Went in for a puncture repair, met by friendly, knowledgeable staff, provided time that car would be ready, met expectations. Very good service and won’t hesitate to return.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave... See more
If I have any tyre issue it’s always the first port of call. In recent times I find it’s best to make an appointment on-line first, but the staff are always helpful, without any sucking-of-teeth with... See more
I had a traumatic 24hrs with a relative in hospital and it was Bank Holiday Monday. I needed a new tyre before I travelled back to Sheffield and they did not have an immediate appt. However they did... See more
Company details
About Protyre Autocare - Matlock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
4 New Street, DE4 3DN, Matlock, United Kingdom
- 01629629290
4.7
Excellent
570 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from Protyre Autocare…
Excellent service from Protyre Autocare Matlock . Completed the work I asked for in a timely manner and at a reasonable price ,
I will definitely be using them again .
June 25, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quality service
Quality service, friendly, quick and no issues at all. Highly recommend.
June 18, 2025
Reply from Protyre Autocare - Matlock
Hello Mr Gray,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Matlock branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care - Protyre
Enquiry for price of 2 tyres I wanted…
Enquiry for price of 2 tyres I wanted the guy at Matlock was very good and found the tyres I wanted without pushing I tried other garages and they tried to sell tyres.they were pushing so walked away.the appointment time was spot on very polite and will use them again look after them
June 9, 2025
Great staff and service.
All the staff are very friendly and helpful. They always give a great service.
June 4, 2025
Job done on time with no fuss.
May 26, 2025
Easy to book and pay online
Easy to book and pay online, quick service and helpful staff.
May 23, 2025
Dealt with urgent situation promptly
Dealt with urgent situation promptly, courteously and efficiently
May 14, 2025
Was able to make an appointment
Was able to make an appointment. You had the tyres I needed in stock. The man in charge was very efficient and helpful. A good job altogether. On 3 may 2025.
May 7, 2025
Outstanding personal service
Outstanding personal service. Helpful and friendly advice. Felt in safe hands.
April 28, 2025
Had some locking wheel nuts removed…
Had some locking wheel nuts removed after losing the tool. Collin sorted us out with no issues!
April 21, 2025
Unprompted review
Everytime I m going this place…
Everytime I m going this place everytime wrong they never sort it my problem
My all family going this place we never going again.I paid £670 for disc and pads they did changed brand new next day it has been big scratch again I went there again they said they will changed for new one
I went there for changing I left my car when my car ready they was going to call me but they didn't
After 3 hours I came to this place they said part came wrong they didnt nothing I have been waiting 3 hours for nothing
Now they saying when they recived the part they will call me but I don't think they will call me
They said me if they changing the part they want £100 pound for labour
They are not doing they are job properly
Not happy not going there again
April 11, 2025
Reply from Protyre Autocare - Matlock
Dear Mr Alli,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Prompt service-Wrong pressure
Prompt friendly service. Good price. All on time. Issue was when I drove away tyre light came on as the tyres were under inflated. Stopped at next service station to inflate correctly
April 9, 2025
Reply from Protyre Autocare - Matlock
Dear Gary Constable ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Matlock branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Colin was really helpful
April 7, 2025
DANGEROUS - DISHONEST - DISINTERESTED
Had four new tyres fitted at Matlock. Afterwards noticed a locking nut and cover missing. Went back and spoke to "M" who said maybe it was because they hadn't been retorqued and as a "gesture of goodwill " they would find a nut. I complained that it was poor service. Eventually he said he would do something.
Seven days go by - nothing. I contact again - spoke to "T" who knew nothing about it. He said would speak to management. Nothing happened.
I went back again. In conversation it turned out the locking nut was broken on refitting the wheel - so the garage knew about it but did not tell me - returning the car with a missing wheel nut - DANGEROUS
At the time and when I went back they did not tell me what had happened - DISHONEST
Eventually I went to VW and bought a new set of locking nuts - DISINTERESTED
Based on this DO NOT USE THEM EVER !
January 31, 2025
Unprompted review
Reply from Protyre Autocare - Matlock
Dear Andrew Murfin,
Thank you for bringing this to our attention. We understand your frustration and disappointment with the experience you had at our Matlock centre and are sorry that the issue wasn't resolved promptly. We strive to provide excellent customer service and are truly sorry that you did not receive that in this instance.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then escalate this with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
I found the staff uninterested
I found the staff uninterested, on collection of my vehicle I was passed the keys, I had to ask if everything was okay with my car, I was informed that my brakes require attention, when asked for a rough estimate, I was told it would be a lot as it's a range rover, I asked could I be provided with a cost via email so I could get it done, to this date I have still not even received a quotation, I find this very hard to understand as people are going out of their way to get your business, obviously not in this case
March 12, 2025
Reply from Protyre Autocare - Matlock
Dear Michael Norris,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Matlock branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologies for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.