I ordered two tyres and your website said both would be ready for fitting on the booked date. Only one turned up leading to the team at Sheffield Street (all praise to them) to track down and ensure t... See more
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Simplicity. Find your tyres on the website via your reg number, a recommendation of actual tyres from Protyre easily to spot at competitive price. Book your fitting date & time slot, pay your to... See more
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Outstanding staff, really friendly and totally professional. Dealing with the staff in Carlisle, face to face, is so much better than booking over the internet. Great deals, efficient work and no... See more
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Over the years your service has always done tyre pressure checks for us free, and on the last occasion we were informed that we needed tyre replacement. You were flexible about the time because I was... See more
Company details
About Protyre Autocare - Carlisle Sheffield Street
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Sheffield Street, Carlisle, CA2 5DT, Carlisle, Cumbria, United Kingdom
- 01228 522033
4.7
Excellent
781 reviews
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Nice staff, not enough tools.
I don’t like leaving negative reviews, and I have used Protyre for tyres, many times without issue but when it comes to other services, my experience hang been as good.
On a recent visit for four wheel alignment…
Unfortunately the tech who did the car didn’t have the specific tools for the car. After the alignment, the steering was about 1/16 of turn off to one side.
I’ve had to book the car into a main dealer for the alignment to be done again.
The staff were nice and did the best they could with what they had, but I’d have preferred it if they had advised they couldn’t do it all so I’m not having to pay twice.
On a previous visit for four wheel alignment (Penrith 2024) adjustments were made but the tech totally failed to spot that a ball joint was absolutely shot and so alignment was 100% pointless until the ball joint was replaced. Still charged me for the second alignment too!
August 6, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Dear Mr Burton,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Excellent Choice of Tyres
Excellent choice of tyres with very good information. Good range of fiotting slots. Staff at Sheffield St, Carlisle, very polite, friendly and efficient
July 28, 2025
Suspicion confirmed.
Just called in on the off chance. I suspected that my car was out of track. unfortunately they were busy and asked if I could come back the next day, so I turned up next day and was seen to immediately, near side wheel slightly out. the staff were very helpful and efficient and explained things in layman's terms. Will definitely use them again.
July 30, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Douglas,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
4 tyres +tracking in less than an hour…
4 tyres +tracking in less than an hour thanks to ash. Staff polite and friendly good price
July 22, 2025
Unprompted review
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Sandra,
We're happy to hear that you had a great experience with the quick service and tracking! We appreciate your kind words about our team and pricing.
Best regards,
Eddie
Customer Care - Protyre
The service I got at P tyres was new tyres
The service I got at Protyre was excellent and I would recommend this service to other people 100%.
July 18, 2025
Excellent friendly service very prompt…
Excellent friendly service very prompt will use again
July 11, 2025
Excellent services
Excellent services. But did Have to wait an hour and half after my booked time slot due to short staff. These things happen.
July 9, 2025
Staff⭐️⭐️⭐️⭐️⭐️
July 4, 2025
I was lucky to I was lucky to take my car in at a quiet time. my car in at a…
I was lucky to take my car in at a quiet time, and was looked after straight away. The Manager kindly talked to me whilst continuing to carry out his duties. I has previously tried two other tyre fitters, one who mainly ignored me, and another that tried to fix the problem, without success. It looks like Protyre have fixed my slow leak for which I am grateful.
June 30, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello James,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Speedy service
Ordered a tyre online, booked a slot, arrived slightly early, tyre changed immediately, and I was away before booking time! Excellent service
June 18, 2025
Brilliant team of lads
Brilliant team of lads! Efficient, helpful, polite and friendly.
June 16, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Hello Andrea,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carlisle branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Friendly staff
Friendly staff, quick and free appointment. Free coffee while I waited. Good advice given by staff with refernece to my tyres
May 28, 2025
Excellent service
Most friendly staff who are happy to help and found time to have a laugh
June 6, 2025
Good service
Ordered my tyres straight away (they are a large size) and fitted them the next day. Service was quick and efficient, staff professional
June 4, 2025
Appointment time/date failure.
Selected tyre type and visited location to order and book fitting date. Told I could not as they were premium tyres and it all had to be done on line! Told the week I wanted was a Bank Holiday week but they were open on the Mon. O.K. but I want Wed 28th. Booked on line for that day for 09.30 and arrived to be told I was down for the previous week! Had to come back that day at 4. Maybe your system put in the tyre delivery date. More than happy with the staff at that location. Why can't the order/payment/fitting appointment be done at the same place? THIS IS NOT THE FAULT OF THE SHEFFIELD CENTRE.
May 28, 2025
Reply from Protyre Autocare - Carlisle Sheffield Street
Dear Mr J Hewer ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Carlisle Sheffield Street branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Polite and professional staff.
May 26, 2025
The lads who repaired my puncture were…
The lads who repaired my puncture were friendly and quick. Only slight crit is £32.50 charge.
May 26, 2025
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