Protyre Autocare - Leighton Buzzard Reviews 

708
TrustScore 4.5 out of 5

4.4

Unit 6B Commerce Way, Leighton Buzzard, LU7 4RW Leighton, Bedfordshire, GB


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Rated 4 out of 5 stars

The work was carried out efficiently & in good time . Booking on the phone was straightforward with no delay. The only comment I would make is that it would have been really helpful if I had been advi... See more

Rated 5 out of 5 stars

Once again, amazing service from Protyre all round but Mick couldn't have done more to help. Getting both household cars back on the road in a matter of hours, on a Saturday, including coming out to... See more

Company replied

Rated 5 out of 5 stars

Used these guys at short notice for an MOT because my usual garage was temporarily closed. There was good availability for the job at short notice with plenty of time slots to choose. MOT started and... See more

Rated 5 out of 5 stars

Been using Protyre for years now and they are always excellent! Customer service is always top-notch, they're so nice and helpful and explain everything in detail and make sure I'm happy with everythi... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 6B Commerce Way, Leighton Buzzard, LU7 4RW, Leighton, Bedfordshire, United Kingdom

  • 1525373740

4.4

Excellent

TrustScore 4.5 out of 5

708 reviews

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4.4

All reviews

(708)

34,343 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and friendly people.

Great service and friendly people.

June 30, 2025
Protyre Autocare - Leighton Buzzard logo

Reply from Protyre Autocare - Leighton Buzzard

Hello Ismail,

We appreciate you taking the time to leave us such positive feedback! We're happy to hear that you were pleased with our service.

Best regards,
Eddie
Customer Care - Protyre

Rated 2 out of 5 stars

Rude customer service, females avoid this place...

I arrived at my booked time, man at the reception rudely told me that I am half an hour late. I told him that I booked this time and tried to show him my confirmation message with time slot shown, but once again this man rudely with raised voice said no you are half an hour late. Bare in mind this argument was happening out loud in front of other customers. It made me feel so uncomfortable especially that I came at the booked time and he wasn't even listening to me and his tone was very angry. Never coming to this place again and telling all my female friends not to go here as well to avoid getting in similar situation and getting yelled to by a man.

June 20, 2025
Protyre Autocare - Leighton Buzzard logo

Reply from Protyre Autocare - Leighton Buzzard

Dear customer  ,

Thank you for taking the time to raise your concerns . We are sorry to hear that your recent visit to our Leighton Buzzard branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

Rated 1 out of 5 stars

Awful experience & inflated advisories

Awful place! I went in on a Saturday. Had MOT & silver service. They said they would call when ready, never did. I went back just before 1pm as I could not get through to anyone on the phone. Mot listed advisories and they were ordering a part. Never heard back from them. Service book was also not stamped. I went back to my previous mechanic before moving (85 miles away). He said the advisories were untrue and works certainly not required.
Would NOT recommend and will not be visiting again.

June 14, 2025
Unprompted review
Protyre Autocare - Leighton Buzzard logo

Reply from Protyre Autocare - Leighton Buzzard

Dear Lisa Leigh,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

They laughed at the tyres I ordered!!!!!!!

I ordered and bought 4 new tyres online to be fitted at this centre. When I got there i was advised that the tyres I had bought are wrong for my vehicle and would lead to very quick wear and tear.. I got sound advice on a better grade of tyre, they were ordered and fitted professionally the next day. Was very happy with the service and recommend this garage highly!

June 11, 2025
Rated 5 out of 5 stars

Solid and unintimidating service

As a female customer, I appreciated the level of service and the friendly and unintimidating manner of the staff, especially the chap on the reception desk. I got an MOT and three new tyres and it was all sorted in a hour or so. They even threw in an oil check (at my request) and topped up my oil for free!

June 4, 2025
Rated 5 out of 5 stars

Went above and beyond

Went above and beyond, moving things around to make time for my vehicle. Kept the parts to show me what work was carried out. Will recommend to others and definitely use again. Not many like you around.

May 2, 2025
Rated 1 out of 5 stars

Disappointing

When I received my vehicle back there was black marks on the handle and windows on the outside and a big black mark on the inside. I didn’t see the inside mark until I was getting out of the car, by this time the garage was closed. I emailed them straight away with photos and asked what it was so I could clean it off without making it worse. My email was ignored. After about 3/4 days I emailed again and have been ignored.
Really unhappy with the service especially as I spent almost £1,000 in the end. So disappointing.

April 26, 2025
Protyre Autocare - Leighton Buzzard logo

Reply from Protyre Autocare - Leighton Buzzard

Dear Laura,

Thank you for bringing this to our attention - we are sorry this has happened.

We would like the chance to investigate into this matter further for you, therefore we have raised this with the Area Manager and they will be in touch as soon as they can.

Kindest regards,
Georgia
Customer Care - Protyre

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