Protyre Autocare - Poole Barter Road Reviews 

Despite booking online for two new tyres and wheel alignment, this branch carried out an MOT on my vehicle without my authorisation. Due to their internal failures and lack of communication, the requested work was not completed and my vehicle then failed on the same tyres I had arranged to have replaced. Carrying out unauthorised work is unacceptable and demonstrates a serious lack of professionalism. This caused unnecessary inconvenience and wasted my time. I would not recommend this branch.

Great service fast work and super customer service

Always delighted at th e service here.

No hanging about

Saturday 10 January 2026
11 am appointment to have 4 new tyres before MOT on Thursday.
I sat in reception for 4 hours, before being told they couldn't remove the tyres.
Saturday 17 January 2026
Return to garage to have the 4 new tyres after getting another garage to loosen the wheel nuts??
Appointment was 11am. We arrived 10.30. Advised 1 1/2 hour wait. One young lady in front of us. Phone number taken.
We returned 2 hours later to find our car with no wheels on at all....
4 other jobs had been done before our car even thoughb9ur car was 2nd time.lucky and ina booked time slot.
There was no where to sit as all the other car owners were there.
Utter chaos.
Finally car ready 3 hours later.
Total lack of respect and no customer service for paying customers.

Used for mot, booked me in same day, all done within time slot, counter staff were polite, professional

Arrived and was greeted by a very polite assistant, very efficient . This is my 2nd year at protyre for the mot and will be back next year.

This review is about Protyre in Poole

Saturday 10 January 2026.
11am appointment to have 4 new tyres before MOT on Thursday.
Arrived before appointment and told only 1 employee had turned up for work.
Husband sat and waited 4 hours, before being told they couldn't remove the tyres. Returned home in verwood. We had to attend this branch as had the tyres. Our local branch only had 1. Waste of time. 5 hours in total..including travel to and from garage.

Sat 17th January 2026.
Return to garage to have the 4 new tyres after getting another garage to loosen the wheel nuts??
11am was our appointment. We arrive 10.30. Advised 1 hour and a half wait. One young lady infront of us. Phone number taken.
We return 2 hours later to find our car with no wheels on at all....and 4 other jobs that had been squeezed in between our booked slot.
2nd time lucky I said !!!
The manager advised the car wasn't ready.
There was no where to sit as all the jobs done before our car, owners were sat in reception. So went outside.
Utter chaos.
Finally car ready 3 hours later.
We leave the garage very angry and frustrated with our 2nd bad experience of complete time wasting and total lack of respect for us as paying customers.
We get as far as ferndown and the tyre pressure gauge light comes on....low pressure....
We go to our local Pro tyre in Ferndown, amazing team, friendly, helpful and listen to their customers. Used many a time and love them. They see the car in its time slot, talk to you, offer refreshments, explain what they have done, you pay and leave.
They checked the car over throughly for us, finally getting home 4 hours after leaving home.

I have several questions......

1. As a new customer to the branch why should we be told 1 hour and half, 1 lady infront of us and returning 2 hours later to be told not 1 tyre had been replaced??? Especially as this was the 2nd attempt by the garage to change 4 tyres.

2. As a new customer having to return to a branch miles from home.... why weren't the tyre delivered to our local branch??? For the 2nd attempt to have 4 new tyres replaced.

3. Customer service is zero.....lied to multiple occasions by the manager, ignored while he was on the phone and no apologies.

4. We had to go and investigate ourselves to find out what was going on. No communication and complete lack of customer interpersonal skills.

5. Why give a time slot booked for your car and then 2 hours later, you have done 4 other cars and done nothing to the car you should of been doing. No respect or communication. Awful.

6. To stand in a waiting room and watch other people getting there cars back and you have no seat and your car hasn't been done. Makes you feel like shit, irrelevant and forgotten and non important. Especially as you were told your car was next in and 1 1/2 to.collect car. Double that time. Fuming.

Hence I would not recommend the Protyre in Poole. We have had 2 horrendous visits to get a simple job done. We have been made to feel non existent and irrelevant. Customer care and quality zero. I cant comment on work manship as we had to return to our local branch in ferndown to check the job done.
5 stars Ferndown you are miles better.

0 stars Poole we will never return. You had 2 chances and both were horrendous experiences.

9 hours to get 4 new tyres......would you recommend them

booked in for monday for 1 tyre, i was phoned on the morning to say that not enough staff had turned up so I would have to re-book, I re-booked for the following Saturday at 10.00. Once again there was a staffing shortage issue, my single tyre took two and a half hours. On top of that I was told that the Tyre I had ordered on the protyre website was the wrong size but lucky me! you had the right one in stock. When I get home I see that the tyre fitted is lower in price than the one I paid for yet no mention of a refund of the difference.I have used Bathwick tyres in Southbourne and Poole for many years but I don't think that I will ever use protyre again.

Professional, efficient and clear about the process and the time it would take.
The coffee was good too.

My scheduled appointment was significantly delayed due to the prioritization of walk-in clients. This resulted in my waiting until the facility's closing time. It appears that the service order was influenced by the perceived value of the clients' vehicles, as a subsequent walk-in client with a high-end automobile received prompt service for the same tire-changing requirement, while I, with an older vehicle, experienced a prolonged wait. This level of service is highly unsatisfactory and unprecedented in my experience.

Professional and knowledgeable.

Very helpful

Easy to book on line.
Work done on time. Free coffee in waiting room.
Happy with the new Pirelli Tyres
Good offer with £40 off set of four.
The only down side - it would have been helpful to know a reset of the low pressure tyre warning would be needed.
It would have been even better if this had this been done when the tyres were fitted.

I just had my car MoT'd at Protyre in Poole. Friendly staff, comfortable waiting area, MoT done on time.

I usually use Protyre at Alder Hills for my MOT, Service and other repairs. The staff are always friendly and helpful. On occasion they have also brought my car to my home if I have been unable to collect it. On 2 January I waited for my car to have its MOT and was able to watch the process live on their screen in the waiting area which was really good. I am glad to say that it passed.

Excellent service

Great customer experience and they’re my go to guys for getting my tyres done.

Always friendly, and good service!

Booked in online for 11.00 on Tuesday, arrived and told tyres wouldn't be there for a couple if hours.
Booked in for next day at 11.00, tyres weren't fitted until 12.45