Polimil Reviews 

Awesome product and great customer service!

Outstanding service, would definitely use again and recommend to anybody.

I recently placed an order for Lowa Boots after initially enquiring over email. I was promptly phoned by a colleague called Joel who was very helpful and answered my questions and concerns thoroughly and was very informative. He also went out of his way to ensure the product was delivered efficiently, especially due to my short deadline, in which he accommodated. I couldn't recommend him and the company highly enough. I will definitely be using polimil for future purchases. Thank you again Joel.

Extremely helpful customer service staff, solved issues with an order very efficiently. I would highly reccomend this site!

These guys are really helpful, have used other sites to buy my gear from but the team here went above and beyond.

Trouble free and a great price, can't recommend highly enough.

My brother has ordered a Snugpack as a gift for me - item 281603194992 transaction 1377238807018- , I received it, and then it prooved to be faulty.
For the return shipment Polimil wrote us:
'Unfortunately we do not have a free return label to send out to you. If you send this back to us and then send across the postage receipt though we will be more than happy to refund this back to you also.'
I have returned the faulty Snugpack and after that they became completely missing.
Only after writing this rewiew and after disputing the payment via Paypal we were able to have the original amount refunded.
Now we are still missing the refund of the return shipment (for a faulty item).
They are saying that, despite our rights and despite their assurance, they will refund the return cost only if I remove this review.
WORST Customer Service - completely untrustable.

I first heard of Polimil when my friend showed me a giveaway they were doing through Facebook. I went onto their website and was overwhelmed by the products they have on their. I placed my first order the other day. Very quick and efficient. Received the parcel two days later. Will not hesitate using Polimil again in the future. Keep up the amazing work. Thank you Polimil.

It was my first time to purchased a boots on this company online and advised them to send it to another country as my relative needed it and it took them two days if "I wasn't been contacting them every now and then" to informed me that i have to pay either by paypal or bank transfer because of fraud and everything so i asked them to send it locally instead. Gave out my bank details and everything and they sent me a receipt, 4days later haven't receive the goods nor haven't heard from this company so, i called them and suddenly this guy Ben told me this lame excused that they have colour coding on their computer and that my order has a problem!!! Seriously???? So if there was a problem why no one contacted me via email or call me??? And you dont even get an APOLOGY!!!!JUST SHOWS HOW UNETHICAL THIS BEN/COMPANY IS.

Hi,
just a quick email to say thanks for a good customer service, I am a frequent user of polimil with no problems all orders arrive on time ang are top quality. However on this occasion my order of bates tactical boots were out of stock, I was sent an email explaining what was wrong with the order and also was attached a hyper link to similar products that could possibly meet my requirements. I quickly phoned polimil and spoke to Ben Storer Who quickly processed my order and a refund was back in my account within half hour plus sent them next day delivery as a good will gesture.

Thanks appreciated.

Kind regards

P.Insall

service and delivery exceptional. A refreshing change to find old school values. Shop with confidence.

I dealt with Ben via email regarding my enquiry, he was very fast to respond to my questions. Once ordered the Lowa Mountain Boots took less than 24hrs to arrive! An outstanding service from Polimil, I would actively seek out Polimil in the future. A trusted company. Thank you.

I have worked in the emergency services for over 15 years and as such have ordered boots from several companies. I have to say Polmil have been the best by far. The boots I ordered were out of stock. Ben at Pilmil soon emailed me with alternative options and even though the alternative boots were slightly more expensive, dispatched them to me with no extra cost. His customer service has been prompt polite and efficient. I will becoming back to Polmil next time I need new boots or kit. Thanks

Emailed Polimil in regards to a large bulk order of goods, the product manager Nick Dunkley immediately contacted me back and from there were worked out all of the intricacies of the order. Gave me an excellent bulk price and the whole operation was incredibly smooth, posted the massive order to us in Ireland with no problems what so ever, swiftly dealt with any sizing reissues resulting in 35 happy customers.

Will definitely be using again and will be recommending them to anyone looking for kit.

Website.. Brilliant
Range of Products. . Outstanding
Value for Money. . Excellent

A fantastic experience with Polimil. Contacted them after placing my order and their Customer Service Representative was fantastic and very prompt in assisting me with my order. Easy to navigate through their website and select my desired products, payment and delivery options are extensive and the overall opinion is I will definitely be using these as my regular suppliers for my security equipment from now on.

I bought a pair of boots which had just come off sale and they had no stock left in my size so they offered an alternative size, which unfortunately wouldn't fit. Whilst waiting for new stock (approx 7days) they emailed me with regular updates and sent my boots out with free 48 hour delivery

An easy transaction and even though I had to return the item (didn't fit), but even the returns process was handled quickly and with professionalism by Ben in Customer services. Thank you great work, I will definately use Polimil again!.

Had problems ordering thru the account I set up so decided to call Polimil. Very helpful staff, so I made the order over the phone. Boots arrived within 5 working days and I couldn't be happier with them. Have made a couple of orders thru Polimil now and each time received a free Swat pouch. Please don't send anymore with future orders, 2 is more than enough. Will be ordering more items thru Polimil, impressed with the service but not with the online ordering.

Very good service and item was delivered in good time.

Would use again

Placed an order over the phone. The member of staff was very helpful and polite. The parcel was with me within two working days. Very quick and efficient.

Great for comfort and nice grip on my rifle. It's a must buy!