I had one problem when I arrived at 09.45 the garage was shut but was informed by Graham ( I think ) that they would contact me for another appointment when sorted I got one in the afternoon and jo... See more
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Company details
About Protyre Autocare - Folkestone
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
114 Somerset Road, Folkestone, CT19 4NW, Folkestone, Kent, United Kingdom
- 01303 270801
4.9
Excellent
1K reviews
Asks customers to review
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Great combination of service and value
Always speed, accurate, helpful - and good value too !
November 18, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly helpful staff who did a great…
Friendly helpful staff who did a great job replacing all my tyres whilst I waited. Much appreciated.
November 14, 2025
Reply from Protyre Autocare - Folkestone
Hello Tracy,
We would like to thank you for sharing your feedback regarding the service you received at our Folkestone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very helpful and were able to deal with…
Very helpful and were able to deal with the tyre repair immediately. Could not ask for more.
November 12, 2025
These guys were the most helpful people…
These guys were the most helpful people I have ever met. I wanted some all terrain tyres which were also good for normal road use. I also had a tight budget and they gave me lots of advice and found the perfect solution. I would highly recommend this friendly garage for anything you need and they are walking distance from the high street if you need to leave your car, it is so convenient.
November 7, 2025
Unprompted review
Reply from Protyre Autocare - Folkestone
Hello Peter,
We're happy to hear that you found our team in centre helpful and that they could find the perfect all-terrain tires for your needs and budget. We appreciate your recommendation and are glad our convenient location was beneficial for you.
Best regards,
Eddie
Customer Care - Protyre
Garage wasn’t interested
Garage wasn’t interested
No mechanic to carry out service
Manager was shocked when I said about servicing the car
Refunded the money - which wasn’t the point .. car needed a service
Booked elsewhere
November 1, 2025
Reply from Protyre Autocare - Folkestone
Dear Mike Parry ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Folkestone branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Protyre was very helpful especially…
Protyre was very helpful especially Graham from the Folkestone branch well done Graham an asset to your company. 5 star review
October 28, 2025
Unprompted review
Excellent customer service
Excellent customer service.
Tyre problem dealt with quickly and efficiently.
October 24, 2025
Reply from Protyre Autocare - Folkestone
Hello Jillian,
We're happy to hear that you received excellent customer service from the team in centre. It's great to know your tyre problem was dealt with quickly and efficiently. We appreciate your feedback.
Best regards,
Eddie
Customer Care - Protyre
Booked car in for replacement tyre at…
Booked car in for replacement tyre at local garage all went to plan and fitted well within timeframe
October 29, 2025
broke the locking wheel nut ,but did…
broke the locking wheel nut ,but did put on new tyre
October 29, 2025
Friendly and helpfull
October 22, 2025
Reply from Protyre Autocare - Folkestone
Hello Andrew,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fair pricing with good service and…
Fair pricing with good service and helpful staff
October 22, 2025
Politely dealt with and not a long wait
October 20, 2025
Reply from Protyre Autocare - Folkestone
Hello Mr Sloper,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Always use protyre great experience…
Always use protyre great experience everytime guys are helpful and professional
October 11, 2025
Excellent customer service
October 10, 2025
Reply from Protyre Autocare - Folkestone
Hello Mr Butcher,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Folkestone branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres for
Very pleased with the service we received . New tyres and wheel alignment , car runs straight now !
October 4, 2025
Reply from Protyre Autocare - Folkestone
Hello Tufor,
We would like to thank you for sharing your feedback regarding the service you received at our Folkestone branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very good
I was missing a aligment raport showing proof it was done in correct way or (done at all) otherwise it was very good experiance and good service.
September 26, 2025
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