Booking really easy over the Internet,booked for 08.30 had to wait around ten minutes due to other customers waiting but overall great service hassle free lovely people to deal with,only waited hour,... See more
Company replied
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Ordered online and received a fantastic priced quote. Called into Carlisle depot and was turned around in under 15 mins. Excellent value and customer service.
Company replied
Efficient service, tyres were in stock to be fitted and there wasn't too long to wait. The wheel balancing was accurate, not everyone manages this first time. A minor point was that the VAT invo... See more
Second time coming here, Great service from start to finish. The team were friendly, knowledgeable, and got my tyres sorted quickly at a fair price. Everything was explained clearly, and the work was... See more
Company replied
Company details
About Protyre Autocare - Carlisle Broadway
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, United Kingdom
- 01228 529656
4.6
Excellent
2K reviews
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They all went the extra mile to fit my…
They all went the extra mile to fit my car in for MOT after the online booking system went wrong. They called me within minutes and it was taken care of. Test was done on time and it was thorough. I was made to feel welcome on arrival.
January 10, 2026
Very helpful from start to finish
Very helpful from start to finish. Did a thorough free winter check of the car with nothing needed but good advice on front tyres. Preferred tyres not in stock but were ordered and arrived next working day.
January 14, 2026
Great service and a competitive price
Great service and a competitive price.
Although there was a long wait they were honest and friendly.
I'd certainly recommend them
January 7, 2026
Great customer service and quick job
January 7, 2026
Great service just a little long to wait
January 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor quality work.
2 front tyres put on solution left on wheels when washer off found surface marks on diamond cut alloys when back to Gates Tyres Carlisle said the machine does not mark alloys but during change of tyres the wheels were marked, also booked in at 09.00 am for tyre replacement days in advanced but car only started at 10.00am 1 hour late.
December 26, 2025
Reply from Protyre Autocare - Carlisle Broadway
Dear Keith Barnes,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Professional and polite
December 19, 2025
Reply from Protyre Autocare - Carlisle Broadway
Dear customer,
.
We appreciate you taking the time to leave us this 5 star review!
We're happy to hear that you were pleased with our team and the service you received at our Carlisle Broadway branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer Care - Protyre
Reply from Protyre Autocare - Carlisle Broadway
Dear Customer,
We're happy to hear that your visit was quick and efficient, and we appreciate you highlighting our complimentary service at our Carlisle Broadway branch .
Thank you for your feedback.
Kind regards
Kayliegh
Customer care - Protyre
Great service from all the team
December 1, 2025
Honest and helpful
Honest and helpful. Particularly the young man behind the counter
December 15, 2025
Painless and efficient
Quick to book, efficient and friendly. All done in the time specified, good advice on minors. All happy
December 12, 2025
poor experience
paid for a new tyre and made an appointment. turned up on time to be told we are a few minutes late. an hour 20 mind later the car was taken in. no appologies no explanation. work area was like a disco with loud music that could be heard in the waiting area. overall a poor experience. won’t be going back
December 6, 2025
Reply from Protyre Autocare - Carlisle Broadway
Dear David Smith,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Mot done in great time thanks again
December 10, 2025
Really friendly and helpful
Really friendly and helpful. Plenty of options for tyres and regular updates on progress of job.
December 3, 2025
Reply from Protyre Autocare - Carlisle Broadway
Hello Raymond,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Been a customer for many years they…
Been a customer for many years they always polite and courteous.
December 8, 2025
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