Second time we've engaged Protyre for new treads and same, hassle free experience. Their website is straightforward with lots of tyres to choose from and as a customer you're well informed about the t... See more
Company replied
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Smooth and easy visit for the fitting of a set of tyres pre purchased online. It was easy to make the purchase and receive a good discount. Booking for the fitting was simple. I arrived in plenty of... See more
Company replied
Coil spring had snapped and went into tyre resulting in a scary experience on bypass. Car taken over night by AA and left outside Protyres - engineer rang next day to explain what needed to be fixed... See more
Company replied
Good job done very quick,changed 4 tyres for me that they ordered in and got quick then completed a free battery check,informed me it was nearly at the end of its time and quickly replaced it ..
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Company details
About Protyre Autocare - Carlisle Broadway
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
88 Kingstown Broadway, Carlisle, CA3 0HA, Carlisle, Cumbria, United Kingdom
- 01228 529656
4.6
Excellent
2K reviews
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Very quick professional service,
April 15, 2026
Tyre replacement
I have used Gates tyre centre twice recently. Both times everyone I met there was polite and helpful. The second visit a mistake was made and I had to return the car for further work. I received an apology and was happy that the remedial work was prompt. Great service and a positive attitude. I will go back in the future
April 5, 2026
Very helpful and efficient service…
Very helpful and efficient service pleasant staff explain in detail any issues they find that many affect the vehicle.
April 13, 2026
Friendly service provided with honesty
April 6, 2026
Replacement rear tyres
I called in to get a price for two rear tyres for my BMW and I was attended to by Grant who was very helpful. He ordered the tyres which were fitted when I visited a week later. During my visit to have the new tyres fitted he kept me informed as to how long it would take to fit the tyres and he also asked his colleague to check a front tyre for me. All in all I am very happy with the service.
April 1, 2026
May use AI-assist with repliesRead more
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Had booked appointment for 11.30 for…
Had booked appointment for 11.30 for one tyre to be fitted never left till 10 to 1 and had appointment elsewhere at 1.30 so had to rush back
March 30, 2026
Reply from Protyre Autocare - Carlisle Broadway
Dear Mrs Shaw,
Thank you for leaving us a review and we're sorry to hear that you had a longer waiting time than expected.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Long delay completing tyre change…
Long delay completing tyre change despite booked appointment, no communication regarding reason for delay or apology, no guarantee feedback and no invoice provided
March 27, 2026
Reply from Protyre Autocare - Carlisle Broadway
Dear Robert,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Carlisle Broadway branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Sorted quickly but was a little more…
Sorted quickly but was a little more expensive than quoted....not a problem
February 11, 2026
Friendly helpful staff.
March 18, 2026
Unwanted re-direction from favoured Company
Unwanted re-direction from favoured Company (across road) Office area dark and dirty, flooring was way past renewal date, had to wait an hour and whilst repair seems to have been successful £35-00 for a puncture repair !!!! I won't be going back
March 2, 2026
Reply from Protyre Autocare - Carlisle Broadway
Dear Michael Martin ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Carlisle Broadway branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager, and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service
Excellent service, kept updated all day with my car, old parts shown to me with wear and tear too. Excellent communication throughout- shout out to Philip who was brilliant- kept me informed and was clear regarding costs and timing of repairs. My car was a tricky one to sort as it’s old but the lads got it all tip top for me. Can’t fault these guys, top notch place and service. Thanks :)
March 4, 2026
Good advice re tyre choice
Good advice re tyre choice. Good service; if you don’t mind a long wait before they start!
March 2, 2026
Friendly and trustworthy
They're a friendly and trustworthy bunch at Protyre, they've always sorted us out properly with our cars
February 23, 2026
Great service as ever
Prompt, efficient service. I was sorted within 45 minutes. What else is there to say about getting a slow puncture fixed.
February 19, 2026
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