet the needs of up to 100 million people. Healthcare, washroom and floorcare hygiene are our business, and alongside our hygiene experts we have specialist businesses meeting the needs of specific businesses. Washroom Hygiene: Range of products to help manage hygiene levels in all washroom environments phs products include patented technology products serviced by phs personnel on optimised service schedules With our LifeCycle Strategy, we are leading the way in sustainable waste management by diverting our customers' hygiene waste away from landfill to Energy From Waste specialists who transform it into sustainable energy to power homes and buildings throughout the UK. Healthcare Hygiene: Collection and disposal of sensitive healthcare waste including nappies, dental waste, sharps, pharmaceuticals and even liposuction fat We stay on top of all the legislative developments affecting your industry to provide you with expert advice on what you need to do to ensure that your business is legally compliant. Floorcare Hygiene: Solutions to trap dirt and moisture on floors range of products including mats, mops and integrated solutions laundry network underpins lift and lay service model our mats are made with ECONYL® yarn, so our mats are not only helping keep our customers floors clean, they are helping to clean up the oceans too. Consumable Hygiene: Our subdivision phs Direct provide a complete range of specialist consumables, from toilet tissue and other hygiene paper solutions to cleaning supplies and bags. With over 25 years of experience, our team can provide the expertise and know how to help save you money on your consumable spend. We deliver to your door within 48 hours, ensuring that our customers receive the highest quality products combined with the most reliable and efficient service. What makes phs different? At phs, we want to do the right thing for both our customers and the environment; providing sustainable solutions which lead the industry. We know these issues matter to you, and that is why we do it.
Contact info
Western Industrial Estate, CF83 1XH, Caerphilly, United Kingdom
- 02920809098
- press@phs.co.uk
- www.phs.co.uk
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Callum Hughes, our account executive, was able to offer a better group price for our business and update our site requirements efficiently
July 28, 2026
Unprompted review
Helen Morgan on has been amazing
Helen Morgan has been amazing! she has responded rapidly to my request for a quote for a sanitary service at my business, an excellent quote followed by efficient paperwork and sorting of the service Well done Helen and PHS you are very much appreciated.
July 28, 2026
Unprompted review
renewed account…
Emma Tatlow renewed our account brilliantly by getting us a much better deal
July 28, 2026
Unprompted review
Always very efficient and helpful.
July 28, 2026
Unprompted review
I received only half of an order
I received only half of an order. I've chased this for 2 months and now I am being totally ignored. Melania W was my "account manager".
May 29, 2026
Unprompted review
Reply from phs Group
Hi, sorry to hear this. Please email your account number and details of the missing items to complaints@phs.co.uk so we can investigate and help resolve this for you.
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Jacqueline was great
Jacqueline was great - very helpful throught the process
July 27, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Really fast and efficient
Really fast and efficient, understood what we needed and actioned it straight away. Never had any problems with PHS and Kirsty is always on it and happy to help
July 27, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Good service and followed up promptly.
July 24, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Would like to thank advisor Helen…
Would like to thank advisor Helen Morgan for all her help during the setting up of our contract. Always prompt to reply, and always available to help whenever!
July 23, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
PHS is really good company
Iwan Kelsey has been extremely helpful over the past few weeks in ensuring that both my Children's Centre and the neighbouring nursery have the correct nappy bins in place.
I have contacted him on several occasions regarding various issues I encountered, and he has always taken the time to explain the process clearly and provide the support I needed. What stands out most is his willingness to listen and fully understand the situation before offering advice or solutions.
Iwan is consistently approachable, knowledgeable, and professional. His reliability and commitment to helping others have made a significant difference, and I would have no hesitation in recommending him. He is 100% dependable and an invaluable source of support.
July 23, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Kirsty Ward was very helpful
Kirsty Ward was very helpful. Esay to set up and all done very quickly. Thank you
July 23, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
PHS has been a longstanding supplier and we are very pleased with the service they provide
PHS has been a longstanding supplier to Sidmouth Cricket Club for many years and we are delighted with the service they provide. In my dealings with Catherine Edwards today I found her knowledgeable, responsive and efficient.
July 23, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Holly B was super helpful and really…
Holly B was super helpful and really efficient in getting everything sorted for us quickly and without fuss.
July 23, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Helen Ryan has assisted me with a…
Helen Ryan has assisted me with a couple of contracts for the sites I manage. She has been very polite and helpful and sorted any queries I had very swiftly.
Thank you!
July 22, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Excellent Service over 2 days
Jonathan attended to do the annual PAT testing and was absolutely amazing. He was well mannered and polite throughout. No job was too big. He can come again :) The service provided by Jonathan was above and beyond!
July 22, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Excellent service provided by Helen…
Excellent service provided by Helen Ryan, would definitely recommend this company. I made the initial enquiry and this got resolved immediately with no delays. Thank you A*.
July 22, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
Great account management.
Helen Ryan has been extremely helpful during the entire process, helping to set up the services and followed up to ensure client is satisfied.
July 9, 2026
Unprompted review
Reply from phs Group
Thank you for your 5-star review. We're delighted to hear you had a positive experience with our service, and we appreciate you taking the time to share your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.