Protyre Autocare - Carlisle Sheffield Street Reviews 

775
TrustScore 4.5 out of 5

4.7

Sheffield Street, Carlisle, CA2 5DT Carlisle, Cumbria, GB


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Rated 5 out of 5 stars

Simplicity. Find your tyres on the website via your reg number, a recommendation of actual tyres from Protyre easily to spot at competitive price. Book your fitting date & time slot, pay your to... See more

Company replied

Rated 5 out of 5 stars

Outstanding staff, really friendly and totally professional. Dealing with the staff in Carlisle, face to face, is so much better than booking over the internet. Great deals, efficient work and no... See more

Company replied

Rated 5 out of 5 stars

As always, David and the team at Sheffield Street, are true gentleman. They don’t push services that aren’t needed and this pushing customers away. I always feel in safe and knowledge hands, wit... See more

Company replied

Rated 5 out of 5 stars

Thankfully when I arrived it wasn't busy and therefore they got on with the job very quickly. The staff especially on reception were polite and chatty plus gave me a small discount on the price giv... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Carlisle Sheffield Street

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Sheffield Street, Carlisle, CA2 5DT, Carlisle, Cumbria, United Kingdom

  • 01228 522033

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

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4.7

All reviews

(775)

35,548 reviews in the last 12 months

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Rated 5 out of 5 stars

PROTYRE AUTOCARE THIS GARAGE WAS VERY…

PROTYRE AUTOCARE THIS GARAGE WAS VERY FRIENDLY AND DID A GREAT JOB ON MY CAR REALLY HAPPY WITH EVERYTHING THEY DID GOOD JOB LADS

August 26, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Alan,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service

Great service.

August 24, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Kevin,

Thank you for taking the time to leave us a 5-star review of your experience at our Carlisle Sheffield Street centre.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Outstanding staff

Outstanding staff, really friendly and totally professional. Dealing with the staff in Carlisle, face to face, is so much better than booking over the internet.

Great deals, efficient work and no fuss, Protyre Carlisle is the place to go. No doubt at all.

August 24, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Andy,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle centre.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Simplicity.

Simplicity.
Find your tyres on the website via your reg number, a recommendation of actual tyres from Protyre easily to spot at competitive price.
Book your fitting date & time slot, pay your total bill, all done.

The actual fitting is stress free, drop your car off at allocated time & day & let the friendly staff do the rest.
Great service

August 17, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Dear Bryan Ballantyne,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle Sheffield Street branch.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Thankfully when I arrived it wasn't …

Thankfully when I arrived it wasn't busy and therefore they got on with the job very quickly. The staff especially on reception were polite and chatty plus gave me a small discount on the price given.

August 10, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Robert,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

15 min job done

15 min job done. Well done the staff perfect. Thanks

August 5, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Waldemar,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great service from the Team and manager…

Great service from the Team and manager at Sheffield street in Carlisle ,Car was done on time and everything was fine, Thanks again.

August 3, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Customer​,

We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Fast efficient service.

Tyre looked at and puncture found and repaired quickly,.

July 29, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Pam,

Thank you very much for leaving us this 5-star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our branch in Carlisle.

We appreciate your business and hope to see you again soon.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Brilliant,only gripe i hsve its…

Brilliant,only gripe i hsve its pointless making appointments they never stick to the alloted time

August 3, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Terrance​,

We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Great Service.

Helpful staff. Short waiting time. Reasonable price.

August 3, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Mr Boak,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very good service from the team and…

Very good service from the team and really good value for money

July 29, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Mr Watson,

Thank you very much for leaving us this 5-star review.

We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team in centre.

We appreciate your business and hope to see you again soon.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great service friendly staff

Great service friendly staff, thank you

July 29, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Peter,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

These guys have sorted my car at short…

These guys have sorted my car at short notice a few times had a bubble in my tyre no problem to them, sorted it right away even though they were so busy - excellent service

June 24, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Quick service

Quick service, knowledgable staff

July 24, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Ian,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Brilliant service over and above

Brilliant service over and above

July 24, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Jerry,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

Job done quickly and efficiently it's …

Job done quickly and efficiently it's the price that spoils it £30 for a rim clean.

July 20, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Dear Mr Elliot ,

Thank you for your feedback . We are sorry to hear that your recent visit to our Carlisle Sheffield Street branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 5 out of 5 stars

Sound lads quick service

Sound lads quick service

July 15, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Stan,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Yet again I was very pleased and…

Yet again I was very pleased and impressed with the service I received at Protyre in Sheffield Street Carlisle. I was very concerned about how my car was driving. The staff were friendly, helpful and knowledgeable. I left feeling totally reassured and confident that my car was safe to drive by the time I left. Thank you to all staff involved.

June 22, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Jac,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Cracking service again from the Lads in…

Cracking service again from the Lads in Denton Holme

July 15, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Hello Ian,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

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