Protyre Autocare - Leeds Tong Road Reviews 

592
TrustScore 4.5 out of 5

4.7

97 Tong Road, Armley, LS12 1BW Leeds, West Yorkshire, GB


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Rated 5 out of 5 stars

Needed two tyres with fitting at very short notice (day before MOT). Due to my tyres not being standard size and me wanting budget tyres they were hard to source but protyre had some in stock. I was h... See more

Company replied

Rated 5 out of 5 stars

Reception Service-5 star customer care. Great experience for my 9am appointment today. Garage Team- Quick turnaround, within the hour, all work had been completed and update given. Excellent Se... See more

Rated 5 out of 5 stars

I cannot recommend James (Horsforth) and his team at Protyre Armley, Leeds highly enough. From start to finish, nothing was too much trouble. They gave me clear estimates for the work, which... See more

Company replied

Rated 5 out of 5 stars

I have used Protyre on Tong Road for a few years now and have found them to be reliable and honest. If there is way to work around an issue to save me a few quid then they let me know and even though... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 97 Tong Road, Armley, LS12 1BW, Leeds, West Yorkshire, United Kingdom

  • 0113 279 2799

4.7

Excellent

TrustScore 4.5 out of 5

592 reviews

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4.7

All reviews

(592)

33,750 reviews in the last 12 months

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Rated 3 out of 5 stars

If it was for the MOT only

If it was for the MOT only, it would be 5* as always had great service when using Protyre. A suggestion for management, don’t book a 8.30 appointment if you don’t open until 9, also teach your receptionist the art of what good customer service should be, Laura you are rude.

May 5, 2025
Protyre Autocare - Leeds Tong Road logo

Reply from Protyre Autocare - Leeds Tong Road

Dear Paula,
Thank you for contacting Protyre. We appreciate your feedback and understand your frustration with the appointment time and the receptionist's demeanor. We strive to provide excellent customer service and will address your concerns with our team.

We are sorry to hear that your recent visit to our Leeds tong road  branch has not been a positive one. We would like the chance to investigate this matter further for you. Therefore, your concerns have been brought to the attention of the Area Manager, and they will be in touch as soon as they can to discuss this further.

We value your loyalty and appreciate your continued business. We apologies for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 3 out of 5 stars

I booked for 11am on 8th April

I booked for 11am on 8th April. When I arrived I was told that the appt was for 9th April; this was incorrect. The receptionist found time for me which was good considering the traffic delays at Armley gyratory, 45 minutes from Headingley! The price of the tyre has increased considerably since Sept 2024 ans we will accordingly seek alternative sources next timer. I have been a loyal customer for years, and before 2007 of Alba Tyres, Bradford

April 14, 2025
Protyre Autocare - Leeds Tong Road logo

Reply from Protyre Autocare - Leeds Tong Road

Dear John Reed, 

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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