Protyre Autocare - Poole Barter Road Reviews 

1,269
TrustScore 4.5 out of 5

4.5

Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ Poole, Dorset, GB


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Rated 5 out of 5 stars

A kind gentleman guided me to where i should park my car and to see the reception staff. Very friendly " lady" at reception was extremely attentive and helpful. A very happy nice attitude. Car MOT wa... See more

Company replied

Rated 5 out of 5 stars

Plenty of parking space on arrival. Greeted by a happy friendly team. Customer service is fantastic overall MOT done really quick I try and use Alder Hills centre for my MOT’s It is definitel... See more

Company replied

Rated 5 out of 5 stars

The manager was very proactive at checking every unusual sound, and not just attending to the more minor work that had been booked in. Thus he insured that the car was safe to drive to the other side... See more

Company replied

Rated 5 out of 5 stars

Really happy with the service from Protyre. The staff were friendly and helpful, and the whole process of getting my new tyres fitted was straightforward and hassle-free. The car feels great with the... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Unit 1-2 Alder Hills Trading P, Barter Road, BH12 4BJ, Poole, Dorset, United Kingdom

  • 01202 722433

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.5

All reviews

(1,269)

35,562 reviews in the last 12 months

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Rated 5 out of 5 stars

Jack on reception was very helpful!

Jack on reception was very helpful and informative throughout the whole process. From initially booking my wife's car in and subsequently having the work done...very good customer facing manner and knowledge. Work was completed without issue and I'm happy with the result.

February 21, 2026
Rated 5 out of 5 stars

Great service

Great service. Quick and all the staff very helpful. Will definitely be back next year for my MOT . Thank you!

February 23, 2026
Rated 5 out of 5 stars

We had great service

We had great service.
Jack was very helpful, telephone manner was very clear precise ,friendly and professional, and managed to give a small discount too. Thank you jack.

February 16, 2026
Rated 5 out of 5 stars

Tyre monitor system.

The man behind the desk that spoke to us, was very thorough and informative.
Told us to come back in an hour which we did and all was done.
He did say come back again if needed.

February 11, 2026
Rated 1 out of 5 stars

AC not working after a recharge

Very friendly reception staff. Took car in for 4 new tyres and an air con recharge. All done in a timely manner. Was told that there was now an issue with the air con - it automatically switches off when you turned it on. The air con worked in the minutes before the car was left at the garage, but was no longer working. Was told that the recharge would not have caused this auto switch off. Was told the Manager would call the next day to discuss as it was a technical matter. Still waiting on the call back, over a week later.

February 11, 2026
Protyre Autocare - Poole Barter Road logo

Reply from Protyre Autocare - Poole Barter Road

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 1 out of 5 stars

they had to do a repair on my AC that…

they had to do a repair on my AC that was working perfectly. They couldn't do the repair and now the AC doesn't work at all. And they told me to go to a specialist because they don't know how. That's after they tried and broke my AC.

February 11, 2026
Protyre Autocare - Poole Barter Road logo

Reply from Protyre Autocare - Poole Barter Road

Dear Adrian Ciocirlan,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Polite, professional service

Brought my little Pixo here for a last minute MOT. Called on a Saturday morning and was able to book an appointment for Monday.

Google maps took me to the wrong road. Gentleman at Protyre directed to the correct location.

MOT whilst I waited and a complimentary coffee.

Quickly done, no messing around.

I will definitely be using porters again.

Thank you :)

February 2, 2026
Rated 5 out of 5 stars

Good price and great service.

Good price and great service. Replaced all 4 tyres and had the alignment and balancing done in record time. Have used them before and will use them again.

February 11, 2026

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