Went in for a puncture repair, met by friendly, knowledgeable staff, provided time that car would be ready, met expectations. Very good service and won’t hesitate to return.
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See what reviewers are saying
Once again only too pleased to award five stars to the Protyre team in Matlock. Drove into the branch after an ABS sensor was damaged in an encounter with a particularly deep pothole and the team gave... See more
If I have any tyre issue it’s always the first port of call. In recent times I find it’s best to make an appointment on-line first, but the staff are always helpful, without any sucking-of-teeth with... See more
I had a traumatic 24hrs with a relative in hospital and it was Bank Holiday Monday. I needed a new tyre before I travelled back to Sheffield and they did not have an immediate appt. However they did... See more
Company details
About Protyre Autocare - Matlock
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
4 New Street, DE4 3DN, Matlock, United Kingdom
- 01629629290
4.7
Excellent
570 reviews
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Easy to book online and then very…
Easy to book online and then very helpful and prompt service to have the tyre changed.
February 28, 2025
May use AI-assist with repliesRead more
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Be prepared to wait.
On arrival, I thought I wouldn't be long as there was nobody else there and just two fitters who didn't appear to be doing a lot. I was told to see the manager in the office who said I had to leave my car keys with him and that they would be about an hour which I thought was quite a long time considering the place was empty and normally at other tyre places you stay with your car until the finish. However, it was done within the hour when I got back from a walk but I noticed that the drivers seat was moved right back and the auto climate was switched on. Why? Seems an odd thing to do when changing a wheel.
February 28, 2025
Reply from Protyre Autocare - Matlock
Dear Robert Staton,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the center and will be in touch as soon as possible to discuss further with you.
We apologies for any inconvenience that may have been caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Service was 'casual'..
Service was 'casual'... I wasd disappointed that the technician didn't remind me that I would need my tracking checked, especially as I had had uneven wear on the old tyre
February 21, 2025
Reply from Protyre Autocare - Matlock
Dear Ruth Greaves,
Thank you for leaving us a review of your experience.
We can confirm that your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Less choice on tyres and batteries
Less choice on tyres and batteries. No longer store winter or summer customer tyres
February 20, 2025
Tyre issue sorted without any bother.
February 10, 2025
Very helpful as usual
February 10, 2025
Car tyres checked
Car tyres checked. Replacement sourced and fitted at time that suited me. All good!!
February 10, 2025
Excellent service and quick,
Quite happy with service, staff attitude and response to all queries.
Only problem was cost. (my problem due to my choice of vehicle )
January 22, 2025
Excellent service from the Matlock team…
Excellent service from the Matlock team as usual.
January 29, 2025
Unprompted review
Great team and service at Selectatyre…
Great team and service at Selectatyre Matlock well recommended
January 31, 2025
Excellent experience again in Matlock
I have used this place for years and Ben and his team give excellent service and great prices. We had an issue with 8 wheel nut covers coming off and Ben explained that over time they swell and come off, not too expensive to change and all 8 replaced now. Every day is a school day.
cheers Ben…
January 18, 2025
Reply from Protyre Autocare - Matlock
Dear Stephen,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Service was helpful and friendly but…
Service was helpful and friendly but despite paying for tyer balancing this was not done or not done properly and I had to take it back to be sorted.
January 17, 2025
Reply from Protyre Autocare - Matlock
Dear KT B,
Thank you for leaving us a review and we are sorry to hear about the issue with the balancing.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Near catastrophic failure of service as…
Near catastrophic failure of service as 5 x wheel nut came loose and wheel fell off within 2 miles of leaving branch!
I’ve been using this branch for 37 years and have never experienced such a failure of safety!
Called on Saturday morning to raise complaint and was told Area Manager will call me back, but they have failed to do this before holiday break.
Extensive damage to car and new brake disc
December 20, 2024
Reply from Protyre Autocare - Matlock
Dear Mr Heppenstall,
Thank you for bringing this to our attention and we are sorry to hear that this has happened.
We can confirm that your concerns have been raised with the Area Manager who is currently investigating this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great service
December 11, 2024
They were fitted bang on time!
November 27, 2024
Disappointed
Great service on my first visit, very disappointed with my second visit. A week after ordering tyres l was informed they were in stock by the staff covering for holidays. When l arrived for fitting l was told that the tyres were not available, not in stock and had not been ordered.
It was left up to the returning manager to sort things out.
The guys down there (Ben and Andy) got things sorted despite being exceptionally overworked.
My advise would be to employ someone to answer the phones and take care of the front desk, the amount of missed business must be phenomenal.
November 20, 2024
Reply from Protyre Autocare - Matlock
Dear Steven,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great guys at the depot
Great guys at the depot , late delivery of tyres had to come back , no invoice sent , poor management
November 20, 2024
Reply from Protyre Autocare - Matlock
Dear Murray Vaughan,
Thank you for raising your concerns.
We can confirm that a copy of your invoice has just been emailed over to you. Please keep an eye on your spam/junk folder as well just in case.
We have also raised your concerns with the Area Manager who will investigate into this matter and will be in touch as soon as they can to discuss this further with you.
Kindest regards,
Georgia
Customer Care - Protyre
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