Protyre Autocare - Halesowen Reviews 

1,561
TrustScore 5 out of 5

4.8

Forge lane, Off Dudley Road, B62 8EB Halesowen, West Midlands, GB


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Rated 5 out of 5 stars

Stress free service experience for my EV. Smooth booking process and good communication leading up to my appointment. Arrived early on the day, but was directed to a parking spot, easy check in and no... See more

Company replied

Rated 5 out of 5 stars

I was pleased overall with MOT and bronze service even though I did not receive email notification from Protyre as I had requested . I would like to add that the Receptionist on that day was part... See more

Company replied

Rated 5 out of 5 stars

Josh and Lee were really knowledgeable about the choice of tyre for my needs Their fitting service was fantastic and very professional. In addition, Josh was super helpful on the hunter wheel alig... See more

Rated 5 out of 5 stars

Had gold service. However, mini online site had recommendations for what needed to be changed, and message couldn’t be taken off without it being done. Even though I felt I should have been told this... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Forge lane, Off Dudley Road, B62 8EB, Halesowen, West Midlands, United Kingdom

  • 0121 504 0850

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,561)

32,674 reviews in the last 12 months

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Rated 4 out of 5 stars

Great Value

Chemix/Protyre Halesowen frequently provide tyres at great value. Only downside is that, it's a bit like going to the dentists or the doctors, you book a time and frequently it's 20-30 mins later before they start work.

January 19, 2026
Rated 5 out of 5 stars

New tyres

Great service, good advice, and good prices. Used them for years, for bikes and cars, and wouldn't go any where else.

January 9, 2026
Rated 5 out of 5 stars

Excellent service all around.

Excellent service all around. MOT failure work was quoted at a reasonable price. On completion we were informed that some of the work, after closer inspection, was less involved than expected and the final bill was reduced significantly. This was such a refreshing and unexpected change from what normally happens with most businesses today. The lady, Debbie, we dealt with (Service Manager, owner?) was superb and kept us informed of progress, she understands customer service and how a workshop works, many thanks to her. Highly recommended.

January 7, 2026
Protyre Autocare - Halesowen logo

Reply from Protyre Autocare - Halesowen

Dear Mrs Collins,

We're happy to hear that you had such a positive experience with our team at our Halesowen branch.

It's great to know the pricing and communication met your expectations.

We appreciate you mentioning the unexpected savings and the updates you received.

Thank you for your recommendation!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer Care - Protyre

Rated 1 out of 5 stars

Yet AGAIN I'm called at 2am in the…

Yet AGAIN I'm called at 2am in the morning to do a puncture on an account customers vehicle for the halesowen depot !! Seems to me like same problem getting hold of the required staff out of hours is still an issue !! Sort it out ! Ex employee from over 2 years ago now and still get it !!! Idiots!!

January 5, 2026
Unprompted review
Protyre Autocare - Halesowen logo

Reply from Protyre Autocare - Halesowen

Dear Stuart Harris,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Replacement tyres

I went into Chemix in Halesowen to get 2 rear tyres replaced after seeing a good offer on line. I showed the gentlemen in reception the offer for the discount at first he said he was unable to give me them at that cost, he suggest i went back on line to purchase them.
He waited for me to do this in reception, he was very patient. He suggested the booking slot and told me to take a seat, the car was done within 30 minutes. This was a very professional and friendly service and i would recommend them.

December 31, 2025
Rated 5 out of 5 stars

Efficient

Efficient, professional, friendly, and got job done to a high standard.

December 26, 2025
Protyre Autocare - Halesowen logo

Reply from Protyre Autocare - Halesowen

Hello Mrs Jones,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Halesowen branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Friendly accommodating service

Kindness when MOT failed due to inability to access bonnet but allowed retest without charge when issue fixed. Very grateful.

December 3, 2025
Protyre Autocare - Halesowen logo

Reply from Protyre Autocare - Halesowen

Hello Chris​,

We would like to thank you for sharing your feedback regarding the service you received at our Halesowen branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Long returning custmr

As always staff are very friendly and helpful. Prices are very reasonable and good service. Which is why I’ve always had my tyres from Chemix (now Protyre) for nearly fifty years.

December 12, 2025
Rated 5 out of 5 stars

Needed help and protyre acted promptly…

Needed help and protyre acted promptly and just got on with what was needed.

December 8, 2025
Protyre Autocare - Halesowen logo

Reply from Protyre Autocare - Halesowen

Hello Mr Bryan​,

We would like to thank you for sharing your feedback regarding the service you received at our Halesowen branch.

We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.

Many thanks again for taking the time to provide us with such positive feedback!

Kindest regards,
Georgia
Customer Care – Protyre

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