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See what reviewers are saying

Rated 1 out of 5 stars

I'm thinking these guys are thieves until they return my £154 credit I bought then shutting down their service within 2 weeks from purchase. Supposedly will reimburse but now almost 2 months and t... See more

Company replied

Rated 5 out of 5 stars

Great website to order halal food. Massive offers including up to 100% credit rebate offers and consistently 30-50% off offers. Hope those offers don't change when website becomes more well known beca... See more

Rated 4 out of 5 stars

They give great offers and call you to confirm that the order has been accepted by the restaurant and how long the food will take. I find them reliable. Down points however are that their list of re... See more

Company replied

Rated 1 out of 5 stars

Horrible service, blame customers when they made a mistake. Originally operated as halal eats. They admitted to their mistake but refused mu refund, when finally said they will refund me, they lie... See more

Company replied

Company details

  1. Online Food Ordering Service

Information provided by various external sources

Hungry? Order delicious takeaway online from great restaurants serving niche cuisine from vegan, low calorie, halal, kosher and more with fast delivery straight to your home or office


Contact info

2.4

Poor

TrustScore 2.5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and friendly delivery

Fast and friendly delivery. Good offers time to time

January 27, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thank you for the 5 star review, don't forget to tell your friends and family about us!

Rated 5 out of 5 stars

Amazing service

January 27, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thank you for the 5 star review, don't forget to tell your friends and family about us!

Rated 5 out of 5 stars

Good offers

Not used it enough but the offers have been good so far 👍🏽

January 27, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Keep using us, you'll soon be addicted :-) Thanks for the 5 Star

Rated 5 out of 5 stars

excellent

Great website and great deals

January 27, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thank you for the 5 star review, don't forget to tell your friends and family about us!

Rated 5 out of 5 stars

Great company

Regularly have great offers with excellent customer service if there are any queries for orders. Would definitely recommend.

January 27, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thank you for the 5 star review Murshed, don't forget to tell your friends and family about us!

Rated 3 out of 5 stars

Good

Good, could be better with an app!

January 19, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thank you for your review, we're working on the mobile app!

Rated 5 out of 5 stars

Amazing food service

Amazing food service - can’t wait for the app

January 5, 2019
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks for the review. Working on the app, will be launched very soon!

Rated 4 out of 5 stars

Great way to order food online - few improvements can be made

Great way to order food online. Service as good as Just Eat. Only down point is there's not many restaurants on this platform which is annoying. I have about 6-7 restaurants regularly appearing in my area and I live in a prime area. Also, an App would be good as using the website on an iPhone is extremely difficult.

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Hi Abdul, thanks for the review! You'll see more outlets being added on over the next few weeks and hope to have the apps out by mid 2019.

Rated 5 out of 5 stars

Amazing

Amazing customer service, highly recommend

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks for the 5 star thumbs up Muhammad!

Rated 3 out of 5 stars

The website is horrible to use…

The website is horrible to use especially on a phone, they need an app quickly.

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Hi Nargis, thanks for your review! We're working on our app and once released I'm sure you'll have a better experience!

Rated 5 out of 5 stars

Excellent

Good service, quick delivery and lovely food.

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Happy to hear, thanks for the review.

Rated 5 out of 5 stars

All good!

All good. More restaurants to the list would be better. Quick service. Any issues and usually resolved very quickly. Thanks

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks for the 5 star review MooSah. You'll see more choice of restaurants/takeaways over the next few weeks.

Rated 5 out of 5 stars

Easy to use with lots of promotions

Easy to use with lots of promotions. I would like to see more takeaway options in the future.

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Hi Rahima, thanks for the review. Over the next few weeks you'll see plenty of new restaurants and takeaways being added on! If your looking for a specific place, your recommendation goes a long way, so drop us an email at support@prontoeat.com

Rated 5 out of 5 stars

Great app

I recommend Pronto, great app with good offers. They solve your issues fast. Reliable 👍

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks for the glowing 5 star review! Don't forget to gives us a shout out with your friends and family.

Rated 5 out of 5 stars

Easy to use

Easy to use, had no issues.

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Thanks Mahmuda, appreciate your 5 star review on us!

Rated 4 out of 5 stars

Great experience

Great experience. An app will be great.

December 29, 2018
Unprompted review
Pronto Eat logo

Reply from Pronto Eat

Hi Al, thanks for the review and we're working on our App (expecting a mid 2019 release).

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