Turned up at 1pm for my appointment to have two front Bridgestone Potenza Sport Evo Tyres fitted. My front tracking was also carried out and I had a phone call to say my car was ready for collection j... See more
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A happy cheerful greeting on my arrival. Offered tea & coffee. I was called as soon as my car was ready as promised. Great customer service, I’ve used this particular Protyre numerous times over th... See more
Company replied
The assistance and help given to me at very short notice when I came from work and found I had a flat tyre, the lads at the shop were happy to get me sorted before they finished for the night which I... See more
Company replied
On the whole the service was very good. However, I would have preferred a mechanic explained exactly what work as carried out. Two new tyres had to fitted which considering two new tyres were fitted... See more
Company details
About Protyre Autocare - Ashford The Parade
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
The Parade, Orbital Park, TN24 0HT, Ashford, Kent, United Kingdom
- 01233 500444
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Check my car tyres and needed to get…
Check my car tyres and needed to get new tires overall I’m satisfied with the services
September 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Politeness, knowledge and helpful
Politeness, knowledge of products and very helpful. Thank you
September 17, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mrs Rice,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The service is good and staff are very…
The service is good and staff are very helpful.The price is reasonable,
September 18, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Yeo,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Helpful staff and friendly atmosphere
Helpful staff and friendly atmosphere, fitted me in quickly and would definitely recommend.
September 16, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Sophie,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford The Parade
Hello Jade,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
As always I get looked after very well
As always I get looked after very well, lovely staff who always fit you in, do a great job. I most certainly do not go anywhere else for my cars tyre requirements.
September 16, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly staff and accommodating…
Very friendly staff and accommodating every time I have visited. Reasonably priced too
September 16, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Beth,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Advised rear brake disks on mot that…
Advised rear brake disks on mot that were “worn and pitted “ but brake disks are not
September 16, 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Mr Williams,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Ashford The Parade
Dear MDP,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers. Therefore, we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great staff and customer care A class
I was welcome on arrival to the last minute of Mot , repair and was very informative about the work been done.
September 16, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Rodney,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford The Parade
Hello Nigel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service and competitive…
Fantastic service and competitive pricing as always.
September 16, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Cannon,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
MOT etc.
Staff are consistently helpful and friendly here. The car was ready in good time and they were thorough in their assessment. I will be back in 12 months' time! Thank you!
September 11, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Sarah,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Efficient professional service as…
Efficient professional service as always from these guys.
September 8, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service
Would have given 5 stars but the air in the tyres were not adjusted.
Always had great service fell a little short this time.
September 14, 2026
Overall the experience was good
Overall the experience was good.
But I still have an issue with my car still telling me to get my car serviced
September 7, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Skinner,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
All the staff were friendly and helpful…
All the staff were friendly and helpful and explained in detail what they were doing
September 7, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello,
Thank you very much for leaving us this 5-star review.
We always strive to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the friendly and helpful service, and the detailed explanations provided by our team at Ashford The Parade. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
Simply very good value and very good…
Simply very good value and very good service and advice!
September 9, 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Paul Westbrook,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service and value you received from our team at our Ashford The Parade branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Really great service and would highly…
Really great service and would highly recommend.
September 9, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Martin,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, and we are delighted to hear that you are happy with the service you received. We appreciate your business and hope to see you again.
Best regards,
Eddie
Customer Care - Protyre
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