Placed an order for 4 new tyres and made an appointment for fitting the following day. Tyres fitted as per agreed date and time without any complications. Service was prompt and a bonus that the brake... See more
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5 days ago New Great price I had my car booked in for both replacement of brakes, discs and tyres today (15th Oct) I spoke and dealt with Reece at the Matlock branch , who was extremely helpful ,... See more
Company replied
I rang the garage this morning and had my tyres checked at lunchtime. Brilliant service. Fortunately my tyres didn't need replacing but when I get invited to have them checked again I will definitel... See more
Company replied
Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave... See more
Company details
About Protyre Autocare - Matlock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
4 New Street, DE4 3DN, Matlock, United Kingdom
- 01629629290
4.7
Excellent
588 reviews
Asks customers to review
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Great service
September 1, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Service was good and staff were polite.
Service was good and staff were polite.
However, the site was unable to check tracking because their machine's software could not recognise my vehicle - despite it being a suzuki re-badged vehicle that is exactly the same car as a toyota corolla touring. Literally exactly the same (except for the badges). This was disappointing as neither toyota or suzuki are exactly "niche" vehicle manufacturers.
August 29, 2025
Reply from Protyre Autocare - Matlock
Dear Simon Trammer,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Best place to get tyre's
Get a good selection of tyre's,the lads are always friendly & helpful.
August 20, 2025
Easy to order.on time no waiting..great…
Easy to order.on time no waiting..great helpful staff nothing too much trouble..
August 20, 2025
Really good service
August 20, 2025
5 tyres for my specialist car
Pre ordered 5 tyres for my specialist car, they let me position the jack in the correct places, let me watch them work and everyone there was so pleasant. Thanks.
August 14, 2025
Unprompted review
Friendly and helpful customer service
Friendly and helpful customer service. They tyre fitted was mid-range and good value for money.
Will definitely be back.
July 21, 2025
Reply from Protyre Autocare - Matlock
Hello Tim,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care - Protyre
The curse of nails in the road.
Prompt and efficient service dealing with a puncture by a nail.
July 9, 2025
Easy process with good service
Easy to book and purchase online
Nice check in process
Well explained current state of other tyres that will need replacement
Overall very easy and pleasant considering I had to spend money on tyres ;)
July 9, 2025
Very confused.
I have never used this company. I receive an email addressed to me with a vehicle registration that is not mine with a service report and invoice attached. When I called the company to make them aware they told me to ignore it. I’m concerned that someone is using my identify. My name is very unique and would be extremely difficult to confuse with another. My email address is also my name. I have since received an email asking me to leave a review. Baffled.
July 9, 2025
Unprompted review
Reply from Protyre Autocare - Matlock
Dear Miss F,
Thank you for bringing this to our attention.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with the registration of the vehicle on the invoice you received and your email address, we will then raise this matter with our Customer database team to investigate further.
Kind regards,
Eddie
Customer Care - Protyre
Very accommodating and flexible.
June 25, 2025
Excellent service from Protyre Autocare…
Excellent service from Protyre Autocare Matlock . Completed the work I asked for in a timely manner and at a reasonable price ,
I will definitely be using them again .
June 25, 2025
Quality service
Quality service, friendly, quick and no issues at all. Highly recommend.
June 18, 2025
Reply from Protyre Autocare - Matlock
Hello Mr Gray,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
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