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Rated 1 out of 5 stars

I'm thinking these guys are thieves until they return my £154 credit I bought then shutting down their service within 2 weeks from purchase. Supposedly will reimburse but now almost 2 months and t... See more

Company replied

Rated 5 out of 5 stars

Great website to order halal food. Massive offers including up to 100% credit rebate offers and consistently 30-50% off offers. Hope those offers don't change when website becomes more well known beca... See more

Rated 4 out of 5 stars

They give great offers and call you to confirm that the order has been accepted by the restaurant and how long the food will take. I find them reliable. Down points however are that their list of re... See more

Company replied

Rated 1 out of 5 stars

Horrible service, blame customers when they made a mistake. Originally operated as halal eats. They admitted to their mistake but refused mu refund, when finally said they will refund me, they lie... See more

Company replied

Company details

  1. Online Food Ordering Service

Information provided by various external sources

Hungry? Order delicious takeaway online from great restaurants serving niche cuisine from vegan, low calorie, halal, kosher and more with fast delivery straight to your home or office


Contact info

2.4

Poor

TrustScore 2.5 out of 5

170 reviews

5-star
4-star
3-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Lots of great offers and called back straight away when restaurant was closed after ordering to offer refund.

February 16, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks Abdul for a 5 star review, look forward to serving you again!

Rated 1 out of 5 stars

Horrible service

Horrible service, blame customers when they made a mistake. Originally operated as halal eats.
They admitted to their mistake but refused mu refund, when finally said they will refund me, they lied.
Never got my money back.
Stay away

February 16, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Sorry you feel that way! Halal Eat was different operation, but nevertheless thanks for your comment and majority of customers will disagree with your comments.

Rated 5 out of 5 stars

Great experience

Great experience, good customer service, but needs to be more choice of restaurants, other than that great.

February 16, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks Tracy, appreciate your comments and you'll see more restaurants being added.

Rated 5 out of 5 stars

Missed halal eat

Missed halal eat, service seems all same on the new site pronto eat.

February 16, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Pronto Eat is better, I'm sure you'll agree.

Rated 5 out of 5 stars

Great service

Great service, customer service has always been on point when orders rarely went wrong

February 16, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks Shamim for the 5 star review.

Rated 5 out of 5 stars

I love prontoeat

I love prontoeat, good website and customer service. Easy to use and great discounts!

February 16, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

We love you too :-) thanks for a great review

Rated 4 out of 5 stars

Great service,,, keep it up

Great service, they call you if any delays, website speed has improved but when u place a order it keeps you logging you out and you will have to log back in (twice) otherthen that keep up the good work

February 7, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks for the review. We're working to fix the login issues you experienced.

Rated 4 out of 5 stars

Really good

Really good, needs more restaurants!

February 6, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks Yusuf, we're working on adding more restaurants!

Rated 5 out of 5 stars

A very convenient way to find halal…

A very convenient way to find halal eating places for delivery and collection around London.
Great website been using for a while and there's offers every other day.

February 6, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks for the 5 Star review.

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