Really easy and straightforward experience from start to finish. Online ordering was simple, and when I arrived the staff were friendly, welcoming, and genuinely helpful. Everything was quick and prom... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have recently moved to Charing and the time came for one of our company vans to have an MOT - we've never been to ProTyre before, but we'll definitely be going back. Everything was straightfor... See more
Company replied
Although I didn’t have an appointment the team at orbital park managed to see me and make my car safe to drive on the road again. Very helpful and courteous. Will be returning as and when needed.
Company replied
The amazing service I received Due to a kerbed split tyre and no spare, I needed breakdown who were unable to fit their spare tyre and had to take me and split tyre to Protyre (who I buy my tyres... See more
Company replied
Company details
About Protyre Autocare - Ashford The Parade
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
The Parade, Orbital Park, TN24 0HT, Ashford, Kent, United Kingdom
- 01233 500444
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went smoothly and very…
Everything went smoothly and very professional, staff were very friendly and polite and professional.
June 15, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford The Parade
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Persons at reception were friendly and…
Persons at reception were friendly and knowledgeable.
June 8, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Andy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres at Protyre are always good value.
Tyres at Protyre are always a good price, a good choice of booking times and all the staff at Orbital Park are really helpful.
June 8, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service and helpful staff…
Very good service and helpful staff value for money 💰
June 8, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Charles,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had my F10 530d lowered and took it to…
Had my F10 530d lowered and took it to these guys to fit 20 inch wheels and tyres and sort all the cambers and alignment out , as normal they did an amazing job and totally transformed the car .
Used them for years on most of my cars , they are always my first point of call .
June 8, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Cole,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service for A/C refill &…
Great service for A/C refill & excellent value in comparison to others
June 5, 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Hoadley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly atmosphere and staff
Very friendly atmosphere and staff, prompt service and acceptable pricing 😊
June 3, 2026
Quality of service
Extremely efficient staff, very attentive and friendly, a good experience all around.
May 25, 2026
Prompt and professional service
May 15, 2026
I dislike your pricing system.
I dislike your pricing system.
I e. One price on the website, and a higher price in store. Had to quire it to get the price advertised on line .
Very wrong
May 18, 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Barry Baldry,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ashford The Parade branch has not been a positive one for you on this occasion due to the price.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
The staff were very professional
The staff were very professional. I didn’t have an appointment but they fitted me in.
They were very quick.
May 11, 2026
Amazing service
Amazing service. Called in just to enquire re: 2 new tyres - Protyre did it straight away in just 30 mins at a good price plus balancing etc.
May 1, 2026
Booked an air con re -gas for my 15…
Booked an air con re -gas for my 15 year old micra. Amazing offer under £50. Excellent communication text and email. Booked for following day. Amazing customer service. Made ever customer feel like they mattered, nobody was left waiting. Finished within the hour. Well done to your team.Thank you for wonderful service.
May 1, 2026
On the whole the service was very good
On the whole the service was very good. However, I would have preferred a mechanic explained exactly what work as carried out. Two new tyres had to fitted which considering two new tyres were fitted a year ago by Protyre what would n their opinion was the cause.
May 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.