Protyre Autocare - Gloucester Reviews 

1,040
TrustScore 4.5 out of 5

4.7

324 Bristol Road, Gloucester, GL2 5DH Gloucester, Gloucestershire, GB


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Rated 5 out of 5 stars

Excellent service from helpful staff . Protyre managed to quickly fix my puncture issue and replace the tyre within an hour . Grateful for their efforts . That's why I use Protyre regularly and will... See more

Company replied

Rated 5 out of 5 stars

Last minuting book of an MoT was fairly easy via the Protyre Autocare website. Word or warning though: if you are using the weblink for your local Protyre after finding them via Google Maps, make su... See more

Company replied

Rated 4 out of 5 stars

The gentlemen that dealt with me was very, (very) polite and respectful. His people's skills was something I appreciated and recommended. The shop was very busy, others were waiting for their car, h... See more

Rated 5 out of 5 stars

I managed to book a back tyre for my Honda Pan European ST1100 with a brand i have always used at a very reasonable price and also opted for the tyre to be fitted there. I did this on line whic... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 324 Bristol Road, Gloucester, GL2 5DH, Gloucester, Gloucestershire, United Kingdom

  • 01452 505588

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,040)

35,460 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolutely Awful Customer Care

Absolutely Awful Customer Care. I Booked the car in at appointed time for new tyres. Despite arriving on time my wife and I were left waiting for two hours before car was ready. When we queried the wait we were told they were short staffed. However no-one at Pro Tyre thought it necessary to explain to us that there would be a delay or apologise for the wait. We'll be going elsewhere next time.

March 2, 2026
Unprompted review
Protyre Autocare - Gloucester logo

Reply from Protyre Autocare - Gloucester

Dear David Giles,

Thank you for bringing this to our attention. We are sorry to hear that you had a longer waiting time than expected. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Car failed MOT in the morning on…

Car failed MOT in the morning on tyres. Protyre got the tyres i needed with in a couple of hours and booked me in for fitting shortly after. Great service all round and excellent customer service.

February 25, 2026
Rated 5 out of 5 stars

Great service

Great service, i needed teo tyre fitting urgently and fitted in on the day at short notice. They rushed tyre order through for me. I couldn't be more please with their assistance.

February 25, 2026
Rated 5 out of 5 stars

What a wheel change

Well where to begin, I had booked a tyre change for at home on my motorhome, Steve the fitter encountered problems whilst trying get the wheel off , so we had to go to the depot. The wheel rim was in a rusty shape and was leaking . However he managed to use the spare rim and eventually sorted my van , first class service in what was a testing change of tyre, all the guys at the Glos depot were spot on , but Steve was fantastic. Thanks Steve

February 14, 2026
Rated 5 out of 5 stars

Purchased online, fitted same day

Ordered the tyres online, reasonable price and they had fitting slots available that afternoon. Very easy and quick process. Within 2 hours of ordering from my sofa I had 2 new tyres fitted and good to go, i was advised of other work that may be needed but there was no pressure to buy or any kind of intrusive sales pitch! Great Experience!

February 13, 2026
Rated 5 out of 5 stars

Excellent service

Excellent service, Dave was up from Exeter looking after the Gloucester branch. I can’t fault his attitude and approach to work and the quality fix I received.
Superb all round, was let down by 4 other tyre places in the same area!

February 3, 2026
Rated 5 out of 5 stars

Professional MOT

Professional MOT service with nice report and reminders - test done within time as said and super friendly staff. Highly recommended!

February 4, 2026
Rated 5 out of 5 stars

Good price for the tyres once discount…

Good price for the tyres once discount for buying a pair applied. Arrived on time for appointment and they took car straight in. Not the friendliest of people though. No ' If you have any problems let us know & thanks for bringing your car in ' Just there's your keys once completed or in fact any appreciation as a customer. Did the job so can't complain. On a subsequent contact the manager explained they were exceptionally busy so on reflection have given 5 stars as the job was carried out well.

January 28, 2026
Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service, from the quote on the phone, my new tyres had to ordered and were delivered to the branch same-day, and they were fitted to my car on the same-day as well, with its tracking.

January 15, 2026
Rated 5 out of 5 stars

Car mot

I had a prompt service when I took my car in for a mot

January 19, 2026
Protyre Autocare - Gloucester logo

Reply from Protyre Autocare - Gloucester

Dear Miss Humphries,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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