I ordered two tyres and your website said both would be ready for fitting on the booked date. Only one turned up leading to the team at Sheffield Street (all praise to them) to track down and ensure t... See more
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Simplicity. Find your tyres on the website via your reg number, a recommendation of actual tyres from Protyre easily to spot at competitive price. Book your fitting date & time slot, pay your to... See more
Company replied
Outstanding staff, really friendly and totally professional. Dealing with the staff in Carlisle, face to face, is so much better than booking over the internet. Great deals, efficient work and no... See more
Company replied
Over the years your service has always done tyre pressure checks for us free, and on the last occasion we were informed that we needed tyre replacement. You were flexible about the time because I was... See more
Company details
About Protyre Autocare - Carlisle Sheffield Street
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Sheffield Street, Carlisle, CA2 5DT, Carlisle, Cumbria, United Kingdom
- 01228 522033
4.7
Excellent
781 reviews
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Fabulous service
Fabulous service, very quick and easy, will definitely be using again without doubt
October 10, 2025
May use AI-assist with repliesRead more
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Polite and timely service by friendly…
Polite and timely service by friendly personnel
October 6, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mr Dabinett,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service, quick and helpful
Great service. I called in with a puncture and the guy looked at it before the days appointments. Couldn’t fix but fitted a new tyre very quickly. Great service.
September 25, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Nin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
great service very helpfull.staff i…
great service very helpfull.staff i will defanitle use them again
October 1, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Grenville,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Not a straightforward experience for no…
Not a straightforward experience for no fault of yours, but handled with professionalism and transparency.
October 1, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello,
We appreciate you taking the time to share your positive experience; we are so glad you were happy with our service.
Best regards,
Eddie
Customer Care - Protyre
The staff were helpful and replaced our…
The staff were helpful and replaced our tyres very quickly despite it being his lunch hour
September 22, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Mary,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service as always from Protyre
Great service as always from Protyre. ordered 4 new tyres from Black Circles. Delivered & fully fitted with no problems.
September 12, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Jimmy,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
VERY QUICK AND PROFFESSIONAL SERVICE.
September 15, 2025
Service advise speed efficiency of…
Service advise speed efficiency of staff overall great
September 15, 2025
Accomodating and helpful
September 3, 2025
Fast polite service
Although the garage was busy I was given an approximate wait time which was less than an hour and in fact the tyre was fitted in kess than that. As ever the service was very polite.
August 25, 2025
Greeted and given v.imp info.
Greeted and given v.imp. info regarding A/C. The pump pushes the coolant and vital oil that keeps the system closed. So the seals need to be refreshed at least every 3 weeks by running A/C for 20mins. I last remember running mine in Feb to demist the interior. So on the hottest day there wss little coolant left to do the job. So a vital tip for free.
August 20, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Caroline and David,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Made an appointment following tyre…
Made an appointment following tyre inspection and the work was finished ahead of time
August 13, 2025
Very friendly quick service
Very friendly quick service. Very happily go back again and use the online booking.
August 13, 2025
Very disappointed in this service
Very disappointed in this company, car was taken 1st time to fix puncture , they couldn't find the source so went on to reseal the tyre, drove away and to put dismay when we got home it was flat again, proceeded to return to them next day as it was urgent to get fixed due to upcoming appointments, they washed the sealant out, we drove off and again failed to fix or find the source. Appointments all missed and cancelled but at a detrimental cost . Proceeded to take car to different garage following day, and immediately they found the hole...what's going on guy's ???
August 5, 2025
Unprompted review
Reply from Protyre Autocare - Carlisle Sheffield Street
Dear Sharron Carr,
Thank you for taking the time to share your concerns. We are sorry to hear that your recent visit to our Carlisle branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then escalate this with higher management to look into.
Kindest regards,
Georgia
Customer Care - Protyre
Protyre carlisle
Excellent service, quick and very professional, if needed would definitely use again
August 6, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our Carlisle branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
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