Protyre Autocare - Carterton Reviews 

1,031
TrustScore 4.5 out of 5

4.7

Ventura Park, Broadshires Way, OX18 1AD Carterton, Carterton, GB


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Rated 5 out of 5 stars

Booked in online for wheel alignment, discovered I couldn't make the time I booked, rang and changed time to later in the day. Arrived at revised time they took the car straight in, it took exactly th... See more

Company replied

Rated 5 out of 5 stars

Easy process making the booking for new tyres. On the day the staff were friendly and confirmed how long the work would take. Took the opportunity to use Carterton Gym whilst work was being done. On r... See more

Company replied

Rated 5 out of 5 stars

Did the job on time and quickly. Was impressed that the fitter had checked the automatic tyre pressure sensor was reading ok before returning.

Company replied

Rated 5 out of 5 stars

Took my car for MOT and all done no problems. Staff were polite and friendly! ( the atmosphere was as lot happier than some visits I have had) one member of staff was on holiday. So much better e... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Ventura Park, Broadshires Way, OX18 1AD, Carterton, Carterton, United Kingdom

  • 01993 843987

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,031)

34,852 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing service

Disappointing service. I made an appointment for 10-30 when i arrived i was told to leave the wheel and come back at 4-00 that ment i had another thirty mile round trip.

March 19, 2025
Protyre Autocare - Carterton logo

Reply from Protyre Autocare - Carterton

Dear AJ Knight,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Great service

Great service. Efficient and friendly. They also sorted out a couple of extra bits for me, which was much appreciated.

March 17, 2025
Rated 4 out of 5 stars

Can't fault it really

Can't fault it really. Good selection of tyres, ordered online. Appointment made. Fitted, no hassle.
The only downsides were I cant quite understand why it takes 45mins to fit 2 tyres, and the invoice/receipt I requested was not supplied.

March 5, 2025
Rated 5 out of 5 stars

Easy process

It was really easy to book the tyre I needed online and the date of my choosing. I was able to leave my car whilst I went off and did other things and when I returned it was all complete. Very pleased with this service, thank you

February 12, 2025

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