Protyre Autocare - Poole Cabot Lane Reviews 

2,828
TrustScore 4.5 out of 5

4.7

7 Cabot Lane, Creekmoor, BH17 7BX Poole, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Huge fan of Protyre Poole, it’s important to have trust when you’re not the expert. The team are always professional, polite, friendly and respectful. Nothing is ever too much trouble. Women on their... See more

Rated 5 out of 5 stars

Booked an appt to have a nail removed. Staff were welcoming and knowledgable about the process and likely timeframe. Work successfully / quickly completed and at a very reasonable cost. Waiting ar... See more

Company replied

Rated 5 out of 5 stars

Friendly, competent and engaged management and staff, very polite and courteous whether you have a Benz or a bucket. Service at Poole is fast and very honest about the work needed and the price and w... See more

Company replied

Rated 5 out of 5 stars

Really happy with the service at Protyre in Poole. I needed a tyre changed quickly as I was on holiday and they were so helpful from start to finish. Everything was done quickly, professionally and w... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 7 Cabot Lane, Creekmoor, BH17 7BX, Poole, Dorset, United Kingdom

  • 01202 659911

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,828)

33,287 reviews in the last 12 months

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Rated 5 out of 5 stars

Always really helpful staff

Always really helpful staff. Guaranteed good service.

March 18, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Janine,

Thank you for your 5-star review! We are delighted to hear you consistently receive good service from the team in centre. We appreciate your business.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Carol,

We appreciate your 5-star review. We are delighted to hear that you were happy with our service.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great!

Thank you very much for taking into account all our comments and completing the work quickly and efficiently.

June 12, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Mrs Miroshnichenko,

We truly appreciate you taking the time to share your positive feedback. We are so pleased to hear that the team in centre addressed your comments and completed the work efficiently.

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Great team of people and good service

Great team of people here. Always willing to help. If I can I always bring my car here for MOT or service. Last time brought car for air con check. After regas realised it was broken, so got a second look by Chris and refund. Will be back for whenever I need something checked again.

June 8, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Irene,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Prompt and efficient service

Air conditioning serviced and now working wewll

June 8, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Mike,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Excellent Service

Very helpful staff. Nothing is too much trouble.
Good service.

June 4, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Jacqueline,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Jane,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

During the excellent hot weather we had…

During the excellent hot weather we had last week.
The air conditioned wait of just 45min for a transformational regas service on my car was perfect.
There was a promotion on that made it even better.
Thank you 🙏

June 5, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Kev,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

This was my second visit to Protyre in…

This was my second visit to Protyre in Poole and they have officially earned a loyal customer for life.
The gent managing the front desk and handling the phones was incredibly polite, courteous and highly efficient. It can be rare to find that level of great customer service these days but he made the entire seamless.

My tyres were changed quickly and the team made me feel genuinely comfortable and valued throughout my visit. It is exactly the kind of top-tier service that brought me back a second time and I will absolutely be returning for many years to come.
Thank you very much for the fantastic work!

June 3, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Hello Marilees,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Poole branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 3 out of 5 stars

This company was my go to for wheel…

This company was my go to for wheel alignment, but unfortunately over time employees come & go. Along with the experience required to do a professional job no matter what the challenges. Inexperienced apprentices don’t give me any inspiration. Wasn’t capable of doing the job I required. Although management very apologetic & helpful.

April 15, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Dear Dave,

Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 3 out of 5 stars

Free Air-conditioning check

Service and work was very good but went in for a free aircon check and asked if we could be contacted prior to the work being done but we weren't. Fortunately was able to pay but had had a cheaper quote elsewhere which is why wanted to know how much it was going to be. All things considered am happy with the work just wanted notification beforehand

May 25, 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Dear Roy Payne,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Consistent Service

Had my tyres replaced in February and was very impressed by the service I received. Went back for an air con service and am pleased to say the service received was just as good.
Highly recommended.

May 29, 2026

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