Despite the current pandemic, our options after our cruise was cancelled was made clear by email. We also got direct phonecalls. Amanda in particular was extremely helpful in finding a suitable altern... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gary Goodfellow from Planet Cruise - what a star, helpful, knowledgeable, and a pleasure to talk to. Nothing was too much trouble for him; he answered all the silly questions, looked into all the lit... See more
In my dealings so far with Planet Cruises I found the staff efficient,helpful and very friendly. At present I am re booking a cruise that was cancelled in May because of Covid 19. There are two couple... See more
Jack Lee managed our booking extremely professionally. He returned all calls promptly, followed through on all our queries and rang or emailed on time every time. Would definitely book through Jack a... See more
Company replied
People also looked at
Everything A1
September 24, 2025
The personal touch.
The personal touch.
Lisa was extremely helpful going through the booking process. She went through all the options available and made it much easier to select a package most suitable for our needs.
September 19, 2025
Gary Goodfellow - Planet Cruise
Gary Goodfellow from Planet Cruise - what a star, helpful, knowledgeable, and a pleasure to talk to. Nothing was too much trouble for him; he answered all the silly questions, looked into all the little details as well as double-checking everything, and above all, was not pushy in selling us a cruise.
September 12, 2025
Amazing customer service
We had spoken to 3 of planet cruise members of staff and the 3 were amazing to deal with, professional, friendly and patient. I would highly recommend this company and Gary in particular was an absolute pleasure to deal with. Thank you
June 26, 2025
Prompt and professional action by Agent…
Prompt and professional action by Agent Dennis secured my Booking without any hassle. No delay in call back to confirm that all was confirmed.
February 27, 2024
Excellent customer service
February 28, 2023
Good reps
The only reason for 4 stars is the difficulty getting through to anyone, on hold for considerable length.
Eventually I emailed and got a reply and phone call. Once I was talking to a rep there was no issues, my request was taken and a promise to get back to me within days, which did happen. The reps were very helpful and called back when they said they would and my booking was dealt with efficiently and I was more than happy with the service.
May 21, 2022
Dennis is the man to beat
Dennis is the man to beat. Nothing is too much effort for him regardless of complications. He gets back to you as soon as possible. Will always use him as our agent in planet.
April 28, 2022
excellent customer service
excellent customer service, facilitated moving a booking with ease
April 1, 2022
Booking with plant cruise was very…
Booking with plant cruise was very professional . It was really helpful speaking to the agent . Was able to get answers straight away. I would recommend them. Looking forward to the cruise.
March 12, 2022
Very good to deal with
March 10, 2022
Great staff they go out of their way to…
Great staff they go out of their way to help you with your holiday .
February 28, 2022
Fabulous experiece
What can I say , Dennis was brilliant in all our dealings
The only downside of the company is if you phone you are told 1 in the queue
Was on hold for an hour still number 1. In saying that emails answered quickly
February 15, 2022
I dealt with Sharon Bailey…
I dealt with Sharon Bailey…. She sorted everything out for me fast and efficiently… excellent service thanks so much Sharon
February 9, 2022
vert pleased many thanks
February 3, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.