Excellent service from helpful staff . Protyre managed to quickly fix my puncture issue and replace the tyre within an hour . Grateful for their efforts . That's why I use Protyre regularly and will... See more
Company replied
Location
Switch location324 Bristol Road, Gloucester, GL2 5DH Gloucester, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Last minuting book of an MoT was fairly easy via the Protyre Autocare website. Word or warning though: if you are using the weblink for your local Protyre after finding them via Google Maps, make su... See more
Company replied
The gentlemen that dealt with me was very, (very) polite and respectful. His people's skills was something I appreciated and recommended. The shop was very busy, others were waiting for their car, h... See more
I managed to book a back tyre for my Honda Pan European ST1100 with a brand i have always used at a very reasonable price and also opted for the tyre to be fitted there. I did this on line whic... See more
Company replied
Company details
About Protyre Autocare - Gloucester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
324 Bristol Road, Gloucester, GL2 5DH, Gloucester, Gloucestershire, United Kingdom
- 01452 505588
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and efficient
Quick and efficient. Didn't complain that it was the wrong tire unlike another place where I tried first. Will be coming back to get the rear one done at some stage
April 29, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Why did you fail my car on emissions when your emissions machine wasn't working
The emissions machine did not work when I arrived for an mot. Instead of rearranging my appointment they made me wait over 2 hours before telling me my car had failed on emissions. I took my car into my friend's garage for him to check and he said there was nothing wrong with the emissions. I emailed protyre to complain the area manager never bothered to contact me.
April 28, 2026
Reply from Protyre Autocare - Gloucester
Dear Customer,
Thank you for taking the time to provide this update.
Please accept our apologies for the delay in response from the Area Manager. We can confirm your complaint was raised with Higher Management on the 21/04/2026 following your email.
We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns.
Kindest Regards,
Georgia
Customer Care - Protyre
Easy to book MOT online,Car done and…
Easy to book MOT online,Car done and ready within 40 minutes,Thank you
April 17, 2026
Fast service and clear communication
Fast service and clear communication, everyone was pleasant and they had plenty of seating at the location I used.
April 15, 2026
It was a disaster this time......
It was a disaster this time.......none of the usual staff were available. Problems with MOT which I was told would cost me approx £500 to fix. I paid for bronze service and MOT online and was given the choice to pay or receive rebate for service which was not attempted and go elsewhere. I chose to go elsewhere and was assured the rebate would come through the same channel by which I originally paid.....I am still waiting!!
At this time I am £174.90 out of pocket..........so much for the good customer service!!!!!
April 8, 2026
Reply from Protyre Autocare - Gloucester
Dear Shona,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and order number, a team member will then investigate this further for you.
Kind regards,
Eddie
Customer Care - Protyre
My appointment was booked with Protyre…
My appointment was booked with Protyre as they have been great in the past however this time the whole appointment was a chaotic disaster. There was clearly a staffing problem so I was told there would be a delay in fitting but over an hour to fit two tyres is beyond belief and then they couldn’t fit in doing tracking!!!I was informed the induction heater was damaged but wasn’t this known about before my appointment.
April 8, 2026
Reply from Protyre Autocare - Gloucester
Dear Sylvia Humphrey,
Thank you for bringing this to our attention and we are sorry to hear that you had a longer than expected waiting time.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
These guys were fantastic
These guys were fantastic! No hesitation on recommending them.
April 13, 2026
Reply from Protyre Autocare - Gloucester
Dear Chris Taylor ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Gloucester branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent service!
April 1, 2026
Excellent service
My husband and I both use Protyre for tyres, servicing and MOTs and the service is always excellent.
The team at Bristol Road are always welcoming, friendly and honest.
March 27, 2026
they were really nice and clear
they were really nice and clear, waiting room clean and large. passed my car so an extra happy haha
April 1, 2026
Booked in very easily
March 24, 2026
Protyre don’t value your business
Called to order a pair of motorcycle tyres for me to collect in the car, as I was not ready to fit them to the bike just yet. A message relayed from the branch manager was that this is not permitted and they would only fit to the bike or to loose wheels taken in! Obviously business in a tough climate and my future custom is not important to them. I’ll go over the road to Chris Mullens Tyres.
March 27, 2026
Unprompted review
Reply from Protyre Autocare - Gloucester
Dear Dave,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
I booked the van in with protyre for…
I booked the van in with protyre for new tyres on Monday they worked on it straight away good service chatted with the guy on reception was friend.
March 27, 2026
Good and honest service
March 25, 2026
Great service
Great service, very helpful and not pushy at all. Would highly recommend.
February 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.