Protyre Autocare - Bridgend Pen Y Bon Reviews 

574
TrustScore 4.5 out of 5

4.7

Unit 5a, Pen-Y-Bont Ind Est, Coity Road, CF31 1NW Bridgend, Mid Glamorgan, GB


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Rated 5 out of 5 stars

The service and staff were informative and friendly and polite. Explained clearly on different tyres. Not a bad price on tyres chosen.

Company replied

Rated 5 out of 5 stars

Excellent service. Staff has been very helpful to solve auto problems. Has been using Protyre Bridgend for years. Highly recommend to use Protyre Bridgend. Thank you P Lee

Company replied

Rated 5 out of 5 stars

Excellent service from the guys in the tyre depot. I attempted to use a Groupon voucher to pay for an air con recharge but was having difficulty verifying it for them. Despite it being 5.25 they were... See more

Rated 5 out of 5 stars

Rang up and they managed to fit me in that morning. Amazing service once again. Definitely would use again.

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 5a, Pen-Y-Bont Ind Est, Coity Road, CF31 1NW, Bridgend, Mid Glamorgan, United Kingdom

  • 01656 659152

4.7

Excellent

TrustScore 4.5 out of 5

574 reviews

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4.7

All reviews

(574)

33,771 reviews in the last 12 months

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Rated 1 out of 5 stars

Issued with a faulty tyre

Issued with a faulty tyre

April 28, 2025
Protyre Autocare - Bridgend Pen Y Bon logo

Reply from Protyre Autocare - Bridgend Pen Y Bon

Dear Mrs Wilkinson,

Thank you for taking the time to bring this to our attention.

We would like the chance to investigate into this matter further for you, therefore we have raised your concerns with the Area Manager who will make contact with you as soon as they can.

We apologise for any inconvenience this has caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Good Service

Great staff very helpful . Service received cannot fault.
Super coffee in very clean surroundings
Toilets also clean almost unheard of these days .
Weldon’s Bridgend!!!

April 7, 2025
Rated 1 out of 5 stars

Go elsewhere for a professional job!

They complained when I turned up for a 5pm wheel alignment appointment that I booked online. They then advised me that all 4 wheels may need alignment so I paid another £30 on top of what I had already paid. I then watched them have a go at aligning the rear wheels but then noticed that they we unable to loosen the rods, then they moved to the front wheels. At that point they then asked me to come back at a different time (because they couldn’t be bothered and wanted to go home)

I drove the car home and the alignment was way out!! Pulling hard to the left. Much worse than it was to start with.

I called back a little earlier (3.45pm) on a Friday where they aligned the front wheels but didn’t touch the rear (after charging me for a 4 wheel alignment).

I won’t be going back there again and would urge those who need professional wheel alignment to go elsewhere… perhaps Kwikfit or Halfords.

This all happened at the Bridgend Protyre, formally known as Bathwick Tyres.

February 28, 2025
Protyre Autocare - Bridgend Pen Y Bon logo

Reply from Protyre Autocare - Bridgend Pen Y Bon

Dear Customer,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Tyres fitted

Friendly and helpful advice, very professional approach to the job in hand, I booked online which was so easy to do,arrived for my appointment and was seen straight away.

March 1, 2025

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