Stress free service experience for my EV. Smooth booking process and good communication leading up to my appointment. Arrived early on the day, but was directed to a parking spot, easy check in and no... See more
Company replied
Forge lane, Off Dudley Road, B62 8EB Halesowen, West Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Stress free service experience for my EV. Smooth booking process and good communication leading up to my appointment. Arrived early on the day, but was directed to a parking spot, easy check in and no... See more
Company replied
I was pleased overall with MOT and bronze service even though I did not receive email notification from Protyre as I had requested . I would like to add that the Receptionist on that day was part... See more
Company replied
Josh and Lee were really knowledgeable about the choice of tyre for my needs Their fitting service was fantastic and very professional. In addition, Josh was super helpful on the hunter wheel alig... See more
Had gold service. However, mini online site had recommendations for what needed to be changed, and message couldn’t be taken off without it being done. Even though I felt I should have been told this... See more
Company replied
Written by the company
Written by the company
Forge lane, Off Dudley Road, B62 8EB, Halesowen, West Midlands, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very efficient and friendly. Kept me informed along the process. I don't have a single bad thing to say. Thank you
Lovely lady Debra who sourced tyres and gave good advice
Very good efficient service provided. Explained everything clearly.
Went in for MOT. Waiting time 50 minutes. Great service from reception to mechanic.
I told them the wrong tyre size over the phone they got tyres went for fitting found out they were the wrong ones they said no problem got new set next day and fitted them
Chemix/Protyre Halesowen frequently provide tyres at great value. Only downside is that, it's a bit like going to the dentists or the doctors, you book a time and frequently it's 20-30 mins later before they start work.
Absolutely superb service really friendly guys took my car in at the last minute. The lads turned it round and sorted it out for me within an hour absolutely over the moon thank you so much guys.
Great service, good advice, and good prices. Used them for years, for bikes and cars, and wouldn't go any where else.
Excellent service all around. MOT failure work was quoted at a reasonable price. On completion we were informed that some of the work, after closer inspection, was less involved than expected and the final bill was reduced significantly. This was such a refreshing and unexpected change from what normally happens with most businesses today. The lady, Debbie, we dealt with (Service Manager, owner?) was superb and kept us informed of progress, she understands customer service and how a workshop works, many thanks to her. Highly recommended.

Reply from Protyre Autocare - Halesowen
Yet AGAIN I'm called at 2am in the morning to do a puncture on an account customers vehicle for the halesowen depot !! Seems to me like same problem getting hold of the required staff out of hours is still an issue !! Sort it out ! Ex employee from over 2 years ago now and still get it !!! Idiots!!

Reply from Protyre Autocare - Halesowen
I went into Chemix in Halesowen to get 2 rear tyres replaced after seeing a good offer on line. I showed the gentlemen in reception the offer for the discount at first he said he was unable to give me them at that cost, he suggest i went back on line to purchase them.
He waited for me to do this in reception, he was very patient. He suggested the booking slot and told me to take a seat, the car was done within 30 minutes. This was a very professional and friendly service and i would recommend them.

Reply from Protyre Autocare - Halesowen
Kindness when MOT failed due to inability to access bonnet but allowed retest without charge when issue fixed. Very grateful.

Reply from Protyre Autocare - Halesowen
As always staff are very friendly and helpful. Prices are very reasonable and good service. Which is why I’ve always had my tyres from Chemix (now Protyre) for nearly fifty years.
Needed help and protyre acted promptly and just got on with what was needed.

Reply from Protyre Autocare - Halesowen
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.