Protyre Autocare - Buxton Reviews 

645
TrustScore 4.5 out of 5

4.7

The Front, Fairfield, SK17 7EQ Buxton, Derbyshire, GB


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Rated 5 out of 5 stars

Quickly understood our ‘emergency’ needs and sought to resolve it as quickly and as efficiently as possible. We had to return on the Monday morning for the ordered tyres to be fitted. Done quickly... See more

Company replied

Rated 5 out of 5 stars

When dropping off my car I forgot to explain why I was replacing 2 of my tyres, they were still legal but I had a very slow puncture. So all the tyres appeared ok, I received a call just enquiring wh... See more

Company replied

Rated 5 out of 5 stars

I had no appointment but was alarmed by sensors activated in my car re tyre pressure ahead of a long return journey. I called in and was helped immediately by Dan making my long drive home worry-f... See more

Company replied

Rated 5 out of 5 stars

Came in for a wheel alignment check person was polite said tracking was fine and Tyres ok no charge. Very honest I was surprised as could easily have said it was slightly out and Been charged.. As I... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • The Front, Fairfield, SK17 7EQ, Buxton, Derbyshire, United Kingdom

  • 01298 353790

4.7

Excellent

TrustScore 4.5 out of 5

645 reviews

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4.7

All reviews

(645)

34,393 reviews in the last 12 months

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Rated 3 out of 5 stars

Once you have the fortitude to get…

Once you have the fortitude to get passed the hard/unnecessary sell attempts, the staff were really helpful, and quick.

April 1, 2026
Protyre Autocare - Buxton logo

Reply from Protyre Autocare - Buxton

Dear Nick B,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Joe was great


Joe was great. Talked me through the options. Managed to accommodate me when I turned up 2 hours prior to my appointment. Got me some premium tyres at mid range prices. All done and dusted and after the wheel alignment the car feels great and us running economically.

5 stars great work team 👏

April 1, 2026
Rated 3 out of 5 stars

Very disappointed that you no longer…

Very disappointed that you no longer store spare tyres Summer /Winter

March 30, 2026
Protyre Autocare - Buxton logo

Reply from Protyre Autocare - Buxton

Dear David,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Would use them again.

Gave clear advice regarding the best tyres to fit my particular vehicle. Also when fitting replaced all 4 tpms valves, and checked the tpms sensor battery's life.
1st class service.

March 18, 2026
Rated 1 out of 5 stars

Where do I start brakes were due to be…

Where do I start brakes were due to be done at 2pm Saturday I got a phone call asking me to come in at 1pm - lost £75 wages. Even then they got the wrong parts so kept my car till Monday lost a days pay £600 collected my car at 2pm Monday and you generously apologised and knocked £15 off net loss to me £660 thanks protyre will never use you again

March 18, 2026
Protyre Autocare - Buxton logo

Reply from Protyre Autocare - Buxton

Dear Mr Hannah,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 3 out of 5 stars

Winter tyres

It’s very annoying that they have stopped doing the tyre hotel for winter tyres. The guys in the shop are very helpful but it is really inconvenient to have to store my winter tyres at home now.

March 16, 2026
Protyre Autocare - Buxton logo

Reply from Protyre Autocare - Buxton

Dear Nicola,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Buxton  branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Swift booking, great satisfaction

Contacted Protyre late afternoon. They booked us in really quickly for the next day, obtained the (unusual) part in the meantime and rang us to say they could do it three hours earlier than booked, if it suited us. It did. And it came in cheaper than they quoted. Great service, excellent workmanship.

February 28, 2026
Protyre Autocare - Buxton logo

Reply from Protyre Autocare - Buxton

Dear Cardamom,

We're happy to hear that you had such a positive experience with our team at our Buxton branch!

We appreciate you highlighting our quick booking, efficient part sourcing, and proactive communication.

It's great to know our service and workmanship met your expectations, and that the final cost was less than expected.

Thank you for your feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

I had 2 tyres that kept losing air

I had 2 tyres that kept losing air . They checked both tyres which were faulty and fixed them within an hour. They were polite and efficient. I would definitely go to them again.

February 18, 2026

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