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See what reviewers are saying

Rated 1 out of 5 stars

I'm thinking these guys are thieves until they return my £154 credit I bought then shutting down their service within 2 weeks from purchase. Supposedly will reimburse but now almost 2 months and t... See more

Company replied

Rated 5 out of 5 stars

Great website to order halal food. Massive offers including up to 100% credit rebate offers and consistently 30-50% off offers. Hope those offers don't change when website becomes more well known beca... See more

Rated 4 out of 5 stars

They give great offers and call you to confirm that the order has been accepted by the restaurant and how long the food will take. I find them reliable. Down points however are that their list of re... See more

Company replied

Rated 1 out of 5 stars

Horrible service, blame customers when they made a mistake. Originally operated as halal eats. They admitted to their mistake but refused mu refund, when finally said they will refund me, they lie... See more

Company replied

Company details

  1. Online Food Ordering Service

Information provided by various external sources

Hungry? Order delicious takeaway online from great restaurants serving niche cuisine from vegan, low calorie, halal, kosher and more with fast delivery straight to your home or office


Contact info

2.4

Poor

TrustScore 2.5 out of 5

170 reviews

5-star
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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was great however the choice of…

It was great however the choice of restaurants were very limited. I guess that's only because ProntoEat is still establishing. But overall, very good and a future app for ordering will be great

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Hi Alomgir, thanks for your review. We'll be adding more outlets to the platform over the next few weeks.

Rated 5 out of 5 stars

Great site would recommend

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Your a star, thank you for the 5 Star review! Don't forget to tell your friends and family about us!

Rated 5 out of 5 stars

Excellent.

Excellent, reliable and great offers.

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks for your review Rizla. Look forward to serving you again!

Rated 5 out of 5 stars

Excellent!

Trustpilot Excellent review service!

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks Eron, we look forward to serving you again!

Rated 2 out of 5 stars

I ordered along with the promotion of…

I ordered along with the promotion of £10 back when you spend over £20 but never got it.
My issue was more to do with the takeaway i ordered which was bland and very late rather than pronto eat.
Also the found just eat or hungry house has more of a selection for halal outlets.
Pronto eat is not 2 months old as they claim. In the new year Halaleat who have been operating for a few years changed to pronto eat.

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Hi Syed, thank you for submitting your review. Your order was eligible for the promotion and the free credit was applied to your Pronto Eat account. Yes...Just Eat does have more outlets than us, however this has taken them 15+ years to get to where they are and we're only 2 month old company and it’s a complete different operation to HalalEat! We're growing our portfolio and over the next few weeks you'll see more restaurants being added on! Once again thank you for your order and if you still can't see the free credit, do drop us an email to support@prontoeat.com.

Rated 4 out of 5 stars

Great platform..

Great platform... Wish they could work on the timing of the service as food doesn't taste best after it goes cold.

December 19, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks for your review Aamir. Your feedback has been noted and passed on to our restaurant partner. Our partners do try to deliver on time, but often due to circumstance beyond their control the order may get a little late. We've added £5 to your account, so you can try us again!

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