Turned up at 1pm for my appointment to have two front Bridgestone Potenza Sport Evo Tyres fitted. My front tracking was also carried out and I had a phone call to say my car was ready for collection j... See more
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A happy cheerful greeting on my arrival. Offered tea & coffee. I was called as soon as my car was ready as promised. Great customer service, I’ve used this particular Protyre numerous times over th... See more
Company replied
The assistance and help given to me at very short notice when I came from work and found I had a flat tyre, the lads at the shop were happy to get me sorted before they finished for the night which I... See more
Company replied
On the whole the service was very good. However, I would have preferred a mechanic explained exactly what work as carried out. Two new tyres had to fitted which considering two new tyres were fitted... See more
Company details
About Protyre Autocare - Ashford The Parade
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
The Parade, Orbital Park, TN24 0HT, Ashford, Kent, United Kingdom
- 01233 500444
4.8
Excellent
2K reviews
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Great service
Great customer service when we checked in and collected the car , fast service on replacement tyre and gave advice on other tyres. Thank you
October 14, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I use Protyre regularly
I use Protyre regularly, mostly the parade.
I wanted my rear tyre alignment checked, a free service offered and one I have used before.
The alignment needed adjustment, when asked if they can match the online price, half price at £22 approx I was told no, they now use a new computer that cost over £100,000 as the old laser correction had proved to be “rubbish” in comparison.
I asked of the cost of adjustment on the new computer which was £120
I told them to proceed as I wanted my car to be 100%, yet they had corrected my front wheel alignment a few months earlier for approximately £22
While I did authorise the adjustment to the alignment, having to pay6 times the quoted online price is poor customer service, even more so that I was regularly customer who had just had the front wheels aligned a few months earlier for approximately £22
Forgive me if I’m wrong, but a sudden purchase of a £100,000 computerised machine to justify a 6 fold price increase, when the front alignment was adjusted a few months earlier with the older, laser machine, now described as “rubbish” does set the alarm bells ringing
I will consider where I put my business next time, rather than just rely on historical great service.
September 30, 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Mr Collins ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Ashford The Parade branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service!
The staff are more then helpful I made appointment to get three tyres changed which was quick and painless. Then a couple of days later had to change the appointment which was just as easy. The service on the day was polite and very quick and professional. Will be advising anyone who will listen to use them!
October 7, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Steff,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Helpful staff and competitive prices
Staff are always friendly. Works completed promptly and at a reasonable cost. Tyre prices are always competitive.
October 2, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Nigel,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great all round 😃
October 7, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Rachel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford The Parade
Hello William,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Booked a service
Booked a service. Price was good, kept me informed throughout as extra worked was needed that was unforeseen and was fitted in on the day. Staff are friendly. Highly recommend
October 7, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Carolyn,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Professional staff and posative …
Professional staff and posative approach to work and service
October 7, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello John,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I found it to be friendly and helpful.
October 5, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Nigel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt service and helpful staff.
October 5, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Nigel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The same as previous experience
The same as previous experience, friendly, helpful staff, quick and efficient service and great prices.
September 30, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Barrie,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very quick very polite nice…
Very quick very polite nice surroundings nice. Price ok
September 30, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Fisk,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly and informative staff who did…
Friendly and informative staff who did a good job and fitted me in straight away.
September 30, 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Andrew Lambourn,
Thank you very much for leaving us this 5-star review.
We always try to ensure our customer service is the best it can be, so we are delighted to hear you are happy with the efficient and friendly service you received from our team at our Ashford The Parade branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Easy
Easy. two purchase and pick a time lot. Efficient, in fitting new tyres and balancing.
September 30, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Blanchard,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The team at Protyre Ashford fitted my…
The team at Protyre Ashford fitted my new tyres on the same day that I called - speedy and helpful service.
Thank you!
September 30, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Wendy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful staff
Very helpful staff. I had my car booked in for a mot and service, which I dropped off at 10:30. I needed it back to do the school run by 2:30pm, which I know was a big ask but they had it done by 2pm, great service!
September 30, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Georgina,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good service
Good service carried out in promised time scale , a rare thing with most garages .
September 25, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Michelle,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Hassle free
From start to finish the customer service from Chris and his team at Protyre at the Ashford Orbital was friendly, professional and hassle free.
September 28, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Ian,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Lovely friendly guys. Excellent Service
Lovely friendly guys. Always helpful and efficient. Grea place to get an MOT.
September 23, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Heather,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was extremely impressed at the speed…
I was extremely impressed at the speed of my tyre repair and its relatively low cost
September 25, 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Guest,
Thank you very much for leaving us this 5-star review.
We are delighted to hear that you were impressed with the speed and cost of your tyre repair at our Ashford The Parade branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
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