Police Mutual Reviews 

Adviser Karen Terry was helpful,friendly and knowledgeable and helped me to come to a decision without influence or bias.
She is an asset to the organisation.

I just got off the phone with Lauri. I had lots of questions for her. She was extremely helpful and took her time to answer all of them very professionally. She is a credit to Police Mutual.

Kieth has been brilliant very friendly quick and easy transfer of car insurance.

Easy to understsnd and a great competitive price.

My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £300. Sue Stott explained as the make and model was new to the UK it will take time to assess repair costs etc over the next 12 months when the cost may be reduced. However, we will be taking up the quote from another reputable insurer at a more acceptable price. Sue was understanding and gave information on other types of insurances.

I've just recently rang their customer service department where I got the most warm service from an advisor called lauri.

She was very gentle and spoke softly but clearly in order to explain all their services and answer all my questions. She wasn't shy of repeating herself when I was too slow and shy to comprehend what she said.

So far, I definitely have good feelings towards police mutual based on that one call.

Simple and straightforward.very fast. Just what was needed in my circumstances

Competitive,efficient & website easy to navigate.

Ive just phoned and dealt with Lesley. Amazing service. I was so unsure how to renew my policy whilst still being insured for my old vehicle.
Lesley put me at ease and dealt with it so swiftly. That's why police mutual is the best. Thsnks Lesley. 🌟 🌟 🌟 🌟 🌟

Car quote for small Citreon belingo - extra car so only 1 year NCB - although have more than 10 years on existing car - no accidents, no health issues, no convictions ever - quoted over £2,500 annual premium - got same cover for £350 from a well known major provider.
That’s it for me - police mutual should be ashamed .

Easy access, clear and precise questions.

Today, 10th August 26 I had reason to contact Police Mutual about a rather complicated and unusual motor insurance matter. Mr Lee Hansen to whom I dealt with readily understood the issue and his professionalism , advice and resolution went above and beyond my expectations. His expertise and help saved so much time on my part with my attempts to bring the circumstances to a satisfactory conclusion. I can only hope his manager sees these comments and congratulates Lee for his outstanding customer service.

Great system interface and friendly to use and navigate.

Very informative

I can easily give the service I’ve received a score of 5 stars. I have an existing Health Insurance claim and have had to add another. It’s been so simple. It’s been well explained and the staff I have encountered have been kind, caring and faultless. What a pleasure to have things made easy through what is a difficult time for me.
I’ve added my other half on to my policy as well and this was done - as were all my contacts - without any drama or fuss.
I’ve been a member of PMAS since I joined in 1979 up to retiring in 2009 and then - thank goodness - I opted to stay in the scheme. It’s been a Godsend to me. I wish I could thank all the staff - but a special mention to Laurie B for her kind words, reassurance and help.
I am a happy chap today. ❤️

Following an accident, I had to telephone Police Mutual to get cover for a new vehicle. I explained some of the issues I had with the Insurer and I found Ms Susan Stott to be extremely helpful, very knowledgeable and a prime example of good customer care. She explained everything to me in understandable words, helped with all my queries and dealt with it all in a most professional manner. Well done Police Mutual, now I know why I have stayed with you over all these years.

Very quick, no nonsense service with a friendly manner.

My contact today was an administrative matter. The call was dealt with promptly, professionally and with great courteous and understanding.
Furthermore todays team member provided important additional information to support our health and well being.
This again underpins a high quality service, whether making a claim sorting triage, physio.
F. Prompt payment of invoices . First class, well done Lauri, keep up the good work.
Mr M J C

My situation with payroll not paying 2 months payment to police mutual caused some concern with no explanation from anyone. This appears to be a system blip which i will deal with separately. Having received a letter from Police mutual I immediately contacted the company. Agent Lauri from Police Mutual carried out security checks and was immediately on the case explaining the issue .My wife and I did niot stop our payment it was done unknown to us. We have been with the company many years and availed ourselves of their expert guidance through medical requirements in a flawless manner.It was a delight to deal with Lauri who was patient informative and very helpful. I highly commend her to her company she is an asset to be treasured.