Protyre Autocare - Exeter-Sowton Reviews 

750
TrustScore 4.5 out of 5

4.7

Apple Lane 19, Trade City Apple Lane, EX2 5GL Exeter, Sowton Industrial Estate, GB


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Rated 5 out of 5 stars

Friday 7th August in the afternoon I had screw in my passenger side tyre, I went to Elite garage first (closest to my house),was a bit rude & not in so many words “tough, we cannot do until Mo... See more

Company replied

Rated 5 out of 5 stars

Ben was so helpful. Booked a tyre change and wheel alignment but my ordered tyres were not suitable for my car. Ben worked hard to find comparable alternative tyres, got them fitted by the team and wh... See more

Company replied

Rated 5 out of 5 stars

First time using this company. It was recommended by a friend. Liked the ease of booking an appointment, the selection choice and price of tyres. Fast efficient service. Staff were friendly.

Company replied

Rated 3 out of 5 stars

Although the young lady on reception was efficient and cheerful I had to wait nearly an hour from my appointment time to when the work actually started. In all, it took nearly two hours to have four t... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Apple Lane 19, Trade City Apple Lane, EX2 5GL, Exeter, Sowton Industrial Estate, United Kingdom

  • 01392360022

4.7

Excellent

TrustScore 4.5 out of 5

750 reviews

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4.7

All reviews

(750)

34,393 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly welcome

Friendly welcome. Helpful communication and efficient tyre repair. Thanks!

March 4, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear SB,

We're happy to hear that you felt welcomed and found our communication helpful at our Exeter-Sowton branch.

We appreciate your positive feedback regarding our efficient tire repair service,

thank you for sharing!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Rated 3 out of 5 stars

Good and friendly staff

Good and friendly staff, but why can’t you get the same deals by phoning the garage as you can on the website. Also booking a time slot seemed to be overridden by women given priority is this company policy? Not a reality in equality times surely.

March 4, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Peter M ,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Exeter-Sowton branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 1 out of 5 stars

Should have changed oil and filter but…

Should have changed oil and filter but when I checked still same dirty oil. Complete waste of time and money never again. Not had any response from protyre.

February 27, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Shaine Hole,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Puncture on way to work!

I was driving to work as a community nurse when my tyre started losing pressure. I called in at 08.30 and by 09.15 I was on the road again with a new tyre ( old tyre had a nail in it) so I was able to get to my patients. I was so relieved to be seen so quickly even though they were very busy!
They were all so helpful. THANK YOU!

February 27, 2026
Rated 5 out of 5 stars

Excellent service

Turned up unexpectedly with car on back of recovery vehicle. Despite reception being incredibly busy and being fully booked, I was dealt with really quickly, in a friendly and professional manner, and only needed to leave my car until the next morning. This after a much bigger company had told me it would take them 4 days to change a single tyre. Excellent service, thank you so much.

February 19, 2026
Rated 1 out of 5 stars

I recently had two tyres fitted at your…

I recently had two tyres fitted at your garage, for which I paid over £750. I was offered a wheel alignment as part of the service, but this was not carried out. Additionally, the tyre pressures were incorrect when I collected the car.

I picked up the car at 5:20pm, and was told that the machine had been switched off to add more air, and was simply advised to go to a petrol station.

Overall, this was very poor service and not what I paid for.

February 25, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

5 ⭐️ Customer Service

Really great communication re customer service - 2 machines down and wait explanation /made to every customer

When clutch went, every help was given to assist me as fully as possible - greatly appreciated

February 17, 2026
Rated 5 out of 5 stars

Always great service

Always great service. I use Protyre for all my vehicles. The Exeter Sowton branch has always been great and now the reception and wating area have been updated its a better place to wait for the work to be completed.

February 23, 2026
Rated 3 out of 5 stars

Not my usual choice for tyre services

Not my usual choice for tyre services, but they was recommended by a friend. Had a single loose wheel taken in for a slow puncture, fixed the puncture no problem but it cost me hell of alot more than I expected. And what they charge to dispose of a valve... wow.
I will stick with my regular supplier.

February 16, 2026
Protyre Autocare - Exeter-Sowton logo

Reply from Protyre Autocare - Exeter-Sowton

Dear Customer,

Thank you for notifying us of your concerns regarding the cost. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Everything done professionally and as detailed on website when making booking. Good experience.

Good range of tyres on website which is easy to navigate and select your chosen tyres. Offers flagged on the site appear alongside various tyre options. Full details as to quality, noise and application are shown.
Booking slots are presented well and again easy to make you choice between location and time slot. Everything in place upon arrival and a call back to advise the vehicle is ready for collection.

February 6, 2026
Rated 5 out of 5 stars

Great service

Great service. Went with a popped tyre, sorted within the hour. As a woman I always feel safe and trust them.

February 11, 2026

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