Would normally be a 5 star but when I called in this morning to book in our other car for a service I was told that when the tracking was done it’s not correct due to a fault on your equipment T... See more
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Luke did a check on my daughters car and gave a print out of the check list and pointed a couple of minor problems that will need addressing futher into the future ..while having a rear tyre changed.... See more
Company replied
Took advantage of the air conditioning regas offer which was over £40 cheaper than other local garages. Booked a convenient appointment, dropped the car off and it was ready within the hour. Now d... See more
I required two specific tyres and they had to be delivered to you. They arrived the next day, at an early morning time. The job of fitting them, including new valves, balancing and checking the trac... See more
Company details
About Protyre Autocare - New Mills
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Buxton Road 109, SK22 3JT, New Mills, England, United Kingdom
- 01663 889230
4.8
Excellent
676 reviews
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The original work was carried out and…
The original work was carried out and they told me about something else that needed fixing. I booked it in again for the following week and the work was done, plus locating the cause of a 'knocking' which had developed and sorting that for me. Prices were quoted and kept to. The guys were friendly and helpful. I will certainly return for work needed.
October 15, 2025
Really helpful advice on the phone…
Really helpful advice on the phone prior to an easy booking experience online and prompt and efficient replacement tyres at New Mills.
October 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had registered for the winter check…
I had registered for the winter check on line but on arrival there was no record of the booking. The lad on reception said not to worry sat me down took the keys and the free checks were done without any problems.
October 13, 2025
Reply from Protyre Autocare - New Mills
Hello Colin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service as usual .
October 13, 2025
Reply from Protyre Autocare - New Mills
Hello Sandra,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Prompt service
Prompt service
Very thorough
Very helpful
Very knowledgeable
Will call again
October 1, 2025
Reply from Protyre Autocare - New Mills
Dear Mr Hulme,
We appreciate you taking the time to share your positive experience you had at our New Mills branch .
We're happy to hear that our service was helpful and thorough.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Got the job done at a reasonable price
Got the job done at a reasonable price. Didn't have wait long.
September 23, 2025
Reply from Protyre Autocare - New Mills
Dear Mr Garvey
We appreciate you taking the time to leave us this 5-star review.
We are delighted to hear that you were happy with our team's service and knowledge at our New Mills branch.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Excellent customer care many thanks
I had booked in and on arrival Luke was very friendly and helpful.
He showed me the damaged rear tyre of the car
Advised replacement, one which was in stock.
Many thanks
Excellent customer care
Regards
Stefan
September 26, 2025
Reply from Protyre Autocare - New Mills
Hello Stefan,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Hello Jack,
We're happy to hear that you found our team helpful and appreciated the straightforward, genuine conversation.
Thank you for your positive feedback!
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - New Mills
Hello Louise,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, helpful service
Friendly helpful service and they were able to repair my tyre the next day, and it was reasonably priced.
September 26, 2025
Reply from Protyre Autocare - New Mills
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our New Mills branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - New Mills
Dear Mr Allmark
We're happy to hear that you had a very good experience at our New Mills branch .
Thank you for recommending us; we appreciate it!
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
My car was serviced at a main retailer…
My car was serviced at a main retailer but the brakes were still making a noise so I took the car to Protyre. The customer service there was second to none. Luke was brilliant. The brakes thoroughly examined and brake pads replaced all in the same day. It would appear that the brakes were not examined at the main retailer.
September 22, 2025
Reply from Protyre Autocare - New Mills
Dear D Woods,
We're happy to hear that you received excellent customer service at our New Mills branch.
It's great to know that we could thoroughly examine your brakes and replace the pads on the same day, especially after your experience elsewhere. We appreciate your positive feedback.
We will look forward to welcoming you again in the future
Kind regards
Kayliegh
Customer Care - Protyre
Excellent service from Protyre
Excellent service from Protyre. Mare than happy to use them again
September 22, 2025
Reply from Protyre Autocare - New Mills
Hello Robert,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Speed, Quality, and Transparency
I had 2 rather urgent problems with my car about 3 weeks apart and the centre resolved both issues with incredible professionalism, speed, and most importantly quality. They were extremely transparent from the beginning on the time frames (both only took 1 day), and the price with labour included leaving no hidden costs. The second visit, I requested 3 MOT failures to be fixed and they recommended fixing the advisories too, being completely transparent that I may even fail again on the advisories if they were not resolved too. This led to around 7 problems which all needed completing. Sadly they missed one, however, they were incredibly apologetic and due to my rather unusual distance from the centre they got me an appointment at a more convenient location within the next day to solve the problem. The customer service and product quality I cannot fault at all, it is by far the best garage I have used.
September 18, 2025
Unprompted review
Great service
Great service. They got me booked in straight away when I had a flat tyre. Thank you
September 17, 2025
Reply from Protyre Autocare - New Mills
Hello Kerry,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our New Mills branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, efficient and responsive. Saved the day!
Very friendly, efficient and responsive service. I was about to head off on a two hour drive to see family when I noticed my tyre was going flat. I didn’t want to miss out but it wasn’t safe to drive. Protyre sorted it quickly and I was on my way!
September 17, 2025
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