I ordered two tyres and your website said both would be ready for fitting on the booked date. Only one turned up leading to the team at Sheffield Street (all praise to them) to track down and ensure t... See more
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Simplicity. Find your tyres on the website via your reg number, a recommendation of actual tyres from Protyre easily to spot at competitive price. Book your fitting date & time slot, pay your to... See more
Company replied
Outstanding staff, really friendly and totally professional. Dealing with the staff in Carlisle, face to face, is so much better than booking over the internet. Great deals, efficient work and no... See more
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Over the years your service has always done tyre pressure checks for us free, and on the last occasion we were informed that we needed tyre replacement. You were flexible about the time because I was... See more
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About Protyre Autocare - Carlisle Sheffield Street
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Sheffield Street, Carlisle, CA2 5DT, Carlisle, Cumbria, United Kingdom
- 01228 522033
4.7
Excellent
780 reviews
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Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Jerry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Job done quickly and efficiently it's …
Job done quickly and efficiently it's the price that spoils it £30 for a rim clean.
July 20, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Dear Mr Elliot ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Carlisle Sheffield Street branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Stan,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Yet again I was very pleased and…
Yet again I was very pleased and impressed with the service I received at Protyre in Sheffield Street Carlisle. I was very concerned about how my car was driving. The staff were friendly, helpful and knowledgeable. I left feeling totally reassured and confident that my car was safe to drive by the time I left. Thank you to all staff involved.
June 22, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Jac,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Cracking service again from the Lads in…
Cracking service again from the Lads in Denton Holme
July 15, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Helpful friendly staff gave me approx…
Helpful friendly staff gave me approx time for job to be finished and there is a free coffee machine.
July 13, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Robson,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Price stated
Price stated, price paid. Time slot was kept. Very satisfied with my new tyres. Staff were very friendly.
July 8, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Eric,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Amanda,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
I have been using this garage for tyres for about 15 years if not longer.
I have always been very happy with the service you receive, and the helpful staff.
I would recommend this garage.
July 3, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Lisa,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very good professional fitters got a…
Very good professional fitters got a discount deal a premium tyres ,,happy!
July 3, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Peter,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Such a friendly and helpful group
Such a friendly and helpful group of people! Plus they are skill full and efficient. They did the service on the car as we needed, but also fixed a problem with a leak in the air con. This they didn’t charge us for, as it was as simple as tightening something up. This saved us a lot of pain and money that we would have had going to KIA the following week. They asked us to come back in a week or so just for them to check it’s as it should be. We couldn’t be more grateful! I always go to ProTyre and this is why, I highly recommend.
June 29, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mr Curd,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Following aircon regass the air con…
Following aircon regass the air con compressor began not working correctly, engaging and disengaging the clutch every few seconds and causing the car to run poorly. When contacted about this I was told it couldn't be anything the garage had done, despite this having not happened before. The garage looked at the car and claimed it needed a coil pack and that was causing the issue. I purchased a new coil pack and fitted it only for it to be the same result. I was then told the coil pack I purchased was "shite" and that this was still the issue, despite the car running perfectly beforehand and when the aircon was not switched on. The garage continued to claim it was nothing they could have done and continued to be unhelpful about the situation. Very unhappy with the service and couldn't honestly recommend them.
June 22, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Dear Edward Corrie,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great value and Service. Good price for Pirelli tyres
Good price for Pirelli tyres, booked in for a Saturday. Smooth and efficient process.
June 24, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Aidy,
Thank you for your 5-star review! We are delighted to hear you found our process smooth and efficient. We appreciate your business.
Best regards,
Eddie
Customer Care - Protyre
A good service.…
We dropped the car off having pre ordered the tyres. Reception were helpful and told us to return in 90mins. We returned and the car was ready, we were advised to return if we had any issues to rectify.. good service.
June 24, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mike,
We are so pleased to hear that your recent visit for tyre fitting was a positive one. We appreciate you acknowledging our in centre team's helpfulness and efficiency. We always aim to provide excellent service and we're glad we met your expectations. Thank you for your kind words!
Best regards,
Eddie
Customer Care - Protyre
polite and efficient
June 15, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Sylvia,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Efficient service
The reception guy was very cheerful, efficient and told me exactly how long it would be till the car was ready.
I had 2 new front tyres fitted and it aligned. Amazing the car locking system is now working and the tyre pressure light works. Car was ready to go when i got back to the depot. Well done guys.
June 5, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mrs Masters,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service and professionalism.
June 5, 2026
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mr Palmer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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