Postroom-online Ltd Reviews 

100
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really helpful company. We have bought from them in the past and had several call outs, all very efficient. Lauren was so friendly and informative so I felt very secure with my current purchase and ma... See more

Rated 5 out of 5 stars

Our franking machine print head packed up out of the blue and being an online retail company who sends out hundreds of orders per day, mad panic ensued! The manufacturer in question could only... See more

Rated 5 out of 5 stars

We purchased a booklet stapler, however it had a small fault. But the Customer Service was fantastic!! The problem was speedily rectified by way of a brand new replacement machine. If only more com... See more

Rated 5 out of 5 stars

Purchased a machine in January, worked without any problems at all. However after 18000 letters we thought the machine was faulty as would not feed envelopes. Rang Lauren and explained the fault with... See more

Company details

  1. Office Supply Store

Information provided by various external sources

Postroom-online Ltd started out in 2001 as a humble mail order retailer of Martin Yale folding machines. Since then the company has steadily grown to become one of the UK's leading distributor's and maintainer's of Mailroom and Print Finishing equipment. Specialising in competitively priced on-site and back-to-base maintenance support for machines, we have forged our place in the market through honest sales and real after sales service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(100)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guys to deal with

Great guys to deal with, very helpful. I bought a folding machine that is now in daily use, couldn't be more pleased! Also, the item arrived the following day, great service will use again!

November 8, 2017
Unprompted review
Rated 5 out of 5 stars

Great service!

I contacted the online chat facility to request replacement separator and pick up rollers for my Galaxy FM500. Lauren was prompt, efficient and courteous throughout and was able to match our product and find the parts for me. She then arranged for a colleague to contact me to take payment. Very simple and painless - thank you!

September 4, 2017
Unprompted review
Rated 5 out of 5 stars

First class service

First class service, when i needed help on my product Lauren was excellent and very helpful, wish all sales advisers were as helpful as she was.

September 4, 2017
Unprompted review
Rated 5 out of 5 stars

Still spot on.

Very friendly, helpful, prompt and efficient service, as expected from previous orders. 3rd purchase from the company, and will continue to use them for as long as the service remains good, and the prices stay low.
Thanks Donna.

August 3, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

Found this company online with a search on Google.Spoke with Lauren, via online chat, who was really helpful and answered my questions very quickly. Would recommend this company to anyone looking to save money on their supplies.

July 26, 2017
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Quick Delivery

Our franking machine print head packed up out of the blue and being an online retail company who sends out hundreds of orders per day, mad panic ensued!

The manufacturer in question could only deliver in 5 working days so we gave Postroom online a call.

Lauren was very helpful checking if they had current stock and fast tracking our delivery for the next day (even at 3PM). Sure enough our print head turned up with the following days post.

Would highly recommend to anyone!

July 20, 2017
Unprompted review
Rated 5 out of 5 stars

Superb Service

I was very impressed by the service I received from Postroom-online Ltd when recently buying an envelope inserter. The Team were professional, friendly and highly knowledgeable taking the time to ensure that I was trained on and happy with the equipment before I took it away. Their after sales care has also been superb.

I wouldn't hesitate in recommending them to anyone

July 7, 2017
Unprompted review
Rated 5 out of 5 stars

Lauren on live chat is nothing short of …

Lauren on live chat is nothing short of brilliant. She is helpful in every way possible. Pleasant and intuitive, Lauren had all the answers to my queries before i even asked them! Always a pleasure to deal with!

June 1, 2017
Unprompted review
Rated 5 out of 5 stars

Great business

Great business, with extremely helpful staff. Donna Was very polite and helpful. Will definitely be returning for many more purchases.

May 12, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent - very helpful company!

Excellent - very helpful company! Spoke to Donna on live chat & she sorted me out a link to what I needed, and confirmed we could either collect our order (as they're local to us) or opt for delivery the following day.

May 3, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look