Took my car to get its air con regassed & the team were so kind, funny & friendly which is perfect as a woman who has had bad experiences in garages. Air con is now lovely & cold in the heatwave & w... See more
Company replied
Location
Switch locationUnit 6C, Cranmere Road, Exeter Road Industrial Estate, EX20 1UE Okehampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Needed a puncture repair quickly. The team were brilliant - fitted me in within hours, checked and repaired the tyre and researched a replacement just in case one was needed (which fortunately this ti... See more
Prompt, efficient service. Good price. Tyre replaced quickly, other tyres and brakes checked, advice given regarding when and how tyre pressure indicator light would go out. Given helpful printout of... See more
I cannot fault them, they were a great help, and I did like the before and after tracking report they give you, along with a brake wear report, I really appreciated that. I didn't have chance to sho... See more
Company replied
Company details
About Protyre Autocare - Okehampton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 6C, Cranmere Road, Exeter Road Industrial Estate, EX20 1UE, Okehampton, United Kingdom
- 01837659993
4.8
Excellent
655 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Emergency repair needed for puncture.
Emergency repair needed for puncture.
Repair carried out immediately.
Friendly and helpful staff.
Very grateful for their help.
Thank you
September 26, 2025
Reply from Protyre Autocare - Okehampton
Dear Customer,
We're happy to hear that we could assist you with your emergency repair!
Our team at our Okehampton branch appreciates your kind words and is glad you found them helpful. Thank you for your positive feedback.
We will look forwards to welcoming you again in the future,
Kind regards
Kayliegh
Customer care - Protyre
Excellent quick tyre fix.
I turned up with no prior notice and a flat tyre. The staff were friendly and despite already being busy they had me back on the road in no time, couldn’t ask for or expect more.
October 1, 2025
Friendly / professional / excellent…
Friendly / professional / excellent service
September 24, 2025
Unprompted review
Reply from Protyre Autocare - Okehampton
Hello Mr Fell,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Okehampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Okehampton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Okehampton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Friendly, efficient, high-quaility service
Friendly, efficient, high-quaility service. Very helpful fitting me in and repairing tyre puncture. Couldn't of asked for more. 10/10 recommend.
September 1, 2025
All staff were very helpful the jon was…
All staff were very helpful the jon was well done
August 29, 2025
Really friendly and knowledgeable
Really friendly and knowledgeable. Great service, quick and efficient.
August 29, 2025
Unprompted review
First Class
We’ve used Protyre Okehampton several times now and always received excellent service and advise.
August 25, 2025
I visited this branch at short notice…
I visited this branch at short notice to re-gas the air conditioning but they couldn’t do it because of a problem with my system and recommended a local garage who could help.
I contacted the garage and they did solve the problem which took much if the day but they contacted Protyre on my behalf to complete the re-gas and, once again, they fitted me in at short notice to complete the job, great service!
August 25, 2025
Really good service.
August 20, 2025
Excellent service all round
Excellent service all round.
Had 4tyres replaced, all done efficiently and was leaving within 45mins. All the guys are helpful . Will definitely be using again.
August 20, 2025
Poor Practices Overshadow Manager’s Support
I was extremely disappointed with my experience. While my car was in for a wheel alignment, my house keys were taken out of my vehicle without any valid reason, as they were kept completely separate from my car keys. It required CCTV checks and repeated conversations with staff before the keys eventually turned up on a mechanic’s toolbox. This caused me unnecessary worry and left me very concerned about how customer property is handled. Although the manager was supportive during the search, the fact that the keys went missing in the first place is unacceptable, and has left me with serious doubts about the trustworthiness of this centre.
August 16, 2025
Unprompted review
Reply from Protyre Autocare - Okehampton
Dear Craig Cullen,
Thank you for taking the time to bring this to our attention. We are sorry to hear that you have had this experience.
We would like the chance to investigate into this matter further for you, therefore if you wouldn't mind emailing us at customerrelations@protyre.co.uk and provide us with the registration of the vehicle in question and your best contact number, we will then escalate this with higher management.
Kindest regards,
Georgia
Customer Care - Protyre
Great service and friendly
They were honest and efficient in the service they provided.
August 15, 2025
Reply from Protyre Autocare - Okehampton
Hello Jeanette,
We appreciate you sharing your positive experience! We're happy to hear you found our service honest and efficient. Thank you for your feedback.
Best regards,
Eddie
Customer Care - Protyre
Good helpfully advice from the guys at…
Good helpfully advice from the guys at protyre , good service would recommend.
August 20, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.