Protyre Autocare - Carlisle Sheffield Street Reviews 

781
TrustScore 4.5 out of 5

4.7

Sheffield Street, Carlisle, CA2 5DT Carlisle, Cumbria, GB


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Rated 3 out of 5 stars

I ordered two tyres and your website said both would be ready for fitting on the booked date. Only one turned up leading to the team at Sheffield Street (all praise to them) to track down and ensure t... See more

Company replied

Rated 5 out of 5 stars

Simplicity. Find your tyres on the website via your reg number, a recommendation of actual tyres from Protyre easily to spot at competitive price. Book your fitting date & time slot, pay your to... See more

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Rated 5 out of 5 stars

Outstanding staff, really friendly and totally professional. Dealing with the staff in Carlisle, face to face, is so much better than booking over the internet. Great deals, efficient work and no... See more

Company replied

Rated 5 out of 5 stars

Over the years your service has always done tyre pressure checks for us free, and on the last occasion we were informed that we needed tyre replacement. You were flexible about the time because I was... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

About Protyre Autocare - Carlisle Sheffield Street

Written by the company

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Sheffield Street, Carlisle, CA2 5DT, Carlisle, Cumbria, United Kingdom

  • 01228 522033

4.7

Excellent

TrustScore 4.5 out of 5

781 reviews

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4.7

All reviews

(781)

34,004 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

First class service (brake fitting) and communications - mechanic was excellent - very knowledgeable, helpful and courteous.

April 17, 2026
Rated 5 out of 5 stars

Professional and thoughtful service.

Whilst travelling in Carlisle a warning light was displayed indicating a loss of pressure on one tyre. This had also occurred a couple of weeks ago, so I realised that I had a slow puncture. As the other tyres, whilst legal, were showing signs of wear I called in at ProTyres in Denton Holme to see if they could replace all four tyres and told the member of staff what had happened and that I had been food shopping (the food was still in the car). The gentleman who served me checked the type of tyres I required and gave me a very clear outline of the different types of tyre that were available. I ended up deciding on a mid range type. The gentleman informed me that the work would take approximately 1 hour. I had some other calls to make within walking distance of Denton Tyres and whilst doing this (after an hour) I received a call to say that the car was ready to collect. What really impressed me was that my car had been parked in a shaded area to help preserve my food shopping. The work was carried out at a competitive cost, in a timely and thoughtful manner. I am very impressed with the service I received.

April 13, 2026
Rated 5 out of 5 stars

I found my experience good as always .

I found my experience good as always .
The service engineers were great did everything that was needed in quick time. Had a great time talking with them .
There is just one problem that I had not thought about until the situation arose.
That they are not wheelchair friendly.
I am recently new to this and didn't think about where to go as have been using them for years but when I got there was no access for me , not even through the workshop . The guys were very apologetic and very upset for me .
I just believe this is an easy fix̌ . Hopefully next time I go maybe I can go inside and talk to them.

April 13, 2026
Rated 1 out of 5 stars

If I could give zero stars I would

If I could give zero stars I would.

Arrived and was welcomed with no hello but with “it’s absolutely criminal to have us even working here on a bank holiday. Don’t know why I am even in”
I came here instead of going to the Kingstown depot thinking it could be better but Whole service was absolutely awful. The toxic environment is matched at both locations. Real shame Denton Tyre has gone downhill like this.

Pulled the car out of the garage and one of my tyres was still flat and I had to ask them to inflate it.

The most shocking bit is I took it on the motorway and immediately the wheel started juddering and then the car was shaking up and down. I pulled into your Preston location, (the team were fantastic there) and they told me:
None of the wheels had been pressurised
The wheel nuts were not event tight
And I quote “I don’t think they have even tried to balance these wheels they were way off”

Will never return again, I’d sooner drive 1hr 30 to Preston.

April 3, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Dear Jack Barker,

Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience. 

We can confirm that following your email this had been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Denton tyres

Customer focussed staff always honest and helpful with car tyres assessment, and fitting. No pressure selling, always my first go to for tyres.

March 30, 2026
Rated 3 out of 5 stars

Confidence lost before work was even started

Arrived mid afternoon on a Friday , staff all sitting in the back room so clearly not busy. Customer in front of me was dropping a wheel & tyre off to have a puncture looked at but was told they couldn’t look at it until Monday. Tech assigned to my job clearly didn’t want to do it and asked one of his colleagues if they would do it. Killed off any confidence I had in the job being done properly. Unit is tired and furniture needs a revamp. Not a very inviting place. Lease and corporate vehicles seem to be keeping this place going. Was my job completed properly? No as the tech got most of it right but gave up on one aspect, I kept an eye on what was being done so could see the progress. Shame really as they have all the equipment and I’m sure on the right day they put the effort in, sadly not on the day I was there.

March 18, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Dear Customer,

Thank you for bringing this to our attention. We are sorry to hear that your recent visit to our Carlisle branch has not been a positive one for you on this occasion.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Pleasant , helpful staff

Pleasant helpful staff who quickly sorted the issue of tyres not on site - not their mistake. Professional service , thank you.

March 2, 2026
Protyre Autocare - Carlisle Sheffield Street logo

Reply from Protyre Autocare - Carlisle Sheffield Street

Dear brian mccolm,

We're happy to hear that our staff was helpful and quickly resolved the issue with your tyres.

We appreciate your recognition of our team's professionalism at our Carlisle Sheffield Street branch.

Thank you for your positive feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 5 out of 5 stars

Quick, pleasant, good value

Quick, pleasant and competitively priced service. A couple of years back, after the change of ownership, I was rather disappointed by the service - but this was back to the standards of the good old days ! Long may it last !

February 20, 2026
Rated 5 out of 5 stars

10 out of 10 experience

10 out of 10 experience
Whole bunch of lads were amazing! Made a really stressful situation into such a laugh! They clearly explained everything and made me feel totally at ease as a woman!
Thanks guys and I will be back with all my friends and family for ANY car issues!

February 18, 2026

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