I enquired about a replacement tyre for my wife's Golf and was told it was in stock. Appointment agreed for that afternoon to establish whether a repair was possible. It was and it was done very quick... See more
Company replied
Location
Switch locationUnit 3 Arden Bus Centre, Arden Road, B49 6HW Alcester, Warwickshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We decided to use Protyre as Aidan the manager at ATS who we'd used for several years, was moving there. Completely took a chance but found that the experience was every bit as good as before. Everyon... See more
Helpful informative polite staff Careful check of tyres and full explanation that I needed new tyres. No difficulty in booking time for work to be done Thank you
Company replied
Tyres were exactly what I needed at a good price but had to wait for an hour and a half to be fitted even with an allotted time slot.
Company details
About Protyre Autocare - Alcester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 3 Arden Bus Centre, Arden Road, B49 6HW, Alcester, Warwickshire, United Kingdom
- 01789 764033
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, I was unfortunate to get a puncture, dropped the wheel off and within hours it was sorted. Well done.
November 24, 2025
I was on my way to a funeral when the…
I was on my way to a funeral when the warning light came on in the car . I drove to Alcester Protyre where I have always had excellent service. A nail was spotted in the tyre and luckily the garage had the sizes I required instock.
November 24, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Highest quality work once again from Protyre
Protyre, Alcester always raise the bar when it comes to customer service.
Always professional and deliver the highest quality work.
November 19, 2025
Reply from Protyre Autocare - Alcester
Hello Judy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service
MOT- booked online, speedy job and a cheery call to collect when ready
November 19, 2025
Reply from Protyre Autocare - Alcester
Hello Mr Woodward,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Alcester
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Truatworthy
These guys are always so helpful and i feel safe in their hands. Highly recommend
November 10, 2025
Reply from Protyre Autocare - Alcester
Hello Rachel,
We would like to thank you for sharing your feedback regarding the service you received at our Alcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Alcester
Hello Will,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very efficient and quick
Very efficient and quick, full marks to protect at Alcester
November 5, 2025
all good very helpfull
November 5, 2025
First class service.
October 29, 2025
Reply from Protyre Autocare - Alcester
Hello Mr Cox,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres ordered, fitted as promised.
Tyres ordered and all 4 fitted on the day and time promised, what brilliant service. Have always used them and would recommend to everyone, keep up the good service chaps, thanks again to you all.
October 29, 2025
Reply from Protyre Autocare - Alcester
Hello Mr Anderson,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Getting the right tyres and getting…
Getting the right tyres and getting them fitted quickly.
October 29, 2025
Reply from Protyre Autocare - Alcester
Hello Mr Stammers,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service and a friendly manner
I attended on spec as I felt rear tyres needed replacing. This was confirmed and was duly done while I waited. Furthermore, kindly given a cup of coffee.
October 21, 2025
Reply from Protyre Autocare - Alcester
Dear Customer,
We're glad you enjoyed your experience with our team at our Alcester branch!
It's great to hear that we could promptly assist with your tires and offer you coffee while you waited.
Thank you for your positive feedback.
we will look forward to welcoming you again in the future.
Kind regards
Kayliegh
customer care - Protyre
Reply from Protyre Autocare - Alcester
Hello Mr Foster,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Paid for MOT through groupon
Paid for MOT through groupon, could not MOT it but sold us the most expensive tyres. No refund on the MOT though
October 22, 2025
Reply from Protyre Autocare - Alcester
Dear Mrs Williams,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Always helpful pleasant staff always go…
Always helpful pleasant staff always go that extra little bit
October 22, 2025
A return visit with another good result.
I was quoted for the tyres that I wanted. The quote was accurate and the tyres were fitted in the time stated. I have been before and would go again next time I need tyres.
October 20, 2025
Reply from Protyre Autocare - Alcester
Dear JCS,
We're happy to hear that the quote was accurate and the tire fitting was completed promptly.
We appreciate your continued patronage and thank you for your positive feedback.
We will look forward to welcoming you again at our Alcester branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Alcester
Hello Jess,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book MOT
Easy to book MOT, friendly staff would use for any car issues in the future
October 15, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.