Excellent service! I took my VW Golf in for two new rear tyres, and the service was first-class from start to finish. Friendly, professional, and efficient. Highly recommend!
Location
Switch locationUnit 3 Arden Bus Centre, Arden Road, B49 6HW Alcester, Warwickshire, GB
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I enquired about a replacement tyre for my wife's Golf and was told it was in stock. Appointment agreed for that afternoon to establish whether a repair was possible. It was and it was done very quick... See more
Company replied
Tyres were exactly what I needed at a good price but had to wait for an hour and a half to be fitted even with an allotted time slot.
We decided to use Protyre as Aidan the manager at ATS who we'd used for several years, was moving there. Completely took a chance but found that the experience was every bit as good as before. Everyon... See more
Company details
About Protyre Autocare - Alcester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 3 Arden Bus Centre, Arden Road, B49 6HW, Alcester, Warwickshire, United Kingdom
- 01789 764033
4.7
Excellent
1K reviews
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A return visit with another good result.
I was quoted for the tyres that I wanted. The quote was accurate and the tyres were fitted in the time stated. I have been before and would go again next time I need tyres.
October 20, 2025
Reply from Protyre Autocare - Alcester
Dear JCS,
We're happy to hear that the quote was accurate and the tire fitting was completed promptly.
We appreciate your continued patronage and thank you for your positive feedback.
We will look forward to welcoming you again at our Alcester branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Alcester
Hello Jess,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book MOT
Easy to book MOT, friendly staff would use for any car issues in the future
October 15, 2025
Helpful and professional
A slow puncture was causing problems but I dropped the tyre in and they sorted it out at short notice
October 10, 2025
Reply from Protyre Autocare - Alcester
Hello Susan,
We would like to thank you for sharing your feedback regarding the service you received at our Alcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Really good service
Really good service, quick and efficient. Staff took time to explain what they’d done and why it was needed happy to go there again – would recommend as car driving brilliantly now.
October 7, 2025
Rude members of staff at the front…
Rude members of staff at the front desk. No one answering phones.
October 10, 2025
Reply from Protyre Autocare - Alcester
Dear Luke,
Thank you for bringing this to our attention and we are sorry to hear that your recent visit to our Alcester branch has not been a positive one for you on this occasion.
Customer service is important to us and we always try to make sure that it is at the best that it can be for all our customers, therefore we have raised with with the Area Manager who will be in touch as soon as they can to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Simple to book the car in for MOT
Simple to book the car in for MOT. service was very good.
October 8, 2025
Reply from Protyre Autocare - Alcester
Dear mark c,
We appreciate you taking the time to leave us this fantastic review.
We're happy to hear that booking your MOT was simple and the service was very good at our Alcester branch!
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Check tyre pressure after fitting
There seems to be a difference between the internet and the shop. High prices at the shop for the same product.
Tyre fitting was timely. But, tyre pressure was set well below required.
October 1, 2025
Reply from Protyre Autocare - Alcester
Dear Dave.
We appreciate you sharing your feedback.
We're glad to hear that you were pleased with our prompt service t our Alcester branch.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Seem like a great bunch of guys
Seem like a great bunch of guys. I was gutted that it failed its MOT at first, but after the repairs I could tell the difference straight away. The lad who repaired it was very friendly and did a great job!
September 29, 2025
Reply from Protyre Autocare - Alcester
Dear Mr Burrows,
We're glad you enjoyed your experience wit our team at our Alcester branch.
It's great to hear that the repairs made a noticeable difference and that you found our team member to be friendly and helpful. We appreciate your positive feedback!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Quick reliable service
September 29, 2025
Excellent communication with staff
September 24, 2025
I have used your company before
I have used your company before
I found the first time I visited the approach from the staff member to be no welcoming and abrupt
The second time the same but a different member of staff they need to develop their approach and responses to customer
When I collected my car a completely different man who was very pleasant so if the other two could adopt his approach then happy days
September 24, 2025
Reply from Protyre Autocare - Alcester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great experience from beginning to end
September 17, 2025
Reply from Protyre Autocare - Alcester
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Alcester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service!
I dropped my car in on Saturday morning and they looked at it an hour later! Had to leave it there till Monday as they didn't have the tyres in stock that I needed but great service!
September 17, 2025
Reply from Protyre Autocare - Alcester
Hello Amanda,
We would like to thank you for sharing your feedback regarding the service you received at our Alcester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Bit of a mixed one
Bit of a mixed one. The guys were lovely as always, but the work needed was very overpriced. Managed to have my car fixed by another garage at half the price.
September 17, 2025
Reply from Protyre Autocare - Alcester
Dear Ella Horsley,
Thank you for notifying us of your concerns regarding the cost.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Always prompt and friendly service
Always prompt and friendly service
The problem with a tyre censor was resolved immediately.
September 15, 2025
Reply from Protyre Autocare - Alcester
Dear Malcolm Procter,
We appreciate you sharing your positive experience you had at our Alcester branch.
We're so glad that our team was able to promptly resolve the tyre sensor issue with friendly service.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Alcester
Dear Mr paul cotton,
We appreciate you taking the time to share your positive experience you had at our Alcester branch .
We're happy to hear our website was easy to use and the service was efficient.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
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