PlumbProud Reviews 

please do not deal with company , I have made the mistake of paying the whole bill I now have a hole in my roof because they failed to supply the correct kit and now they are not answering calls or emails, I will be taking legal action against them so please please don't waste your money and give yourself a head ache

I was very disappointed with the service I received from this company. My boiler was installed (when I wasn’t at home at the property) and was told it was fully operational but that the engineer wasn’t able to install the Hive thermostat as he claimed there was no Wi-Fi. Not true. When I arrived home the following day the boiler wasn’t working, nor was the hot water. When I contacted the office I was told that the engineer said I would need an electrician to install the Hive thermostat however they would discount my final bill by approx £65, their estimated cost of this job. I’ve never known an electrician to charge such a small amount, even for a call out! Once my Hive was installed, at more than a £65 charge the boiler did start to work however as soon as the hot water was switched in the boiler failed again. Back on to the phone again to the office! Once they had spoken to Robin the engineer I was told there was a fault with a 3 way valve that needed to be replaced before both the heating and hot water could operate at the same time. Firstly I did not have this fault prior to the new boiler installation and secondly why was I not informed of this before the engineer left my property? Surely he would have had to log this as a fault when carrying out his supposed checks before signing everything off to confirm system in full working order? Raised this point with the customer service team and got zero response. Poor quality work all round.

I paid them a deposit of £850. A month ago since then I've called them many times and they haven't answered I've emailed them no reply absolutely disgrace how can they get away with this.

Ordered a new Boiler from this company, took a £1000 deposit, now all they do is make excuses about not sourcing a Boiler, they don’t turn up when they say they will, can’t get hold of them on the phone,all you get is music, now in the hands of my banks fraud department, avoid this shower like the plague.

Pride doesn't come into it. PlumbProfit or PlumbForgot would be more appropriate. Given up trying to chase these clowns. You know you're dealing with incompetents when there's no switch board or "your call matters to us..." message. Because it doesn't. They don't give a flying ****. My crucial error was paying them the full amount, in good faith, despite the job not being finished. The work they had done was shoddy...bathroom panels roughly cut, some of them chipped and unsightly, missing sealant around the shower, a leak under the sink and dangerous electrics. Initial contact...we don't do bathrooms any more (no surprises there)...all the staff you dealt with previously no longer work with us.

THE WORST COMPANY!! Guys do not ever ever ever go here, they will take ur money and won’t pick up the phone or process a refund. They are scammers. And I emailed the woman Emma hardiker who sed “I’m on annual leave contact office” yet still no one picks up. Pls save ur money, and not go here pls. To add on to that - they pay ppl to write good reviews. They are thieves - this “company” should be shut down

We were due to have a boiler installed today. No show. We have tried all morning to call but just had music playing with no ring tone. At this point in time we don’t know if this is a scam! We’ve paid half of the boiler already. Very poor service indeed!!!!

Scam company, took our money, did not turn up to install, don't answer any of out calls, total scam, avoid, avoid, avoid.

I have ordered and paid for a new boiler installation which has been postponed once.
Plumbproud are not answering their phones. I have tried on multiple occasions to call but only get music ( not even getting the switch board) l have tried emailing but reply. Take your money then leave you high and dry. I would say poor customer service but you can't even get to speak to anyone. Do not use this company

In August 2021 I accepted a quote from Plumbproud to supply and install a new WorcesterBosche gas boiler and WB filter with a 10y guarantee.
This was the first scam as WB informed me that Plumbproud could only offer an 8y guarantee.
4 months after the installation there was a leak of water. The engineer PP sent said he was unable to fully tighten the boiler’s compression valve because the fitter had placed the filter on top of it.
In April 2023 the leak reoccurred and I called WB. The engineer issued an Advice Notice and my guarantee was suspended because the filter had not been fitted in accordance with the instructions or compliant with current regulations . Plumbproud’s gas engineer Robin from Spilsby was either too lazy, incompetent or ignorant and bodged the job, yet PP claim “ a focus on quality”.
I phoned Plumbproud, told them the issue, and as the installation was part of the agreement and they allocated the installer, it was their responsibility to correct it.
That was the last direct contact with them. After that my number was blocked and every call was diverted to a call answering service which had only an email address. Yet their website claims “we’d love to hear from you”.
Since then Plumbproud have done nothing to resolve my complaint . Their website claims to understand that “your home is your sanctuary… a special place etc etc “. These words are a confidence trick as is their boast of “outstanding customer service”.
There is NO Customer Service.
There is NO Complaints Procedure.
You can see from the 1* reviews that their policy is to IGNORE COMPLAINTS.
Eventually I got a response from an email address cynically named Customercare, which has no name, no contact number and no voice.
This could be a BOT but seems to be the responsibility of an untrained semi literate member of staff who can only respond to all my emails with “ we have been in touch with the installer who will contact you”. Customercare did deviate once from this reply and this was with a lie claiming I had been contacted and a message left.
When an employee lies to a customer it shows the lack of integrity and respect for the customer at the core of the business ie Sam and Kevin Hardiker.
WorcesterB sent me a detailed report about the faulty installation which I forwarded to PP for the attention of the Hardikers - IGNORED
WB Technical Support Team contacted PP - IGNORED
I requested a refund under The Consumer Protection Act 2015 - IGNORED
All this has been reported to Trading Standards.
I have since had the job done properly by a reliable and reputable business.
It was necessary to replace the gas flow pipe with 22mm pipe to ensure an adequate rather than a marginally adequate gas supply to the boiler.
The condensate was correctly piped outside and into a drain.
The filter was repiped into a correct position.
All this should have been done by Robin.
My experience of Plumbproud is that it is a dishonest, untrustworthy business which sells quickly, gets payment both in advance and immediately afterwards, and then discards the customer.
Plumbproud does not concern itself with a lack of customer satisfaction or any substandard work.
Use them to get a quote but then contact a reputable , local business which is proud of its professional standards.
My experience has been bad and costly. I am considering making a legal claim for my costs.
My advice would be DO NOT get involved with this ‘get rich quick ‘ business run by a pair of spivs.

