The service and staff were informative and friendly and polite. Explained clearly on different tyres. Not a bad price on tyres chosen.
Company replied
Location
Switch locationUnit 5a, Pen-Y-Bont Ind Est, Coity Road, CF31 1NW Bridgend, Mid Glamorgan, GB
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See what reviewers are saying
Excellent service. Staff has been very helpful to solve auto problems. Has been using Protyre Bridgend for years. Highly recommend to use Protyre Bridgend. Thank you P Lee
Company replied
Excellent service from the guys in the tyre depot. I attempted to use a Groupon voucher to pay for an air con recharge but was having difficulty verifying it for them. Despite it being 5.25 they were... See more
Rang up and they managed to fit me in that morning. Amazing service once again. Definitely would use again.
Company replied
Company details
About Protyre Autocare - Bridgend Pen Y Bon
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 5a, Pen-Y-Bont Ind Est, Coity Road, CF31 1NW, Bridgend, Mid Glamorgan, United Kingdom
- 01656 659152
4.7
Excellent
574 reviews
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The service i received was professinal…
The service i received was professinal at the garage and the guys who fitted my tyres were very polite and friendly.
I will be coming back in the near future for tyres.
February 23, 2026
2 tyres with tracking in and out 20…
2 tyres with tracking in and out 20 mins awesome
February 16, 2026
The staff always go out of their way to…
The staff always go out of their way to help and answer any questions.
February 13, 2026
Great customer service
Great customer service, very knowledgeable and very helpful. Did not have to wait for very long.
January 28, 2026
Excellent Service
Very decent prices, excellent service, staff very efficient and friendly
January 28, 2026
Excellent service
Excellent service. Very fast replacement of my tyres and Excellent order system.
January 26, 2026
Fitted me in quickly and service was…
Fitted me in quickly and service was excellent
January 21, 2026
Excellent professional service again
Excellent professional service again, MOT sorted with no hassle.
January 19, 2026
Unprompted review
Excellent service
Was able to change tyres while I waited without an appointment.
The tyres needed were in stock. Customer service was excellent. Only reason why it was not 5 stars is because I was told it would take a certain amount of time but it ended up taking twice as long, however they were busy and I had just turned up so I understood.
December 30, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Brian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Contact with garage was both…
Contact with garage was both professional and friendly. And work was carried out on time, and staff very courteous.
December 12, 2025
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend Pen-Y-Bon branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
MOT WORK SUBCONTRACTED AND VERY MISLEADING TIME SLOTS
Booked an Mot at Protyre Brigend . I had no idea there there were two branches and I turned up at the old Celtic Tyres only to find that the MOT was booked into the Litchard depot.
I had the impression from the online booking that I was booked for a 1 hr slot and that I could simply wait at the premises. In fact I discovered that the MOT work is subcontracted to a garage down the road and that I would be notified when ready. I had to walk about 2 miles to Bridgend town centre to catch a bus home 10 miles away.
Around four hours later I received a call stating that the car was ready. Of course that entailed another 10 mile bus trip.
Misleading time slots made me waste my entire day with massive inconvenience.
Would I book another MOT with Protyre? ABSOLUTELY NOT. SUBCONTRACTING MOT'S IS TOTATALLY MISLEADING AND NOT MADE CKEAR WHEN BOOKIN ONLINE. ONE EXTREMELY DISGRUNTLED EX CUSTOMER.
December 2, 2025
Reply from Protyre Autocare - Bridgend Pen Y Bon
Dear Michael,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Confident and competent
Good price, completed on time, friendly and helpful. I will be back again,
December 3, 2025
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