I enquired about a replacement tyre for my wife's Golf and was told it was in stock. Appointment agreed for that afternoon to establish whether a repair was possible. It was and it was done very quick... See more
Company replied
Location
Switch locationUnit 3 Arden Bus Centre, Arden Road, B49 6HW Alcester, Warwickshire, GB
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We decided to use Protyre as Aidan the manager at ATS who we'd used for several years, was moving there. Completely took a chance but found that the experience was every bit as good as before. Everyon... See more
Helpful informative polite staff Careful check of tyres and full explanation that I needed new tyres. No difficulty in booking time for work to be done Thank you
Company replied
Tyres were exactly what I needed at a good price but had to wait for an hour and a half to be fitted even with an allotted time slot.
Company details
About Protyre Autocare - Alcester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 3 Arden Bus Centre, Arden Road, B49 6HW, Alcester, Warwickshire, United Kingdom
- 01789 764033
4.7
Excellent
1K reviews
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Do what they say on the tin!
Been using these guys for a few years. Always good value, friendly and straightforward staff.
Never feels like they're being pushy or trying to rip you off (like some other major brand garages)
January 12, 2026
Reply from Protyre Autocare - Alcester
Hello Duncan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
You were the only company that done…
You were the only company that done what you said you would do and that was get me a battery and fit it with in two hours the workers there was fantastic and helpful l will use your place for any future work l need
January 7, 2026
All round good service.
Previously they had indicated that I had an issue with a tyre. They suggested I monitor the situation. I did so. I thought they provided well reasoned advice. Unexpectedly I needed to drive to London and thought I would get a new tyre. I phoned them and there was a prompt response on the phone. I was told to visit the site and told that i may have to wait. I attended and was dealt with in a polite, friendly and informative manner. I was dealt with quickly. It was a good retail experience.
December 31, 2025
Really helpful bunch had a flat took…
Really helpful bunch had a flat took the tyre down unfortunately it couldn’t be repaired and a new tyre was fitted in under an hour great service.
December 24, 2025
Manager exudes customer service and…
Manager exudes customer service and staff the same.
December 24, 2025
Good website, efficient service
Good website made it easy to choose the correct tyre and book a fitting day and time, work carried out on time and without any hassle.
December 19, 2025
Great service
December 17, 2025
Reply from Protyre Autocare - Alcester
Dear Lance Hunt,
Thank you for sharing the positive experience you had with our team at our Alcester branch.
We’re delighted to hear that you received great service, and we truly appreciate your kind words.
We look forward to welcoming you again in the future.
Kind regards,
Kayleigh
Customer Care – Protyre
Job completed satisfactorily same day but cold waiting office space
After a change of date to the next day due to staff sickness I had to have more work done on the brakes pads then first thought. I was well looked after and the whole job was able to be completed around 3 hours. However I had to stay longer at the office to wait than intended. My only complaint was it was so,so cold, freezing in the room not sure how your staff manage it. One badly placed tiny radiator. I had a blanket, coat and scarf on through out. So please can you make it warmer in there for both customers and your staff as they deserve a warm place to work. Otherwise had a quality service.
December 10, 2025
Always great customer service
Always great customer service. I am always impressed with how staff help those, often elderly customers, coming in to have tyre checks, fluid checks. A couple of times they have just sorted small things for me as part of the wider work being done. Always reasonable and not looking to charge for every tiny thing!
December 8, 2025
Reply from Protyre Autocare - Alcester
Hello Lee,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book online
Easy to book online
Waiting room facilities as well.
Always use protyre for my tyres
December 5, 2025
New Tyres Alcester Protyre
Good website, friendly staff, completed the job on time. No fuss.
November 28, 2025
Reply from Protyre Autocare - Alcester
Hello Mr Cornwall,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very competitive and helpful
August 6, 2025
Reply from Protyre Autocare - Alcester
Hello Harry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Alcester
Hello Mr Baker,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book
Easy to book, appointment slot is on time, efficient staff .Will continue to use and recommend
November 28, 2025
Reply from Protyre Autocare - Alcester
Hello Nigel,
We would like to thank you for sharing your feedback regarding the service you received at our Alcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
To the rescue
When I called about my situation Ray was excellent and got me seen to straightaway
Great company will definitely use again
November 26, 2025
Great service
Great service, I was unfortunate to get a puncture, dropped the wheel off and within hours it was sorted. Well done.
November 24, 2025
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