I used to be an engineer for this cowboy company. The directors are so arrogant and up themselves, they do not accept responsibility for their mistakes, they pay people to give them good reviews, they take people's money without authorisation, they take on engineers without checking the quality of their previous work. The way they quote for a boiler is ridiculous they dont visit the property which is a joke. They dont care if mistakes are made installing a boiler as they will dodge your calls and emails and will drag out giving you a refund or fixing their mistakes but that's if they do that as they will try not to sort out the problems especially giving refunds.
Your better off going to a local engineer who will do a better job as long as you check his work

No customer service no refund given
This lot failed to get me a boiler and wanted me to wait another 4 more days (waited 4 days already)
Asked them to cancel the order and refund my money
Send numerous emails and made a lot of phone calls no answer no reply
Next step is to contact the credit card company to get refund fingers crossed
Never ever deal with this company again and never recommend to anyone

They are a set of crooks
They owe me for a job and have not had the decency to respond
All they will do is dissolve the company and start again with a new company

Further to my review below, today i received an email explaining the refund should now be in my bank account. This is the second time I've been told this. The first time was a month ago. It wasn't in my account then and it's not in my account now. I've sent an email this evening explaining that I will take the case to court in two weeks if I have not received my money by then. So far, I've been waiting 5 weeks.

My new combo boiler was installed by Plumbproud Northampton last Summer & as part of the over £3000 cost they had agreed to remove the old tank from the wiring cupboard and the water tanks in my loft. I also took out an annual service contract with them. All seemed well but in Jan/Feb this year I went up to my loft for the first time since the new boiler and works had been completed. I found that they had not removed the water tanks as they had said that they had done when I asked the engineer before he had left the job on completion. That triggered endless phone calls by me to them which either weren’t answered or when the were I was told that they would contact the director “Sam” and he would contact me to resolve the matter. Needless to say he NEVER has.
Fast forward to last month when their engineer contacted me to come and complete the annual boiler service. He arrived the next day and did his bit but when I pointed out the issue f the non removed tanks in the loft he told me that he couldn’t do those as he was only there to service the boiler. Before he left he showed me a pipe that had been left hanging loose in the boiler which he informed me was a presssure overflow pipe that SHOULD have been connected to the waste pipe in case of a rise in water pressure and which having been left like that was not only UNSAFE with the potential for water to spew everywhere in my utility room with its electrics and other white goods etc in there, but which would also mean that the manufacturers warranty would be invalid owing to incorrect installation of the boiler! He said that he had photographed it and sent it to the office via WhatsApp and that it needed sorting urgently. He didn’t rectify it there and then though. I asked him if he could call them and he said he couldn’t as he only communicated via WhatsApp with them. I left it a few days expecting a call from them owing to the urgent nature of the issue and when I didn’t hea lr from Plumbproud I called them. I got through and explained everything to a bloke who identified himself as “Sam” but that he was only a call centre and not the elusive Sam the director. I was told that they were on the case and were trying to source an engineer to attend and fix the issue and remove the old tanks from the loft. I said that I’d give them a week and then would have to resort to reporting them to Trading Standards. That was now two weeks ago and having heard nothing still from plumproud, I called this morning and spoke to a lady called Emily. She said that all my calls had been logged and couldn’t understand why an installer hadn’t been in touch. She said that she had tried to contact Sam to no avail but assured me that either she or someone else would call me by midday today (guess what - no call!) but that it would have to be the original installer who would need to rectify the issue as it was his gas safe certificate that it was done under. I informed her that call centre Sam hadn’t said that and reiterated what I’d been told by him. As I type this two and a half hours later from speaking to her and what is now way beyond midday, I’m yet again on the phone and listening to their recorded music! I will keep trying but am now in the process of reporting the company to both gas safe and trading standards as Plumbproud have clearly not only failed to honour the terms of the initial contract, but have also undertaken an unsafe installation, alongside seemingly being totally disinterested in customer service and rectifying issues.
My advice would be to avoid them at all costs and go elsewhere. Do not use them please!

Excellent service

It is July 31st and I still have not heard a word from PlumbProud about my complaints!!! It was the second leak from pipework (Gledhill hot water system installed and commissioned on 08/07/2022) staining the living room ceiling. I have since had them stains remedied by a decorator. I would like to be compensated for that and all the pipework checked for any possible leaks. Numerous calls n emails have been made with no response.

Job was done on time, site was left clean and tidy

Apart from plumproud getting the wrong information to the fitter ie boiler moved from attic to airing cupboard not a straight swop which meant wrong fittings sent with boiler.fitter had to come back 2 days later.can not thank Paul enough for excellent job done in good time 10/10